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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
6,578 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,578 reviews

June 19, 2021

I leased a IS 300 7 May. I took it in on 11 May to have windows tinted. I had to return three times due to bubbling. The final time Jamie Fink suggested I leave it over the weekend. I picked it up and 2 h More

by philandisb
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Parnell has been very helpful , Jamie Fink
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Jul 06, 2021 -

Westside Lexus responded

I am sorry to hear that you were having trouble with your vehicle, as I understand how frustrating this can be. We strive to make the purchasing process go smoothly for our guests, and it is concerning that this has not been better reflected in your time working with us. I apologize for the delay with your new vehicle and would appreciate the chance to speak with you to ensure your concerns have been fully addressed. I will search for your contact information, but in the meantime, please don't hesitate to give me a call directly. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

Jul 06, 2021 -

philandisb responded

I would like to speak with you also. My contact number is (281) 673-8240. I paid for the Auto Butler. I asked the finance office if the car had received the first application and was told yes. After getting the new vehicle it was clear the original had Not been treated. Now to the tire and wheel warranty I paid for. I paid $1740 for tire and wheel warranty. I later received an email saying I didn't sign the contract. When I reviewed the contract it had some other package that I did not want. I ended up cancelling the tire and wheel protection and had to be refunded the $1740. Now I have no tire and wheel protection. I was told by personnel from Westside Lexus I would be compensated for all the heartache I was experiencing. Refunding me with a payment is not compensation that is what I was owed for not having a new vehicle that I paid for. I know I was very patient with Westside Lexus and I made my payment as I was obligated to do so. I just hope Westside Lexus would do the right thing and make me a satisfied customer.

June 18, 2021

I’m very satisfied with Westside Lexus. Everyone I’ve come in contact with is very reliable and accommodating. I’ve never had a problem with anyone taking care of my needs. More

by SCOTTIELC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Harbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
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Jun 20, 2021 -

Westside Lexus responded

Thank you for the great review! We are delighted to hear that we can provide exceptional service every time you stop by Westside Lexus. We look forward to working with you again down the road. Take care!

June 18, 2021

Best dealership in town. Excellent customer service. The entire buying experience was great. What really impressed me was the showroom and the massive clean area for servicing my car. More

by spetrosinohouston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Jun 18, 2021 -

Westside Lexus responded

Thanks for the great review! We would argue that Westside Lexus has the best customers in town. We really appreciate your feedback about the showroom - thank you so much!

June 18, 2021

Everyone was courteous and helpful. The salesmen were in constant communication and cared about what I wanted in a car. They went above and beyond to meet my needs. Facility was clean. More

by slaterlori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2021 -

Westside Lexus responded

Thank you for the terrific review, Lori! We're grateful for your business and glad to hear that we could make your sales experience a positive one. Safe travels and come back soon, from all of us here at Westside Lexus!

June 18, 2021

Sixth car I’ve leasedGood deal excellent serviceShakkar Sixth car I’ve leased Good deal excellent service Shakkar is great to work with Great car and excellent service area I recommend them to everyon More

by gary1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2021 -

Westside Lexus responded

Gary, we couldn't be happier to have you as a returning customer! Thank you for choosing Westside Lexus and for sharing your kind words about Shakkar. We look forward to welcoming you back next time!

June 17, 2021

Great experience! Jeffery was very attentive & professional. The entire process of getting a vehicle I wanted was handled smoothly & painlessly. Will definitely recommend Jeffrey & Westside Le More

by Judy
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2021 -

Judy responded

Thanks for a great, hassle free experience

Jun 17, 2021 -

Westside Lexus responded

Thank you for the kind feedback, Judy! We appreciate your business and are so happy to hear that Jeffrey went the extra mile to assist with your purchase. Drive safely in your new vehicle, and we hope to see you back at Westside Lexus!

June 17, 2021

Great place to buy a car and great employees!!! Customer service is excellent!!! I will keep buying cars from here in the future. I live my new car!!! More

by lindajh48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Jun 18, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Westside Lexus, and we hope that you continue to enjoy your newly purchased vehicle!

June 17, 2021

Excellent dealership. Dallas Chamberlain was my agent and did a great job with helping me get the car I wanted as well as with the demo. She follows up with providing information about the car and answe More

by DDSMITHTX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Chamberlain
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Jun 18, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that Dallas took such good care of you here at Westside Lexus, and we will certainly let her know that you appreciate her help. We hope that you continue to enjoy your newly purchased vehicle!

June 17, 2021

This is was a wonderful experience. Process was easy. Alex found the vehicle I was like looking for. Best customer service. Love my new vehicle!! More

by pjloud
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2021 -

Westside Lexus responded

Congratulations on your new car! It makes our day to hear that Alex and the team gave you a five-star purchase experience and we hope to work with you again down the road. Thank you for choosing Westside Lexus!

June 17, 2021

Customer service was phenomenal and it made the buying experience pleasant. My salesperson Lauren Goldman was incredible. We will definitely be purchasing again from Westside Lexus More

by VINNY13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2021 -

Westside Lexus responded

Thank you for the great review, Vinny! We appreciate your support and are happy to hear that you had such a successful experience working with Lauren. Drive safely in your new vehicle, and we hope to see you again at Westside Lexus!

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