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Westside Lexus

Houston, TX

4.8
6,561 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,561 reviews

August 02, 2021

I have owned three previous Lexus vehicles and will continue to purchase these amazing cars. Alex Gifford was extremely professional, courteous, knowledgeable and helpful. He truly cares about his cus More

by rjmanwaring
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Gifford
Aug 02, 2021 -

Westside Lexus responded

We are proud to have earned your continued business and your kind review! Thank you for choosing Westside Lexus and for highlighting Alex's great work. Safe travels in your new car!

August 02, 2021

Steve Machann has been our go to person at the dealership and has always provided exceptional customer service. Finance team needs to work on their customer service skills. Having requested copies of our p More

by prakash2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Aug 03, 2021 -

Westside Lexus responded

We appreciate your honest feedback. While we're glad you enjoyed working with our team, we apologize for the delay in sending along your paperwork. I will make a note of this so we can work to improve moving forward, but if you'd like to discuss this directly, please feel free to call me at 1 (281) 558-3030. Thank you, James Breaux - General Sales Manager

August 02, 2021

We have dealt with Westside and Northside Lexus for years. I believe this last purchase makes 11 lexus we have purchased and only one came from another dealer. Our sales lady and her assistant were spo More

by Janelynnwilliams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Westside Lexus responded

Thank you for the amazing review! We're honored and flattered to have earned your longtime business and confidence, and we hope the newest Lexus exceeds your expectations! Safe travels, from all of us here at Westside Lexus!

August 01, 2021

John Parish was very helpful and informative, he knows the Lexus cars very well. He made leasing a new Lexus a very nice experience, no stress, and very friendly. More

by SONIATWORK53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Westside Lexus responded

Thank you for stopping by to post a review. We love to hear that John made your car-buying experience stress-free. Safe travels in your new ride! - Westside Lexus team

August 01, 2021

It was a great experience. Dom had worked with me prior to coming in making the process quick and smooth. Very happy with the service and experience More

by SLROD71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Westside Lexus responded

It's great to hear that Westside Lexus provided a great experience. We're happy that Dom was helpful and that you're happy with the outcome! Thanks for the 5 stars.

August 01, 2021

Mike Gonzalez, Danny Garza & JT Teodoro are excellent at their jobs — incredibly knowledgeable, very professional and extremely courteous & customer-focused — they’ll bring us back. More

by KeenFamUAE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Westside Lexus responded

Thank you for sharing so many kind words about our team! We love to hear that Mike, Danny, and JT made your car-buying experience such a positive one. Safe driving from all of us at Westside Lexus!

July 31, 2021

Alex Owens as professional and respectful of us and our time during the process. We were finished with the entire process in about three hours. The finance portion went fairly quickly and painlessly. In More

by ABIDBOY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Westside Lexus responded

We're so glad to hear we could set a new standard in your vehicle-buying experience! Thank you for trusting Westside Lexus with your business - and safe travels in your new ride!

July 31, 2021

Wonderful and professional experience. Chong was a pleasure to work with and the process went fast and smooth. Love my new vehicle and this dealership! More

by Gretchen Williamson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Westside Lexus responded

Hi Gretchen - Congratulations on your new car! We are delighted that you had a five-star purchase experience with Chong and the team. Thank you from all of us at Westside Lexus!

July 31, 2021

A warm Welcome, comfortable environment, very professional. Knew all about the car we were getting. Kid friendly environment. Was a blessing to find a great place to get my wife her car More

by donald.cummings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Westside Lexus responded

Donald - thank you for the superb review and for trusting the Westside Lexus team to pair you and your wife with the perfect vehicle. We hope it provides you and your family many safe and happy miles! Take care!

July 31, 2021

It is always a pleasure working with Westside Lexus both in the sales department as well as the service department. That’s why I keep coming back. More

by engel0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Westside Lexus responded

Thanks for the all-around wonderful review - we're elated to hear our team is providing excellent service across all departments! Take care, and come back soon! - your friends at Westside Lexus

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