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Westside Lexus
Houston, TX
6,695 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,695 reviews
June 29, 2024
Good customer service, I was attended within less than 2 minutes and Edwar Guerrero was awesome. minutes and Edwar Guerrero was awesome. More
by Rita Agbazue
Verified CustomerEmployees Worked With
June 28, 2024
I had my 2021 Lexus serviced at West Side Lexus on 06/08/24. .The service advisor Andrew Nagler rude and unprofessional. The right front tire had come off the rim while driving. West side quoted $389 06/08/24. .The service advisor Andrew Nagler rude and unprofessional. The right front tire had come off the rim while driving. West side quoted $389 for a new tire. I checked price online much cheaper. I bargained with them, finally got the price down to $351 everything included. Got my Lexus back after service. I asked the service advisor if everything Ok, and if my Lexus needs alignment. He said everything Is fine. While driving back home after service I could feel the steering pulling towards the right side. Took it to a 3rd party shop, they looked and said, the front end axel needs alignment, and replaced 2 more tires, because West Side Lexus Katy Houston Texas 77079 did a very poor job. Replaced 2 tires and alignment free form 3party shop. Now my Lexus runs like a champ. More
by sijbandit
June 28, 2024
Fair, efficient, doesn't try to upset. I had the best dealership service experience here! Recommended! I had the best dealership service experience here! Recommended! More
by dwh
Employees Worked With
June 27, 2024
Jessica was extremely knowledgeable and so pleasant to work with. She stayed late. Took care of all our needs. Thank you. work with. She stayed late. Took care of all our needs. Thank you. More
by jturner102
Employees Worked With
Other Employees :
John, your summer intern. He showed me all the bells & whistles.
June 27, 2024
good experience except for the surveys and please stop sending these surveys or I might change my mind sending these surveys or I might change my mind More
by jabonojr
June 27, 2024
Mark listens attentively to your needs, does not oversell, and is just excellent in making the process an excellent experience. The finance person was friendly, understood was options we were inter oversell, and is just excellent in making the process an excellent experience. The finance person was friendly, understood was options we were interested in purchasing, and thorough. Overall, a flawless experience. More
by user4262
June 26, 2024
Alex Ponce was extremely helpful and guided me through every step of purchasing my car. He was very informative and was easy to contact whenever I had a question. every step of purchasing my car. He was very informative and was easy to contact whenever I had a question. More
by tiana
Employees Worked With
June 26, 2024
I put a deposit down in June 2023 for a new Lexus GX. Over a year later and all communication on status of vehicle has been reactionary…. I email and get a response but no proactive info. While many of t Over a year later and all communication on status of vehicle has been reactionary…. I email and get a response but no proactive info. While many of the things surrounding the delay are not with control of the dealership, I don’t believe the communication and actions has been as good as other dealerships based on social media discussion. This will be my 3rd Lexus from Westside and 6th Lexus overall. More
by jmilton1
Employees Worked With
June 26, 2024
Professional and friendly people. Got what I went in for. No pressure or haggling on price! Got what I went in for. No pressure or haggling on price! More
by TERRY.THOMPSON1
Employees Worked With
