Westshore Honda

Terrible staff & after sales experience I bought a brand new 2019 Civic Sport just last month. Just the same day after driving the car home. I called the salesperson & informed him I didn't I bought a brand new 2019 Civic Sport just last month. Just the same day after driving the car home. I called the salesperson & informed him I didn't like the seat of the car & also there was a manufacturing defect with the car. Mind you - this call was made the same evening once i got home. Drive home from dealers is about 25-30 minutes depending on traffic! My salesperson told me - ok no problem. Come tomorrow & we will see what we can do for you. Once i got there - I was given the option to upgrade the civic to an accord or Insight if i am not comfortable with the seat in Civic. I asked how about if i just get my trade in back & void this deal since i am not happy with the purchase. First I was told - my car is not there anymore. It is in the shop getting ready to be sold again. I walked outside in their used car lot. My car was parked right there without any changes to the car. This was literally within 24hrs of the trade/ purchase. After finding my car - I said. Since my car is right there. I would just take my car back. They tried to sell me my car for 2k extra & reduce 2k from the car i bought from them. Just with ~35miles on the new car. I decided not to buy back my car & return the new car for obvious reasons. I asked them to get the defect fixed. Salesperson told me - It was easy fix. We will fix it. After waiting several minutes - I was told they dont have the part. I need to reschedule it for another day. I went again after a few days to get it fixed after scheduling for an appointment. Again after waiting several minutes - i was told they were not able to fix it. You would have to bring the car again another day. I took the car back again another day. After waiting 1hr i was attended. Had to leave the car entire day for them to fix it. However, in the evening when i went back to collect the car. The issue was not solved rather - i found more damage to the car. I sent my feedback to the dealer. Never got a response back. Already brought up the issue with American Honda head office. I am sad to see such poor after sales service & cheap quality for manufacturing the new Honda's. The only good thing this dealership has is the lady working the welcome desk in my opinion. More

Great Place to Work! I've been at Westshore Honda for about eight months now. Great leadership and a great environment. I would highly reccomend this dealership to anyone I've been at Westshore Honda for about eight months now. Great leadership and a great environment. I would highly reccomend this dealership to anyone looking for a great car buying experience. More

Purchase of Honda Accord Touring The sales consultant Tyler Dechalus provided great support from start to finish. Tyler would research or consult with others to ensure that his answe The sales consultant Tyler Dechalus provided great support from start to finish. Tyler would research or consult with others to ensure that his answers to our many questions were 100% accurate, and he followed up when he said he would on all actions. More

Thanks for getting the job done😊 🚗 Jonathan was so helpful overseeing the shipment of my new car out of state. I appreciate the contacts he made pertaining to the shipment. He constan Jonathan was so helpful overseeing the shipment of my new car out of state. I appreciate the contacts he made pertaining to the shipment. He constantly kept me informed as he received updated information. He even called me to be sure the delivery had been made. Jonathan provided personal care throughout the process. Thank you Jonathan! Westshore is fortunate to have you on staff. More

Did not honor oil change. When I bought my new Civic there they gave me 3 free oil changes, now when I went over for my first one they told me they could not honor them becaus When I bought my new Civic there they gave me 3 free oil changes, now when I went over for my first one they told me they could not honor them because they had changed their name. I always trade every 2 years, now I WILL change dealer. Real classy place. More

Exceptional A/C Service I came to the service center on a Saturday without an appointment. I was in & out within 2 hours! Not only that, but the service representative work I came to the service center on a Saturday without an appointment. I was in & out within 2 hours! Not only that, but the service representative worked with me to lower the repair costs almost $100. She worked with a manager to come under my budget & communicated everything very clearly to me. More

Amazing Great staff. Jay and Joni were great. I even enjoyed a conversation with Hugo. The staff will definitely work with you. I bought my Honda Fit last yea Great staff. Jay and Joni were great. I even enjoyed a conversation with Hugo. The staff will definitely work with you. I bought my Honda Fit last year and Jonathan was great. This year I traded it in and got the Honda CRV 2019 and Jay was more than helpful. Joni was great and Hugo was patient with us. More

Thumbs up! WestShore Honda was an absolute breath of fresh air. Their processes and implementation to get things done in a timely manner, correctly, was excellen WestShore Honda was an absolute breath of fresh air. Their processes and implementation to get things done in a timely manner, correctly, was excellent. Had a slow leak in my tire and needed to have it replaced. Charles Beck, "Chuck" and his team had my vehicle taken care of quickly and accurately. The whole team was welcoming and made sure I was taken care of through the entire experience. Absolutely would recommend this dealership and the fantastic customer/maintenance service. Great job. I will never go back to Brandon Honda again. Keep up the great work. Employees Dealt with: Charles Beck and Service Crew More

My experience I have to say in all my years of being old enough to purchase a vehicle, I have never been so impressed with a dealership or employees as I was with W I have to say in all my years of being old enough to purchase a vehicle, I have never been so impressed with a dealership or employees as I was with Westshore Honda..... though I spent 5 hours there just talking about a vehicle, the employees "you know who you are"..hahahha (Careem and Josh) were amazing. When I say amazing I really mean it. I left with a smile on my face and theirs and I purchased a vehicle. I could not have asked for a better experience!!!! Thank you so very much for your kindness. Sharleen (Red Velvet cake?) More

Service was great but Customer Service could be better. Went in for Alignment and Oil Change but was told I could not use coupons for both services. I tried to speak to the Manager but instead spoke to an A Went in for Alignment and Oil Change but was told I could not use coupons for both services. I tried to speak to the Manager but instead spoke to an Assistant Manager and was told that it is company policy. The coupon does say “may not be combine with other offers” but it suggests to offers to the same type of service. My suggestion is to write on the fine print of the coupon “one coupon per visit”. It’s very inconvenient to have to come back on another day for it, maybe I’ll use the competition. More