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Westside Lexus

Houston, TX

4.8
7,001 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,001 reviews

December 07, 2021

The most awesome place! I have been buying here for many years and they never fail to deliver the best. More

by jennifer91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Westside Lexus responded

Jennifer, thank you for the great review! We appreciate your support over the years and are thrilled to hear that you are so confident in the Westside Lexus team to get the job done. Drive safely, and we hope to see you again down the road!

December 05, 2021

The sales consultant DallasChamberlain was friendly and courteous to me in the process of test drive and sales. She patiently explained to me the function of every touch buttons on the dash board before I More

by ronfuh
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nam Pham, Dallas Chamberlain
Dec 06, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Dallas and the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

December 05, 2021

Jim was very knowledgeable and helped us make the car purchase that fit our car needs. More

by sgassaway0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Westside Lexus responded

It's great that Jim was knowledgeable and helpful during your car buying experience! Congrats on your purchase, and thanks for choosing Westside Lexus.

December 05, 2021

Good people and good service and on time process it was a pleasant experience for me More

by Arman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Westside Lexus responded

We're glad we could make your experience a pleasant one, Arman! Thank you for taking the time to review Westside Lexus - we appreciate your feedback and support.

December 04, 2021

Beautiful, welcoming facility; greeted warmly by all; great salesman, Alex Gifford; 3rd Lexus, happy customer! More

by Colleen Wells
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Gifford
Dec 05, 2021 -

Westside Lexus responded

We're happy that you're happy, Colleen! Enjoy your newest Lexus - and thank you for allowing Westside Lexus to help you find it!

December 04, 2021

The Staff is phenomenal. I have been buying from Jeff Margolis for as long as I can remember. More

by jmargolis0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
Dec 06, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your continued business and are happy to hear that you had such a successful purchase experience working with Jeff and the Westside Lexus team. Drive safely, and we hope to see you back!

December 03, 2021

Our sales representative, Desmond Johnson was very helpful and patient with all of our questions. He helped us locate the vehicle we wanted and we were able to purchase in about a week. My experience More

by Joy_8601
Price
Recommend Dealer
No
Employees Worked With
Marie Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
Dec 20, 2021 -

Westside Lexus responded

I'm sorry to hear that your experience with financing did not echo the level of patience you received from the sales team. We want our guests to make any decision that best fits their needs, and I regret that we weren't more understanding about your choices. I will speak with the proper personnel regarding this feedback to reiterate the importance of remaining professional at all times. If I can do anything to improve your overall experience with our dealership, please consider reaching out to me directly. Kindly, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

December 03, 2021

Thoughtful, attentive knowledgeable,always helpful. This is the third Lexus I have purchased.. I love my car. More

by SDEWALCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
Dec 03, 2021 -

Westside Lexus responded

It's fantastic that you rely on Westside Lexus for attentive and personalized care. We're honored that you purchase your Lexus vehicles from us, and we hope you continue loving your new car mile after mile!

December 02, 2021

Good service, good collision team and courteous sales persons . Have bought 5 cars at Westside Lexus More

by John Jorda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Schloemer, Steve Conrad, Andrew Tran, Jeff Margolis
Dec 03, 2021 -

Westside Lexus responded

John, thank you for the great review! We appreciate your continued support and are thrilled to hear that you are so confident in the Westside Lexus team to get the job done. Drive safely, and we hope to see you back again down the road!

December 02, 2021

Alex Owens the sales associate helped a lot to quckly find the right car we want. We are satisfied with their services. More

by lin40523
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Westside Lexus responded

Thank you for the great review! We strive to deliver a seamless purchase experience, and it is excellent to hear that this was reflected in your time working with Alex. Drive safely in your new vehicle, and we hope to see you back again at Westside Lexus!

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