Westside Lexus

After waiting 2+ hours to pay for the car that was discussed with salesman, we are told that it was "JUST SOLD". The salesman we were consulting was the same one that we just finished our lease car wi discussed with salesman, we are told that it was "JUST SOLD". The salesman we were consulting was the same one that we just finished our lease car with from 2+ years ago. As we waited and waited I did learn a few things about car buying: 1) Don't trust a salesman even if you have purchased vehicle before 2) If he is busy, find someone else to purchase your car 3) The dealership has no loyalty to it's previous customers (we had 2 from this dealership). LOOK out customers & if you are a woman---you are already cursed! No more Lexus for me! More

Excellent service. I was greeted by Catalina and she provided great customer service. I was very pleased with her honesty and friendliness and willingness to help and answer all questions. provided great customer service. I was very pleased with her honesty and friendliness and willingness to help and answer all questions. More

The professionalism of Jeff Jones and JT was second to none. They were thorough in their explanations about the vehicles and financing options. I look forward to working with Westside Lexus for all our n none. They were thorough in their explanations about the vehicles and financing options. I look forward to working with Westside Lexus for all our needs. More

Very helpful and knowledgeable sales team. No pressure approach; the products sell themselves. I’m a very happy customer and I would not hesitate buying another vehicle from Westside Lexus. approach; the products sell themselves. I’m a very happy customer and I would not hesitate buying another vehicle from Westside Lexus. More

Service department is the best. Make an appointment show up, talk briefly with rep. Wait or loaner car. Easy in and out. Sales process take way too long. Too much chit chat, should be able to complete up, talk briefly with rep. Wait or loaner car. Easy in and out. Sales process take way too long. Too much chit chat, should be able to complete all forms on line via portal ahead of time. Too many unknowns before you show up for paper work. Should mot take hours to by a car. Love the car itself. Love the service. More

Kim great personality explained all our question in detail using examples. Kim made us feel comfortably no pressures and he is very well informed on the product he sold us. Kim easy to talk to and I L detail using examples. Kim made us feel comfortably no pressures and he is very well informed on the product he sold us. Kim easy to talk to and I Love my Car. Thank you Kim. Also, JT a genius negotiator a gentlemen great mathematical guy. JT prepared himself with my credit history as a war disabled veteran went thru various disabilities as Cancer. Cardiol disease, and fibromylasia. JT reviewed my medical pass history and caught on fast. These two guys are awesome. Thank you great service love the dealership personnel. .. Maricela Fernandez... More

The car leasing experience was very professional from the sales person, Shekhar Shroff, to the finance person and person that showed me the features of the car. All were prompt and courteous and mindful of m sales person, Shekhar Shroff, to the finance person and person that showed me the features of the car. All were prompt and courteous and mindful of my time. More

Happy with the salesman Shawn An for all his attention and professional service , good service, good building, good environment… like the garage specially Thank you… and professional service , good service, good building, good environment… like the garage specially Thank you… More

They r very organized and give great customer service! They return calls promptly and always get u in quickly! I especially like Mary Margaret McGowen in sales and Laura Brown in service. They return calls promptly and always get u in quickly! I especially like Mary Margaret McGowen in sales and Laura Brown in service. More

I truly enjoyed my first experiences of buying a Lexus IS 300 car from you. Your team members were patient with me, very professional. Thanks 300 car from you. Your team members were patient with me, very professional. Thanks More