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Westside Lexus

Houston, TX

4.8
6,693 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,693 reviews

October 01, 2024

Jeffery made the process painless and easy. Great job, and great to work with him. More

by taylor.landry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Westside Lexus responded

Taylor, thank you for reviewing Jeffery and Westside Lexus! Have a lovely day!

October 01, 2024

The entire team is a pleasure to work with - Gary Cohen, Alex & Rafael, and Sam in the finance group. This is my 4th Lexus from this team and I highly recommend them. More

by kevingug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Westside Lexus responded

We're delighted to hear that our team at Westside Lexus has consistently provided you with excellent service. Thank you for your continued trust and recommendation! Enjoy your new Lexus!

October 01, 2024

great customer service! Lauren and Dom were awesome! Everything from start to finish was so easy and smooth. More

by CISARTIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Westside Lexus responded

We're delighted to hear that Lauren and Dom made your experience at Westside Lexus smooth and easy! Thanks for the fantastic review!

October 01, 2024

Jeff was awesome to work with throughout the process of getting our GX, very communicative during the wait and so helpful during the sale! More

by ntd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Westside Lexus responded

We're delighted to hear that Jeff provided excellent service and kept you well-informed during your GX purchase at Westside Lexus. Enjoy your new ride!

October 01, 2024

I was contacted that a GX550 was available and was very happy. The purchase was easy. The overall experience was very good. More

by mcshanjeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Westside Lexus responded

We are thrilled to hear that your Lexus GX 550 purchase was smooth and enjoyable at Westside Lexus. Thanks for sharing your positive experience!

October 01, 2024

Philippe was great. Made my car buying experience easy and simple. Will come to him first for our next vehicle. More

by jclaw10
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Westside Lexus responded

We're delighted to hear Philippe made your car buying experience easy and simple at Westside Lexus. Thanks for the kind words and we look forward to assisting you with your next vehicle!

October 01, 2024

Awesome service from Shawn. Great showroom. Able to meet with sales manager. Finance department is very helpful. More

by ML
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Westside Lexus responded

Thank you for the fantastic feedback! We're glad to hear Shawn and our team at Westside Lexus provided excellent service. Enjoy your new ride!

October 01, 2024

Mr David Wasaff was very helpful. Customer service was top notch. He is the Best Ever 💯!Would recommend him over 'n over again!!! More

by kesodafe15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Westside Lexus responded

Thank you for the glowing review! We're delighted to hear that David provided top-notch customer service at Westside Lexus. We appreciate your recommendation and look forward to serving you again!

October 01, 2024

Workers were not welcoming, rushed every process, constant “annoyed” behavior, did not explain paperwork until asked More

by Jenny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sterling Sine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Malia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Westside Lexus responded

Jenny, I'm sorry to hear about your experience. We strive for a welcoming and thorough service, so it's disappointing to know we fell short. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

October 01, 2024

Great cars great service great staff…Gary, Nellie and Dominic were very nice to work with! More

by SGERSTENHABER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Westside Lexus responded

Thank you for choosing Westside Lexus, we appreciate your positive feedback for Gray, Nellie, and Dominic!

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