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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
6,590 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,590 reviews

May 02, 2021

Professional in every way!Alex Owen was very patient and Professional in every way! Alex Owen was very patient and answered all of my questions. As a senior citizen this was greatly appreciated. I am very More

by sm_mulcahy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2021 -

Westside Lexus responded

Thank you for the rave review! We are grateful for your business and so glad to hear that you had a positive experience working with Alex. Safe driving from our Westside Lexus team!

May 02, 2021

I have always appreciated how I’m treated and the customer service at Westside Lexus. John Loving and Andrew Nagler are taking good care of me. More

by BBAKE467
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2021 -

Westside Lexus responded

It makes us so happy to hear that you can depend on John, Andrew, and our Westside Lexus team for excellent service. Thank you for being a great Westside Lexus customer! We look forward to your next visit.

May 02, 2021

We were treated kindly and respectfully. The experience was pretty much painless. The car was very cleaned when picked up. Overall, 9 out of 10 on the overall experience. Lexus' car brand continues to o More

by akburrell1956
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2021 -

Westside Lexus responded

We really appreciate you choosing Westside Lexus for this purchase and are delighted to hear that the buying process went smoothly. Thank you so much for your business! We hope to see you for your first oil change.

May 01, 2021

Excellent service from Mr. Machan and Alex for teaching the technology . I am returning customer and will continue using the service as well as referring More

by soudabeh k panah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Gifford, Nam Pham
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May 03, 2021 -

Westside Lexus responded

Thank you so much for your repeat business! We are very happy to hear that Mr. Machan and Alex explained the features of your new vehicle so that you can be confident out on the road, and we truly appreciate you sharing this feedback. See you next time at Westside Lexus!

May 03, 2021 -

soudabeh k panah responded

Excellent customer service and friendly staff. I will definitely refer my friends to Westside Lexus .

May 01, 2021

There were no real surprises. Sales person , Dallas, was pleasant, and wanted to help as much as possible to make everyone happy with our purchase. More

by beetfield
Recommend Dealer
Yes
Employees Worked With
Mike Shafer, Dallas Chamberlain
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May 03, 2021 -

Westside Lexus responded

Thank you for the review! We are pleased to hear that Dallas provided the excellent service we pride ourselves on at Westside Lexus, and we will certainly pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

May 01, 2021

Every one were very polite and professional. Jeffery was able to respond to my financial needs and Judy was very polite and able to finalize sale in short period of time. Travis was also able to assist with More

by Tom Cary
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
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May 03, 2021 -

Westside Lexus responded

Tom - thank you for reviewing Westside Lexus! We're thrilled to hear that Jeffery, Judy, and Travis were so helpful throughout the purchase of your vehicle. Congratulations and safe travels!

May 01, 2021

Kim Jesse was was responsive and great to work with! Have recommended him to my daughter who is about to be car shopping too! This was the easiest car buying experience I’ve ever had. More

by jillcalzada
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2021 -

Westside Lexus responded

Thank you for reviewing Westside Lexus! It is our goal to deliver a seamless experience and we are glad to hear that Kim hit the mark. Enjoy your vehicle!

May 01, 2021

Easy to do business with and very friendly and attentive. Danny had been our salesperson 8 yrs ago and we were happy he was still there to help us again. We told him what we were looking for and after a fe More

by JAVIMARTIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2021 -

Westside Lexus responded

Hi there! We're thrilled to hear that Danny has taken such good care of you here at Westside Lexus, and we're even happier to hear he helped you find the perfect car for your daughter. We hope she drives it in happiness and health! Thank you for your business and we hope to see you again soon!

May 01, 2021

It was a great car purchase experience. The sales team took care of me and were very pleasant. The paperwork process was so quick. The finance person was More

by Patty.napier1960
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2021 -

Westside Lexus responded

Patty - Thank you so much for posting a great review about your recent purchasing experience! We are delighted to hear that you're a satisfied customer. All of us at Westside Lexus appreciate your business and we hope that you love your new vehicle.

April 30, 2021

Mike nelson and the whole Westside team did a great job. I'm very happy with my new car. My entire experience was great. Thanks. More

by nanderson9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2021 -

Westside Lexus responded

It was our pleasure to assist you with your purchase! Thank you for supporting Westside Lexus and highlighting Mike's great work. We wish you many safe travels in your new car!

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