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Westown Ford Lincoln
Jacksonville, IL
1,622 Reviews
Bob Ridings Westown Ford Lincoln is the Only Place to Go for Ford Drivers near Jacksonville, Beardstown, Pittsfield IL and Mount Sterling IL
Here at Bob Ridings Westown Ford Lincoln, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout Jacksonville, Beardstown, Pittsfield IL and Mount Sterling IL. It's our world class customer service that helps us earn your business time and again while serving your driving needs!
It all starts with our attractive selection of new Ford cars including Ford F-150, Escape, Explorer, Fusion, Focus and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car.
Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 12:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 12:00 AM
Sunday Closed
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Showing 1,622 reviews
October 29, 2023
Easy to work with. Responsive to phone and text messages. Met our needs. Willing to work with us. Real people. Only negative. Not a huge negative. Just needs worded/c Responsive to phone and text messages. Met our needs. Willing to work with us. Real people. Only negative. Not a huge negative. Just needs worded/communicated differently. The price of vehicle didn’t include the extra added brake light the dealership added and the safety etched glass. This was included in the extra feed. With doc fees, gov fees, taxes. These two features should have been included in the base price of vehicle quoted to us. It would be like buying a jacket for $10. Upon checking out they state it has pockets that are an extra $5. But we got that easily worked out. Something to consider for future sells. More
by jlehne
Verified Customer
October 29, 2023
Oil changes are to high service department isn’t as good as it was before and not that friendly either as it was before and not that friendly either More
by davesue60
October 27, 2023
They made us feel like family and helped us in a difficult situation find a vehicle that we like. difficult situation find a vehicle that we like. More
by revmhorn
October 27, 2023
Vicki was so easy to work with and the dealership was no nonsense and worked quickly to get us a deal for our daughter. nonsense and worked quickly to get us a deal for our daughter. More
by tjtf72
October 26, 2023
My dealings were with the service department. That group of guys are phenomenal! They listen to my needs and take them seriously. They are very accommodating with ordering parts, scheduling appo That group of guys are phenomenal! They listen to my needs and take them seriously. They are very accommodating with ordering parts, scheduling appointments and making sure you are taken care of as well. Westtown Ford is a dealership I trust! More
by diana.spradlin55
October 25, 2023
After more than three weeks shopping for a new SUV, I found the perfect one back where I started. Westown Ford overall seems to employ friendly, pleasant and accommodating personnel . found the perfect one back where I started. Westown Ford overall seems to employ friendly, pleasant and accommodating personnel . More
by sltBrown
October 24, 2023
Courteous and friendly, clean and knowledgeable. Helped me immediately. I was very pleased and recommend them. Helped me immediately. I was very pleased and recommend them. More
by jasurbeck
Employees Worked With
October 23, 2023
They are true to their word. They h I nor the warranty with no problems. Fast and friendly service They h I nor the warranty with no problems. Fast and friendly service More
by lilcindy57
Employees Worked With
October 22, 2023
Terrible. 3 visits just to get fuel filters changed. 1st they didn’t do them so when my father got home I seen on receipt so I called and they said come bac 3 visits just to get fuel filters changed. 1st they didn’t do them so when my father got home I seen on receipt so I called and they said come back and we will do and then didn’t have the filters when we got there because parts guy was a smart xxx when I clearly asked in advance if they had even before the first visit. Also this was a hour drive each way so 6 hours in this and not even a discount I won’t be back. More
by brentgreer1975
