Westshore Honda

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It is with a heavy heart that I share this experience, as integrity means everything to me. I had high expectations from a reputable dealership, I considered “family” when I purchased a vehicle from them on integrity means everything to me. I had high expectations from a reputable dealership, I considered “family” when I purchased a vehicle from them on September 14, 2024. The next day, I drove it from Tampa to Atlanta. Later that afternoon, I noticed a large amount of oil had leaked onto the concrete where the car was parked. Knowing my parking space was clean before, I immediately documented the issue with photos and reached out to the dealership’s general manager, sales manager, and salesperson on Monday. To my surprise, the general manager admitted that he was aware of the oil leak. As someone familiar with cars—my father is a mechanic—I know that oil is essential for an engine’s health, just like blood is to a body. When I asked why the issue wasn’t resolved before selling it to me, especially given our supposed “family” bond, he replied that he “didn’t think it was worth fixing for the price.” This response was deeply disappointing, and I was left to address a problem I hadn’t created. As if this wasn’t bad enough, I also discovered roaches in the car, which intensified my frustration and anxiety. When I shared this with the general manager, he advised me to “use foggers to solve the issue,” as if it were a minor inconvenience. Given our history—he had previously resolved a minor oil leak on a vehicle I purchased in 2022—I was shocked by his dismissive attitude this time around. Since that day, I’ve been back and forth with Westshore Honda in Tampa, pleading with them to take the vehicle back and resolve the situation by providing an alternate truck. I even offered to return it, but circumstances beyond my control, including two hurricanes and financial constraints, prevented me from making the trip. Eventually, I found a local mechanic who examined the vehicle and concluded that the issue was “too severe and should NEVER have been sold to me in the first place.” On October 31, 2024, I took the vehicle to Jim Ellis Hyundai in Atlanta, where the team, including General Manager Conley, Service Advisor Jonathan, and Service Manager Chris, went above and beyond to help. Despite not being responsible for this sale, they treated my situation with the urgency and respect I had hoped for from the original dealership. Lead Service Mechanic Nate discovered the oil leak had not only damaged wires but also flooded the vehicle’s entire computer system, making the car unsafe to drive. Throughout this ordeal, I have repeatedly asked the original dealership to retrieve the car, acknowledging it as a lemon, but they have refused. I contacted my insurance company, (Assurance America) made a claim, and notified my lender(First Investors) that I am unwilling to pay for a defective vehicle. I am exhausted from fighting this battle and simply want the situation rectified! Due to the delays in obtaining title documentation from Westshore Honda, I am now on my SECOND temporary tag, which is about to expire, and I suspect the car won’t pass Georgia’s emissions test. The oil has literally flooded the wires and the trucks computer system!! The check engine and oil light are constantly on!! This isn’t a “regular oil leak!!” The Tampa general manager offered to “split the costs” with me to fix the vehicle, a solution I find unreasonable as the issue was pre-existing. When he said, “It’s just a car, Anissa,” I felt utterly dismissed. This car is unsafe and infested, and I deserve better treatment. Jim Ellis Hyundai of Atlanta has shown me there are still people/businesses who uphold integrity in this industry. They have consistently prioritized my safety, even prohibiting me from driving the car due to its dangerous condition. I never wanted to make this situation public, but I can no longer tolerate being strung along by the dealership in Tampa, which has failed to make things right. This has impacted my mental health and financial stability, and all I seek for them to make it right!! More

Always have good service with them. But this time all of a sudden could not find my lifetime alignment that I had. They are telling me that they could not find it in the system, even th But this time all of a sudden could not find my lifetime alignment that I had. They are telling me that they could not find it in the system, even though twice before it was done and honored. I am a disabled veteran and did not have the time or desire to argue as I want to maintain my peace. I needed my oil changed and tires rotated. I told them if the tech says I need an alignment we can revisit this issue. Did not need alignment so no need to delve into issue at that moment. The service department manager called later and also referenced could not find. I gave him the lay down of what happened and he said still did not see but saw I paid for regular alignment but not lifetime (of tires) I was well when I got the tire, the lifetime was offered as it was better deal because after two alignments it pays for itself. I said if I did not pay the extra $80 let's get that done as I don't want anything for free. But now apparently that is not offered anymore as I assume it was a money loss for them. But very suspicious, something that was honored twice before is all of sudden gone. The manager said was going to get with GM and see what they can figure out. So only time will tell, I was holding off on this review to see results. Just disappointed that lifetime alignment no more, especially since I thought I had it. More

Car was serviced very quickly, and did not have to pay since the battery was under warranty. My Service Manager was great. since the battery was under warranty. My Service Manager was great. More

Dishonest staff and horrible service. My experience was a nightmare. My sales representative is incompetent. I've heard nothing but lies and excuses from this dealership. My experience was a nightmare. My sales representative is incompetent. I've heard nothing but lies and excuses from this dealership. More

Window tint was perfect and finished within the timeframe promised. Very happy with the outcome. promised. Very happy with the outcome. More

Mike Gillespie does a great job! Great service department! Easy, hassle free and aim tp please. Wouldn't go anywhere else. Great service department! Easy, hassle free and aim tp please. Wouldn't go anywhere else. More

My sales rep, Eaman Suleiman, did a great job of ensuring that I got the vehicle I wanted in a timely manner. I will definitely recommend her to anyone I know who is looking for a vehicle. that I got the vehicle I wanted in a timely manner. I will definitely recommend her to anyone I know who is looking for a vehicle. More

Our salesman was extremely fair and helpful He did his best to get us a fair price. best to get us a fair price. More

Whenever I go the dealer I know that Tony Looney will take the best care of me. take the best care of me. More