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Westside Lexus

Houston, TX

4.8
6,653 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,655 reviews

August 21, 2021

Very helpful and knowledgeable sales team. No pressure approach; the products sell themselves. I’m a very happy customer and I would not hesitate buying another vehicle from Westside Lexus. More

by Dave H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis, Nam Pham
Aug 23, 2021 -

Westside Lexus responded

We're elated to hear we made your buying experience a success, Dave, and we're even happier we've earned your confidence. Drive safe, and we hope to see you back at Westside Lexus again down the road!

August 20, 2021

Service department is the best. Make an appointment show up, talk briefly with rep. Wait or loaner car. Easy in and out. Sales process take way too long. Too much chit chat, should be able to complete More

by JAMES.TOMFORDE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Westside Lexus responded

James - We are grateful for this feedback. We are always looking for ways to improve the customer experience, and we appreciate you taking the time to share. Thank you for your confidence in our team to get the job done, and please don't hesitate to reach out if there is anything more I can do to assist you. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

August 20, 2021

Kim great personality explained all our question in detail using examples. Kim made us feel comfortably no pressures and he is very well informed on the product he sold us. Kim easy to talk to and I L More

by jolo09
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you enjoyed your experience working with Kim, JT, and the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

August 20, 2021

The car leasing experience was very professional from the sales person, Shekhar Shroff, to the finance person and person that showed me the features of the car. All were prompt and courteous and mindful of m More

by JROBINSON25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Westside Lexus responded

We are thrilled that Shekhar and the team took such great care of you! Thank you for coming to Westside Lexus and for taking the time to share your feedback. Have a wonderful day!

August 19, 2021

Thanks Hai Do to help me found the nice car ! I will Thanks Hai Do to help me found the nice car ! I will recommend to my friend. My family always go there for the family car. More

by trinhduong08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hai Do
Aug 19, 2021 -

Westside Lexus responded

Thanks for the great review of Westside Lexus! We're glad to hear that Hai helped you get a wonderful car. We appreciate your business!

August 19, 2021

They r very organized and give great customer service! They return calls promptly and always get u in quickly! I especially like Mary Margaret McGowen in sales and Laura Brown in service. More

by BEV.E.STEWART
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Margaret McGowen, sales
Aug 20, 2021 -

Westside Lexus responded

It is validating to hear that our team is delivering this level of service to our guests! Mary and Laura are exactly as you described. They have a passion for assisting clients and are packed with knowledge. Thank you for choosing Westside Lexus and we look forward to your next visit!

August 19, 2021

I truly enjoyed my first experiences of buying a Lexus IS 300 car from you. Your team members were patient with me, very professional. Thanks More

by Ruijin47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mj, MJ Rizvi
Aug 20, 2021 -

Westside Lexus responded

Congratulations on your new Lexus IS 300! It was our pleasure to make sure you drove home in a vehicle that is right for you. All of us at Westside Lexus wish you the best in your new ride. Safe travels!

August 19, 2021

Happy with the salesman Shawn An for all his attention and professional service , good service, good building, good environment… like the garage specially Thank you… More

by Jgarciampe
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Westside Lexus responded

We greatly appreciate your positive review of Westside Lexus! We'll be sure to let Shawn know that his attentive and professional service were so appreciated. Thank you for your business and we hope we'll see you again soon!

August 19, 2021

Our sales rep and the General Sales Manager were so helpful and professional in making sure we found the perfect car for our family and within our budget. There was no pressure sale and everyone made t More

by Steven.Zettlemoyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Westside Lexus responded

It is great to hear that we had what you were looking for, Steven! We will certainly give your thanks to the Westside Lexus team for ensuring you went home in a vehicle that is right for you and your family. We wish you many safe and happy miles. Have a great day!

August 19, 2021

The dealership had many vehicles to chose from and that was a pleasant surprise. The staff I did meet was friendly and approachable. My Salesman, Shannon George was very patient with me and my questions. More

by EWENDOLYNGAYDEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Westside Lexus responded

Thanks for the review of Westside Lexus! We're glad that you enjoyed our great selection of vehicles, and we thank you for your business! Happy driving.

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