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Westside Lexus

Houston, TX

4.8
7,108 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,108 reviews

June 01, 2025

Alex Ponce was FANTASTIC! ! We came to buy a trade in and asked many questions to Alex. He gave us useful information about choices… and we decided to buy a new Lexus TX . More

by doctorparedes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Cathcart
Jun 03, 2025 -

Westside Lexus responded

We're delighted to hear that Alex provided such exceptional service during your visit to Westside Lexus! It's wonderful that he could assist you with all your questions and help you find the perfect new Lexus TX. Thank you for sharing this fantastic feedback, and enjoy your new vehicle!

May 31, 2025

I bought my first Lexus from Westside Lexus in 2009. I was very impressed with the professionalism and the attentiveness to customer service. I loved my 2009 ES 350, but felt it was time for a new one. More

by MARI1811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwar Guerrero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Westside Lexus responded

We're delighted to hear that Rick Tatum provided you with such a stress-free experience at Westside Lexus! It's wonderful to know you've been part of our family since 2009. Enjoy your new ride, and thank you for choosing us again!

May 31, 2025

Jeffrey provided great service and an excellent deal that I could not refuse. Melanie, his assistant, and JT from Finance were fantastic. More

by wickatwork
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie, Jeffrey’s assistant, 5 stars
Jun 02, 2025 -

Westside Lexus responded

We're delighted to hear that Jeffrey, Melanie, and JT made your experience at Westside Lexus so positive! Thank you for sharing this wonderful feedback. Enjoy the ride!

May 31, 2025

Incredibly professional treatment at sales and financing steps. Kept in contact on order placed for new car GX, and tried their best to fulfill. Offer for trade-in was WAY low; sold elsewhere for many tho More

by gblong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Westside Lexus responded

Thank you for sharing your experience with Westside Lexus! We're glad to hear that our team provided professional service during the sales and financing process. We appreciate your feedback on the trade-in offer, and we're always looking to improve. Enjoy your new Lexus GX!

May 31, 2025

Tim Easterling was amazing. However, after I had already signed loan documents with my personal lender (I came in pre-approved and ready to go) and my lender had already sent dr More

by vgflorida
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Westside Lexus responded

Thank you for sharing your experience with us. We're glad to hear Tim provided amazing service, but we're sorry to learn about the pressure from our Financing Department at Westside Lexus. Your feedback is important and will help us improve; we appreciate your patience during this process!

May 30, 2025

Thank you! I would like to commend Doug Phillips, Internet sales manager, and Sam in the dealership finance department. Doug was extremely attentive, and profes More

by Hollywood Vargas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Westside Lexus responded

Thank you for the wonderful feedback! We're delighted to hear that Doug and Sam provided such attentive and professional service at Westside Lexus. We look forward to assisting you with your future purchases!

May 30, 2025

Joey was great to work with, he kept us in the loop and even after the sale continued to reach out. More

by jamueller82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Westside Lexus responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - Joey and the Westside Lexus Team

May 30, 2025

They did not have my spare key for my tires and the salesperson did not resolve the issue. More

by eliasboris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

This was by far the best car buying experience I've ever had. From the moment I walked in, the team at Westside Lexus made me feel welcome and taken care of. A special shoutout to my salesman, Joey Brouss More

by melanie.hendrix
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Westside Lexus responded

Melanie, we're delighted to hear that Joey and Ronnie made your experience at Westside Lexus exceptional! Thank you for recommending us, and we look forward to assisting with any future needs. Enjoy your new car!

May 29, 2025

Nellie Gonzales was extremely helpful. In fact, she sent me two videos that were incredibly detailed on how to use all of the complicated electronics in my new Lexus. Without that, it woul More

by MAIL6
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Westside Lexus responded

We're delighted to hear that Nellie went above and beyond to assist you with your new Lexus at Westside Lexus! It's great knowing the videos made understanding the electronics easier for you. Enjoy every moment in your new ride!