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Westside Lexus

Houston, TX

4.8
6,564 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,564 reviews

July 14, 2021

Bought new car but did not have a good purchase experience as measured by the time and the amount of settings that are not set for me and has required phone calls and frustration and maybe a visit More

by jane.wood9
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shekhar Shroff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nellie González
Jul 28, 2021 -

Westside Lexus responded

Jane - As you can imagine, this feedback is concerning. We try to deliver a seamless experience and I'm sorry to see that did not come through to you. I'd like to step in here to try to assist you. I will look for your contact information but please consider reaching out to me as well. James Breaux - General Sales Manager - 1 (281) 558-3030

July 13, 2021

I was very pleased with the service provided by John Loving, sales representative and Travis in explaining all the new “tools”in my new RX350. I am grateful there is also a written manual. More

by eagreaves
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
Jul 13, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful purchase experience working with John, Travis, and the Westside Lexus team. Drive safely in your Lexus RX 350, and we hope to see you again down the road!

July 12, 2021

It was a good experience. It will be a better one, when my windows get tinted. Other than that the sales people were helpful and accommodating. More

by Geoffrey.charleston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Westside Lexus responded

Geoffrey - Thank you for taking the time to review us! We are thrilled to hear that you had a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you again down the road!

July 12, 2021

The salesman was the the best car salesman I have ever dealt with, and I am 67 years old and have dealt with very many More

by richard.marek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Blackmon
Jul 12, 2021 -

Westside Lexus responded

Richard - thanks for reviewing Westside Lexus. We couldn't ask for better feedback and we wish you safe travels in your newly purchased ride!

July 11, 2021

Another wonderful buying experience from this dealership. Everyone is so courteous and professional from the sales people to the financial person. Also appreciated the IT person setting up my phone app for More

by rlebouef
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Westside Lexus responded

Thank you for the lovely feedback. We're glad to hear the Westside Lexus team is succeeding in delivering the top-notch customer care we aim for! We appreciate your business and hope to see you back again in the future.

July 11, 2021

Sales manager Mr Jeff M. is very friendly, knowledgeable, and helpful. We will be taking the delivery, expect to have wonderful experience. Will recommend Jeff to my friends looking for car. More

by shawnghosh
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
Jul 12, 2021 -

Westside Lexus responded

Thank you for sharing so many kind words about Jeff! We truly appreciate you shopping with us at Westside Lexus and are excited for you to enjoy your new vehicle. Congratulations and safe driving!

July 11, 2021

This dealership is the best and that is why I bought my car here. The BEST! Desmond did a great job taking time to take answer my questions and help me. He’s very professional and knowledgeable. More

by Happy Client
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
Jul 12, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that Desmond took good care of you here at Westside Lexus, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

July 11, 2021

1st Lexus purchase and couldn’t be more satisfied. Dallas was our salesman. She was very friendly and knowledgeable. She got us the car we wanted and kept us updated the whole way through. Would definitely r More

by CARLA1095
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Chamberlain
Jul 12, 2021 -

Westside Lexus responded

Carla - Thank you so much for recommending Westside Lexus! We are honored that you trusted us with your first Lexus purchase and are thrilled that Dallas helped you get into the right car for you. Congratulations and safe travels!

July 11, 2021

I had a great experience shopping for my first Lexus thanks to Alex Owens and Westside Lexus. Honest and open communication from the start , many options and trims to choose from available vehicles at t More

by Brenda Morales
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Westside Lexus responded

Hi Brenda - We are thrilled that Alex and the team helped you drive away in a car you love! Thank you for choosing Westside Lexus and for sharing your experience. Safe travels in your new Lexus UX!

July 10, 2021

Finance manager Anil Sharma was very helpful and knowledgeable Salesperson Ed Guerroro was very knowledgeable and helpful as well I would recommend this dealership to others More

by indi.skalsi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Westside Lexus responded

We are happy to hear that you were so well attended to by Ed and Anil! Thank you for your business and your confidence in our work here at Westside Lexus. We wish you safe travels ahead!

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