Westshore Mazda

I just had our first complimentary oil change (We leased an 2021, Miata MX-5 RF) at 5000 miles. Service advisor "Patrick" , got us our on-time, appointment, while "Roberto" the Mazda Tech, did the oil chan an 2021, Miata MX-5 RF) at 5000 miles. Service advisor "Patrick" , got us our on-time, appointment, while "Roberto" the Mazda Tech, did the oil change and MADE A WALK-AROUND and UNDER CAR SAFETY VIDEO inspection during the process! They send it to your i-phone, waaaay cool ! Everyone working at Westshore Mazda is enthusiastic and in a good mood. While I waited for my MX-5's oil change in the showroom, the Floor Salesmen were "cheering" the arrival of MORE new Mazdas to sell, on a transport Semi-truck that was pulling into the dealership. That's a really good business atmosphere for customers to see. I'll keep coming back to Westshore Mazda, because of that type of attitude and customer care. Good stuff ! More

60 years old and first pleasant car buying experience ever, even price negotiations. Carlos good at his job. Will recommend to friends and relatives ever, even price negotiations. Carlos good at his job. Will recommend to friends and relatives More

My wife and I drove from Sarasota just to test drive a used car at Westshore Mazda. No intention to purchase just looking. We had our 4 year old granddaughter in tow as well. Carlos was the sales repre used car at Westshore Mazda. No intention to purchase just looking. We had our 4 year old granddaughter in tow as well. Carlos was the sales representative who greeted us and showed us the car. Carlos was extremely professional and attentive to our needs and answered all our questions with no pressure conveyed. Carlos immediately bonded with our granddaughter answering her questions as well. After an extensive test drive, we purchased the car. Our entire experience at Westshore Mazda has been most satisfying. The car was in "like new" condition, and we couldn't be more pleased. We without hesitation, highly recommend Westshore Mazda and plan on visiting them for our future vehicle needs. More

Sales Manager Jafaar is a complete puppet fraud scam artist. I cant believe they put this guy as the head of sales. He lied about saying we had to have a mandatory windshield protection plan for 2k. Bu artist. I cant believe they put this guy as the head of sales. He lied about saying we had to have a mandatory windshield protection plan for 2k. Buyer Beware. More

Amazing experience. Listened to what we (our 16 yo daughter) was looking for and although there was a little haggling we walked out of there very happy. You must see Ray Gerke, sales agent, he was gre daughter) was looking for and although there was a little haggling we walked out of there very happy. You must see Ray Gerke, sales agent, he was great!! More

Wow, what a mess. I was looking at a slightly used MX-5 listed at $30,968 online. I offered $30k with me paying taxes/tags, a $968 discount. I live 8 hours away but the CPO was interesting to me. Their listed at $30,968 online. I offered $30k with me paying taxes/tags, a $968 discount. I live 8 hours away but the CPO was interesting to me. Their drive out price as over $34k!! They included the tax/tags, which is only about $700 in my state. This was almost $3k over the listed price, unbelievable. They need to realize that advertising an unreal price only frustrates and angers customers. I have bought and sold dozens of cars over my life but this was a first. This is how car dealers get a bad reputation. More

Bad experience made worse by sales manager! He got upset bc I gave a poor review. Why send reviews if customers will be punished? He actually took back gift card and tried bc I gave a poor review for a po bc I gave a poor review. Why send reviews if customers will be punished? He actually took back gift card and tried bc I gave a poor review for a poor experience. Joe the sales manager said I slammed them, which was not a slam but honest review, he wasn’t going to honor gift card. I could careless about a gift card, but how he found a way to make a bad experience worse is amazing. Lots of other Mazda dealerships who want you business and understand how to work with frustrated customers. Apologies go a loooong way. More

i bought a 08 ford expedition from them. they sold it to me with a bad transmision in it. never got to test drive it because it was in the shop both times i came to see it. they said they could hold it unti me with a bad transmision in it. never got to test drive it because it was in the shop both times i came to see it. they said they could hold it until it came out of shop so i could test drive it only was was to buy it so i did. now they wont fix the problem. i will never buy from them again. More

Terrible experience and deceptive practices By Westshore Mazda and salesman ABDUL. I called and was assisted by Abdul regarding a preowned 2018 Mazda 6 Grand Touring with 24k miles. The website has the car Mazda and salesman ABDUL. I called and was assisted by Abdul regarding a preowned 2018 Mazda 6 Grand Touring with 24k miles. The website has the car listed at $22,991. When I called and inquired about the car and if they could provide me with a purchase breakdown via email as I would have to travel from Orlando (1hr45mins) away Abdul advised the price listed on the website is correct, there would be a dealer fee of $999 and everything else would be sales tax and government fees ( this was a lie).I made the trip. I inspected the vehicle and I noticed that there was an electrical issue with the windows that caused the one touch up and down not to work. Abdul advised that on the Grand Touring that only the 2 front windows are one touch ( this was also a lie) after telling him he was wrong he said he would talk to the manager. We went inside to talk numbers. The first thing Abdul showed me was a sheet with a breakdown of different credit scores and interest rate options. I immediately told him I had financing already ( this was a red flag that I was being judged being a young African American women who in his mind automatically needed help getting financed) he didn’t even ask like most dealers how would I be paying . He then asked me what interest rate my credit union gave me and I told him I’m not disclosing that info because it doesn’t matter. He then left the table and came back with a price breakdown that came out to $28,800 which included a bunch of junk fees and a $2,000 “recondition fee” which was not disclosed when I spoke with him on the phone or website. He said the fee was because they put a new battery in the car, did an oil change, and inspection.I asked if it was certified preowned and he said no but I can pay extra to have them certify it(SCAM) mind you the is a Lightly Used Mazda6 at a Mazda Dealership. I told him that’s not $2k worth of reconditioning on a car that literally had only 24kmiles on it. After several trips between me and his manager Abdul came back with a new price around $26075. This goes to show how much haggling goes on at stealer-ships and why places like Carvana are taking their business. I told him I wanted the vehicle for a specific amount $25200 and if they could not do that I understand and would go somewhere else. He then told me he can reach out to my finance company and ask them for more money on my behalf if I didn’t have enough to pay what they were asking for which was extremely rude and unprofessional as I wouldn’t be in the dealership if I couldn’t afford the car. I’m just not in the business of overpaying for a car that’s already inflated due to Chip shortages. Little did he know my preapproval was for $40k I just choose to look at a cheaper “beater car” as I have a lot of business trips and my 2020 Infiniti Q50 is a gas guzzler on road trips. I don’t care how unreasonable the dealer felt my price was another dealer will be happy to take my money. The issue wasn’t that we couldn’t come to a purchasing agreement it was all the negative interactions and belittling that occurred throughout the process. More

Great dealership . Outgoing positive people every very nice and kind and able to answer all questions . Very nice good service very good prices and negotiable people nice and kind and able to answer all questions . Very nice good service very good prices and negotiable people More