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Westside Lexus

Houston, TX

4.8
6,558 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,558 reviews

August 08, 2021

Great service. Great prices. Xx xx xx XX XX xx xx xx XX xx XX xx xx xx XX xx xx XX xx xx xx xx xx More

by terribronson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Westside Lexus responded

Thank you for the positive rating, Terri - all of us here at Westside Lexus appreciate it very much!

August 08, 2021

Really good experience here. Second car I’ve bought from Westside Lexus within 2 months. Worked with Sterling and he would keep me updated on the inventory that was coming in and worked to get me a deal. More

by Sami
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Westside Lexus responded

Sami, we cannot thank you enough for returning to Westside Lexus to purchase another vehicle! Your loyalty means a great deal to us and we're so happy that we were able to connect you with a vehicle that suits your needs. Sterling will love to see your positive review. Many thanks for your repeat business and for supporting us with a 5 star rating. Happy driving in your new Lexus!

August 08, 2021

The buying process was easy and relatively fast. My sales person was knowledgeable and easy to work with. The manager was very professional and accommodating. I will have more upon picking my car up next w More

by Dahr1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Niedzielski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Westside Lexus responded

Thank you for reviewing Westside Lexus! We appreciate your feedback and are glad we could make the buying process a breeze. Don't hesitate to get in touch if there's anything else you need! Take care!

August 07, 2021

Clean environment ! Most People are nice! The salesman hai do is very friendly and knowledgeable . Only The financial lady is not good. She is so rude! More

by micksad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hai Do
Aug 09, 2021 -

Westside Lexus responded

While it is great to hear that you had a successful purchase experience working with Hai, the rest of your review is concerning to read. We want the most for our guests, and I apologize for the way you were treated during your visit. I assure you that we will use this feedback to improve our practices moving forward. Lastly, I would appreciate the chance to speak with you to see if I can help make things right. If you are willing to discuss this, please don't hesitate to reach out. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

Aug 09, 2021 -

micksad responded

Thank you for concern!

August 07, 2021

Everything was super good joe is professional sale associated and the dealer was super clean and Judy super nice and professional ,we bought 3 cars and less 1 month and the ES350 the last one was dir More

by cesarrojas69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Westside Lexus responded

Thank you for sharing! We appreciate your continued support and are glad to hear that you had such successful purchase experiences working with Judy and the Westside Lexus team. With regard to the rest of your review, we apologize for the state of your new vehicle and will be sure to keep this feedback in mind moving forward. If there is anything more I can do to assist you, please don't hesitate to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

August 07, 2021

John Loving and Anil Sharma we’re an extreme pleasure to work with. They helped me get exactly what I wanted for the price I wanted and were flexible in working with my schedule. More

by ericmenesse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Loving and Anil Sharma are great
Aug 09, 2021 -

Westside Lexus responded

Eric, what an excellent review! We're so thankful that you turned to John, Anil, and the team at Westside Lexus to find your perfect vehicle. It's fantastic that we found what you were seeking and that we were able to work out a price that was just right for you. Thank you for allowing us the chance to take great care of you and drive safely!

Aug 09, 2021 -

ericmenesse responded

Thank you! Do you guys offer any cleaning products for sale?

Aug 09, 2021 -

Westside Lexus responded

Hi Eric, Lexus does not offer any manufacturer-endorsed cleaning products. Don't hesitate to get in touch with any other questions!

August 07, 2021

The customer service is unparalleled! You actually enjoy going in for car purchase, service, or just browsing. They know how to solve problems so you don't have to. Great place that makes auto ownership eff More

by judyboyd2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Westside Lexus responded

Judy, we always want you to enjoy your time with us at Westside Lexus! It means a great deal to our team that you've shared your experience and how much you appreciate our top quality customer service. Our ultimate goal is to make auto ownership effortless! We're so grateful to have earned your business and will always look forward to your visits. Take care!

August 07, 2021

Very good experience at West Side Lexus. Test drive was nice and easy. Just what I had hoped for. I would recommend this dealership to friends. More

by JIMKEAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Westside Lexus responded

Thank you for the positive feedback and recommendation, Jim! We're so glad you had a positive experience with the Westside Lexus team. Come back again next time!

August 07, 2021

I enjoyed my visit to Westside Lexus. Lauren was extremely helpful in getting me the vehicle that I wanted. Financing was super easy and comfortable, a great car buying experience. More

by jharvey28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Lauren and the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back!

August 07, 2021

From the internet search all the way to walking our the door was a remarkable experience. Had some personal issues with credit union finance but finance personal took care of it. I would highly recommend A More

by cmoehlmann13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

cmoehlmann13 responded

Great customer service from beginning to end!

Aug 09, 2021 -

Westside Lexus responded

Thank you for the fabulous review - we're elated to hear that Alex and the Westside Lexus team made your experience such a success! Safe travels, and come back again next time!

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