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Westside Lexus

Houston, TX

4.8
6,591 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,591 reviews

March 28, 2021

Great buying experience! It was totally worth the six hour drive from Louisiana. The prices here were better than the two other dealerships in Houston. My salesman Danny was incredible in every way. More

by angbraud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Westside Lexus responded

Thank you for making the drive to Westside Lexus. It is our goal to find the best option for shoppers and we're thrilled to hear that Danny hit the mark! Safe travels!

March 27, 2021

Worst dealership possible. I leased a car 3 years ago and within 3 weeks both bumpers were separated . Service depot said it was my fault . Wanted to charge $1800 for new numbers - instead they put clips on More

by Terrin.r.davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Lorch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James breaux and Michael lurch - horrible
Apr 12, 2021 -

Westside Lexus responded

Dear Mr. Davis, We are not surprised by your fictitious negative review as you threatened to “blast us on social media” if we didn’t agree to repair your damaged vehicle at no charge for you. We did everything within reason to help you with this situation. As we told you three years ago, it is unfortunate that someone in your household damaged your Lexus only a short time after you leased it. We supplied you with a collision center estimate back then to fix it properly, but you declined. As a courtesy and at your request, we made an attempt to re-secure your bumper at no charge with the disclaimer that it was a temporary fix. Now when you are wanting to purchase the Lexus you leased from us, you want to have another go at getting your damaged vehicle repaired for free. Once again, we had our team review your claim of a faulty bumper and as you saw in the pictures we emailed you, your vehicle has a severely damaged bumper and scrapes down the entire under carriage of your car. We are all truly sorry that you are not happy with the outcome. As good as the Lexus warranty is, it does not cover collision damage. Please let me know if you have any other questions or concerns. Michael Lorch WestsideLexus Service Manager (281) 582-8654

March 27, 2021

Very professional staff as usual. Pleasure to work with Josh Guerra and Jeffrey Byers as well as all Westside associates. Well run dealership. Thanks to all. More

by rnbcpa
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Westside Lexus responded

Thank you for your continued business and your great review of our team! We are lucky to have you as a Westside Lexus customer and we hope to work with you again down the road.

March 27, 2021

Our salesman was very prompt, transparent, and clear on responding to our likeness. The finance dept added great service as well. She was very informative More

by TMW2757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Westside Lexus responded

Thank you for sharing so many kind words about our team! We appreciate you choosing Westside Lexus for this purchase and hope that you absolutely love it. Safe travels in your new ride!

March 27, 2021

Kim was AMAZING he made car buying here a true joy! I will recommend this location to all of my friends and family. Thank you More

by Amir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Westside Lexus responded

Amir, it makes our day to hear that Kim made car-buying easy and enjoyable! Thank you for choosing Westside Lexus and recommending our work so highly. Enjoy your new ride!

March 26, 2021

I Will buy from them if I need a car.Doug Phillips was I Will buy from them if I need a car. Doug Phillips was an excellent salesman and Ty Stanbery help me to make this excellent deal. More

by noryyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful experience working with Doug and Ty. Drive safely in your new vehicle, and we hope to see you again down the road! - The Westside Lexus team

March 26, 2021

Nam and Sam were excellent in their customer service. No arush and very knowledgeable about the vehicles and were willing to go extra miles patiently with me More

by fchaniadi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Mar 29, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are so glad Nam and Sam both took good care of you here at Westside Lexus, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

March 26, 2021

every thing was good. professional in dealings. Alex was especially bery helpful in putting everything together. I will come back to work with him again. More

by sajeelm52216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Mar 26, 2021 -

Westside Lexus responded

Thank you so much for shopping with us at Westside Lexus! We love to hear that Alex provided helpful service which earned your business. Enjoy your weekend and hope to see you down the road!

March 26, 2021

Super nice people at Lexus! Fast buying process. No pressure. Will recommend Westside Lexus to my family and friends. I look forward to another Lexus in my future! More

by gwynbuzzini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Mar 26, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Westside Lexus, and it means a lot to know that you will recommend us to others. We look forward to your next visit!

March 26, 2021

Dallas Chamberlin was a game changer and the reason I decided to purchase my 3rd Lexus. She is more than just another salesperson, she’s an asset to Westside! Also I want to acknowledge James Breaux, Wes More

by Cory W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret Aldridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Chamberlain
Mar 26, 2021 -

Westside Lexus responded

Cory - Thank you for taking the time to share your experience working with us! We are proud to have earned your support and happy to hear that Dallas, Anil, and the team went above and beyond to assist with your purchase. Drive safely in your new vehicle, and congratulations! We hope to see you back at Westside Lexus, and will be sure to pass on the kind words!

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