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Westside Lexus

Houston, TX

4.9
6,850 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,850 reviews

November 29, 2024

It was a pleasent experience though it took longer than expected. Staff were nice, knowledgeable, and supportive. More

by nladdleman
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thompson Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist - 5 Stars
Dec 02, 2024 -

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus! We're glad to hear our team was supportive and knowledgeable. We appreciate your patience during the process and hope to see you again down the road.

November 28, 2024

Very helpful, knowledgeable and friendly salesman. Good financial advice and quick services . Very very good jobs More

by lphch_28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Westside Lexus responded

We're delighted to hear that our team at Westside Lexus provided helpful and friendly service, along with valuable financial advice. Thank you for the kind words!

November 28, 2024

The facility is great. The knowledge of the vehicle was very helpful. The interest rate could be better. More

by Andrew Avery
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Westside Lexus responded

Andrew, thank you for sharing your feedback with us at Westside Lexus. We're glad to hear that our facility and vehicle knowledge met your expectations. We'll take note of your comments on the interest rate as we strive to improve every aspect of our service!

November 28, 2024

We selected the car we wanted, got a reasonable amount on our trade in, and our new car was presented in mint condition. More

by arlear
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Westside Lexus responded

We're delighted to hear that you had a smooth experience with your trade-in and new car at Westside Lexus. Enjoy driving your new vehicle!

November 28, 2024

I had the pleasure of Edwar Guerrero’s assistance in selecting and purchasing a Lexus this year. I could not be happier !!! Edwar is the consummate professional; personable and comfortable to deal with More

by CYRIL_ANDALCIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Westside Lexus responded

It's fantastic to hear that Edwar provided such a memorable experience at Westside Lexus! We're delighted you found the perfect vehicle and felt so well taken care of. Welcome to the Lexus family, and thank you for your loyalty!

November 27, 2024

Catalina went above and beyond in helping my husband and I in the purchase of our Lexus. We will diffently recommend her to all our family and friends. Superb customer service! More

by p.romero313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Westside Lexus responded

We're delighted to hear that Catalina provided superb service during your purchase at Westside Lexus! Thank you for recommending her and our team. Enjoy your new ride!

November 27, 2024

Professional. Courteous. Prompt. Knowledgeable. Enthusiastic staff. Clean and well maintained spaces. Easily accessed. Central location. More

by atullidge
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Westside Lexus responded

Thank you for highlighting the professionalism and enthusiasm of our team at Westside Lexus! We're delighted to know that our facilities and location met your expectations. We look forward to welcoming you back soon!

November 25, 2024

Mr shekhar Shroff was very helpful by answering all of our questions. Thank you for help.Mr shekhar More

by mashdihassan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Westside Lexus responded

The team at Westside Lexus loves seeing great reviews! Thank you, Mashdihassan!

November 25, 2024

Alex is very professional and a man of his word. Very smooth transaction. Easy process. More

by brian@josephcompany.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Westside Lexus responded

We really appreciate the kind words for Alex. We look forward to your next visit to Westside Lexus!

November 25, 2024

Very pleased with the salesman but not the dealership in terms of how they handle servicing Pre-owned vehicles. More

by Lexus SUV Driver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Westside Lexus responded

It's great to hear that you were pleased with the salesman, but I'm sorry to learn about your disappointment with our servicing of pre-owned vehicles. We strive for excellence in all areas and would like the opportunity to address any concerns you have. Please feel free to reach out so we can discuss this further. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

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