Westshore Honda

Cuidadoooo! ! Ellos miente.. Alexander Johanson - finance guy. Él miente para vender. Fui muy clara que no podia pagar más de $399 mensuales. Me dijo que pagaría ! Ellos miente.. Alexander Johanson - finance guy. Él miente para vender. Fui muy clara que no podia pagar más de $399 mensuales. Me dijo que pagaría $468 solo durante los dos primeros meses y me mostró un documento FALSO en el que se indicaba que los pagos se reducirían después del segundo mes. Cuando intenté hacer una foto del documento, me dijo que no era necesario porque todo estaría en una memoria USB. Para mi sorpresa, cuando revisé la memoria USB, el documento que me había mostrado no estaba allí. Solo había un documento que decía que mis pagos serían de $468 al mes. El 23 de agosto envié un mensaje de texto al Sr. Johanson para preguntarle si todos los pagos serían de $468, ya que eso no era lo que me había dicho, y hasta el día de hoy no he recibido respuesta (tengo pruebas de todo lo que digo). También he enviado diferentes correos a servicio al cliente y aún nadie ha tenido la delicadeza de responder o contactarse conmigo. Ahora estoy pagando $468 durante 72 meses. Porfavor alquien me ayude a solucionar de verdad no podemos pagar ese valor mensual, alquien tiene que hacerse cargo por lo que hacen sus empleados. More

I was very pleased with the service of my vehicle and with the courtesy and knowledge of my Service Advisor. I waited for the service to be done and the wait time was within the range indicated by the Se with the courtesy and knowledge of my Service Advisor. I waited for the service to be done and the wait time was within the range indicated by the Service Advisor. More

Great customer service, Bailey was a lot of help and kept giving me updates about our van. giving me updates about our van. More

Rich Storm was knowledgeable of the problem, process, and parts needed to move forward so that I could get my car back as quickly as possible. parts needed to move forward so that I could get my car back as quickly as possible. More

Excellent service, my advisor was polite, professional and was ready to answer all questions asked. Wait time wasn’t bad considering several services were completed during this visit. and was ready to answer all questions asked. Wait time wasn’t bad considering several services were completed during this visit. More

Andrew Bolos was the worst ever. I will never ever step foot in Westshore honda again. As a service advisor, he had many failures and couldn't make it right and on a customer service I will never ever step foot in Westshore honda again. As a service advisor, he had many failures and couldn't make it right and on a customer service level, failed horribly. First I asked to present the coupon for my oil change and he said no, I know which one and as a matter of fact, I'm tired of seeing them. I asked to sign the estimate he said no it's ok and I asked are you sure. I return to the service desk when my vehicle was completed and he charged me $40 for a $14.95 oil change. I advised him to break it down as to how the figure was derived. He really couldn't. He charged me everything other than the coupon and said oh your brand of vehicle is higher since you drive an suv. I said I drive a sedan which takes the same amount of oil that the countries from oil. I have an acura and honda is basically the same. He stated, I'm not going to keep going back and forth with you the charge is $40. I asked him why didn't he tell me this upfront because he knew the type of car I had upon checkin. No valid answer given. I felt like it should hsve been discussed prior to and I could have decided on having the oil change outside of the $14.95 oil change. I want to speak with corporate about his behavior and advisory style. More

Provided the focused service that I requested at a competitive price, while also giving me an assessment of other maintenance needs that I should have on my radar competitive price, while also giving me an assessment of other maintenance needs that I should have on my radar More

Easy to make appointments. Service is completed when promised Mr. Gillespee let's me know when I should schedule my next appointment & what services need done & exact total Service is completed when promised Mr. Gillespee let's me know when I should schedule my next appointment & what services need done & exact total. More

Easy to make appointment. Car is always ready at promised time. Mr Gillespie always tell me when I need to return, the service to be done & exact cost. Car is always ready at promised time. Mr Gillespie always tell me when I need to return, the service to be done & exact cost. More

Always receive top notch service. The staff is great and always keeps you up to date and informed The staff is great and always keeps you up to date and informed More