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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
6,578 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,578 reviews

June 24, 2021

Mr. Garza gave me excellent customer service. He gave and kept his word and helped me with transportation after my purchase More

by rbates_esq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2021 -

Westside Lexus responded

Congratulations on your new car! We are thrilled that our team went above and beyond to make you a happy customer and we are grateful for your feedback. Thank you from all of us at Westside Lexus!

June 24, 2021

Really friendly people and really nice service . Pleasure to work with these people More

by ABIDI2009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Jun 25, 2021 -

Westside Lexus responded

Thank you for the pleasant review. We strive to go above and beyond for our guests and will make sure the Westside Lexus team knows their commitment to customer satisfaction was recognized. We hope to see you next time. Safe travels!

June 24, 2021

Best customer service ever from Lauren Goldman! Lauren has great knowledge of Lexus cars and she cares about the customer. She made my daughter’s First car buying experience wonderful! Will definitely re More

by Janet T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2021 -

Westside Lexus responded

Janet, we are delighted that Lauren made your purchase experience so stellar! Thank you for trusting Westside Lexus with your business, and for recommending our work to others. Please wish your daughter safe travels on behalf of our team!

June 24, 2021

Dom went above and beyond for us at Westside Lexus. We came in close to closing time and he was willing to stay after hours to give us options and test drive the vehicle. Thank you Dom for you service! Lo More

by Brenda Silva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2021 -

Westside Lexus responded

Thank you, Brenda, for leaving us a review! We're thrilled to hear that Dom was such a pleasure to work with throughout the purchase of your vehicle. On behalf of everyone at Westside Lexus, safe travels!

June 24, 2021

Everything about my purchase was 5 Star! Jim and JT took excellent care of me and it was completely hassle free. I will definitely be purchasing my next vehicle here and I highly recommend this dealership. More

by deborah8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2021 -

Westside Lexus responded

Deborah, there is nothing better than hearing that our team made the purchase process easy! Thank you for choosing Westside Lexus and for mentioning the help you received from Jim and JT. Safe travels in your new car!

June 24, 2021

They were very friendly and easy to work with. Got there to meet Mike at 9:30 and drove out with my new car about 12:30. Mike did not pressure on anything about my trade in or my wants on the new car. More

by BetGlona
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Jun 25, 2021 -

Westside Lexus responded

All of us at Westside Lexus appreciate your positive review! Providing a seamless car-buying experience for our valued guests is our goal, so we will certainly give Mike your kudos for a job well done. We are glad he could send you home in a car that is right for you. Safe travels!

Jun 26, 2021 -

BetGlona responded

I already gave you the review on Mike Gonzales which was great and the man handling the financial part was Anil Sharma and he also did a great job. When doing the review the I actually started to say Manuel or Nam and relized it was wrong with the one star and would give Anil a 5 star also but it would not let me go back and do it.

June 24, 2021

Desmond was outstanding! He kept us posted through the whole process. It went seamless More

by derrickmcc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
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Jun 25, 2021 -

Westside Lexus responded

Your review makes our day! We are pleased Desmond continues to demonstrate our commitment to great service. Thank you for stopping by Westside Lexus and we hope to see you again down the road. Enjoy the ride!

June 24, 2021

Steve, my salesperson, was personable and knowledgeable. He really cares about his guests. More

by KENUSL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2021 -

Westside Lexus responded

Thank you for taking the time to share your kind words about Steve! We appreciate your business and we hope to work with you again at Westside Lexus. Drive safely!

June 24, 2021

Extremely pleased with selection choices for 2021 RX350s since new 2022 models will soon be on the showroom floor. My sales rep (Gonzo) was very helpful, knowledgeable and pleasant. More

by paulette5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
Other Employees : Gonzo Jimenez
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Jun 25, 2021 -

Westside Lexus responded

Thank you for taking the time to leave Westside Lexus your review! Providing an informative and helpful car-buying experience is our goal, and we will be sure to pass along your kudos to Gonzo. We hope you enjoy your new 2021 Lexus RX 350! Have a great day!

June 23, 2021

Kim was a pleasure to work with the buying experience was enjoyable. Kim understood our needs and work with us every step of the way! More

by Geo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2021 -

Westside Lexus responded

There is nothing better than hearing that our team made car-buying easy! Thank you for choosing Westside Lexus and for sharing your kind words about Kim. Safe travels in your new ride!

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