Westshore Honda

A GROUP OF FRIENDLY LIARS DO NOT BUY A USED VEHICLE FROM THEM!!! Everyone at this dealership was extremely friendly and made lots of promises, until you sign paperwork then the DO NOT BUY A USED VEHICLE FROM THEM!!! Everyone at this dealership was extremely friendly and made lots of promises, until you sign paperwork then they literally "take the money and run". I purchased a used 2011 Honda Pilot from them. Prior to purchase I made numerous inquiries to more than one person at the dealership (Zach - sales person; and Ernest - Leader of Internet Sales) to make sure the vehicle did not have moisture or collision damage. There was some interior door panel delamination that they cured immediately when I mentioned it prior to purchase. They stated that they had their used car service leader (Randy) make sure that the technicians went through the car thoroughly to make sure there was no moisture or collision damage. I was assured repeatedly by all of the aforementioned people that there was no moisture or collision damage. So, I purchased the vehicle. Within hours (literally 2 hours) of me driving the car from Tampa to where I live in Ocala, the check engine light came on, there was a vibration in the steering wheel, the lift gate button did not work, and the radio volume button did not work. I put all of my concerns in writing, as well as called to discuss options with a manager (Alvin). They asked that I bring the vehicle back to them. I returned the vehicle within 4 days of purchase. They were kind enough to provide a loaner vehicle (and I was grateful). They had my vehicle for three weeks and stated numerous times that the issues were being resolved. When I returned to get my vehicle back, I asked for a work history so I could see what had been done. Come to find out, my vehicle had not been touched since BEFORE I purchased it. I brought it to their attention and they had no explanation. They literally had not done ONE THING that they had assured me would be resolved. NOT ONE! I have tried several times since then to discuss this with the dealership employees and not one person will respond to me. I had a third party look at the vehicle after bringing it home. This car has indeed been in a collision (that the dealership did not disclose prior to purchase). I am now having to pay out of pocket to replace two front drive axles and a light assembly. DO NOT, DO NOT, DO NOT purchase a used vehicle from them. They do not keep their word! As soon as you sign on the dotted line, they will not respond to you whatsoever. They're not interested in having ethical business practices. They just want your money. Sad! But true! I am aware I purchased a used vehicle and did not expect perfection however I expected a seemingly reputable Honda Dealership (like Westshore Honda) to honor implied warranties of merchantability. They did not! There is no peace of mind gained from my encounter with Westshore Honda. Instead, I am left wondering which axle will fall out of my vehicle first while me and my child are in it; and what further issues will arise from them not properly inspecting and disclosing information about this vehicle before I purchased it. I was mislead. They made me think they were going to make it right but my car basically sat in their parking lot for 3 weeks while they lied about what they were fixing. Nothing got fixed or addressed. And to add insult to injury, an overhead light cover was TAKEN from my vehicle. I don't even have words. DO NOT BUY A USED VEHICLE FROM THEM! More

excellent service Mike was very informative on the problem with my Honda. It ended up being a recall problem. I am just glad it was resolved. Thanks Mike was very informative on the problem with my Honda. It ended up being a recall problem. I am just glad it was resolved. Thanks More

I recommend this dealer It is an excellent dealer, where you can find a good car at a good price, you also get a great treatment all the staff, especially Wilber Salazar who It is an excellent dealer, where you can find a good car at a good price, you also get a great treatment all the staff, especially Wilber Salazar who was the person who attended me. I really recommend this place !! More

Very helpful and kind the sales associate Pedro Mena. Pedro Mena did a great job at helping find the right car, very professional. My payments aren't terrible and I'm getting exactly what I want in a vehi Pedro Mena did a great job at helping find the right car, very professional. My payments aren't terrible and I'm getting exactly what I want in a vehicle. I will definitely recommend Pedro Mena to someone who is looking for a vehicle. More

Service Over & Above to Get My A/C Going Sometime over the winter months my A/C conked out, and I brought it into Westshore Honda to get it addressed. Chuck, my service manager, worked with Sometime over the winter months my A/C conked out, and I brought it into Westshore Honda to get it addressed. Chuck, my service manager, worked with me to get the best service at the best possible price. Then, he had the technicians double-check the work to ensure everything was working properly. It added a couple of minutes on my car's time in the shop, but the confidence I have in the work is magnified ten-fold. I'll definitely be going back to Westshore and having Chuck manage my service! More

Always great Service by Seth Kalman!! Seth has been taking care of both of our cars for years. We really appreciate the customer service he gives us with his knowledge and straight talk ev Seth has been taking care of both of our cars for years. We really appreciate the customer service he gives us with his knowledge and straight talk every time we come in. More

Service I wanted to take the time to thank Seth Kalman for his helpfulness when my car was not working correctly. He was at the door and greeted me by name an I wanted to take the time to thank Seth Kalman for his helpfulness when my car was not working correctly. He was at the door and greeted me by name and made sure the car was repaired in a timely fashion He was awesome !!!! More

People are really rude in Seth Kqlmqnl is the reason i give one star. I went there for my oil change twice and by some reason my service advisor wasnt there so Seth Kalman was Seth Kqlmqnl is the reason i give one star. I went there for my oil change twice and by some reason my service advisor wasnt there so Seth Kalman was dealing with my service. I buy my car from Kuhn honda but now they are westshoar honda. I have bought 5 year oil change and service plan. He told me we are no longer kuhn so we gonna charge the regular price for oil change. He was really rude i dont like his attitude. When i went there for first time he send me kuhn walkswagon for oil change. I thought it is ok he might have bad day. But this the second time he did the same thing.I told him i want to talk to you boss. He call his superior and he also not give me the answer i need. Relly bad experiance. I dont wanna buy car from westshoar honda. Even i an going to tell my relative and friends about it that dont buy car from here .:( More

This dealership is great! I just purchased a Honda CR-V from Westshore Honda. I worked with Benny Soriano who was very professional and very helpful. I highly recommend that I just purchased a Honda CR-V from Westshore Honda. I worked with Benny Soriano who was very professional and very helpful. I highly recommend that a buyer should ask for Benny if you want exceptional service. He will bend over backwards to help you! Thank you Benny! I love my Honda! More

Mike Gillespie offers great customer service Mike was most courteous and gave timely updates including price quotes for future repairs. He made sure all my questions were answered. Customer ser Mike was most courteous and gave timely updates including price quotes for future repairs. He made sure all my questions were answered. Customer service doesn’t get better than this. Thanks, Mike! Linda More