Westown Ford Lincoln

Simple Oil Change went bad. Went to West Town to get an oil change. Service was quick and friendly as usual. No issues there at all. Oil change was completed in the normal amo Went to West Town to get an oil change. Service was quick and friendly as usual. No issues there at all. Oil change was completed in the normal amount of time and I was given a report by the service manager on duty. Drove my Jeep around Jacksonville for 30 minutes and returned home. Went out to get something from my Jeep and noted a large puddle of oil running down my fairly new and very white concrete driveway. Called service immediately, The service tech and another gentleman came out to examine what had happened. They found an o-ring on the oil filter cartridge cap had split and leaked almost all of the oil out of the motor! This was corrected in my driveway and they took my Jeep back to the dealership to get the leaking oil off of the underside of the Jeep. They offered to clean my concrete and came and put oildry on it later that afternoon. My driveway is still stained. I trust West Town with all of my vehicle service and I was a little upset about this incident. They did not follow up after the incident to see if they could come and clean the driveway more. It was left on me to do the communication with them. More

Weston Ford is the best dealership I’ve ever done business with. I’ve bought 7 vehicles from them and it’s the only dealership I will buy from business with. I’ve bought 7 vehicles from them and it’s the only dealership I will buy from More

Joe Inendino and the staff at Westown Ford continue to provide quality service and make the car buying experience customer friendly. The short drive from Springfield to Jacksonville is worth the time, mil provide quality service and make the car buying experience customer friendly. The short drive from Springfield to Jacksonville is worth the time, miles, and energy. I wouldn’t want to buy from anyone else! More

Everyone at this dealership has been super helpful. Have purchased four vehicles here in last ten years: two new and two used. Will be pleased to go there in the future. purchased four vehicles here in last ten years: two new and two used. Will be pleased to go there in the future. More

Hands down best car buying experience I’ve ever had. Had back and forth conversations with Wade for a couple days. He and I were both very understanding of where I stood and where he stood and we found a pe back and forth conversations with Wade for a couple days. He and I were both very understanding of where I stood and where he stood and we found a perfect middle ground to create the sale with no behind the scenes or unknown charges or fees popping up after our agreed price. Will for sure recommend and even revisit upon time of next vehicle! More

Great Customer Service I live 3 1/2 hours away, and when I arrived at the dealership, they had the car I was looking at pulled up front ready for me to look at and drive. Pe I live 3 1/2 hours away, and when I arrived at the dealership, they had the car I was looking at pulled up front ready for me to look at and drive. Peter was very professional and polite. Very easy and quick car buying experience! More

Always great service. Called to make an appointment and was told a completion estimate & they where actually faster than they even thought. Happy with their professionalism. was told a completion estimate & they where actually faster than they even thought. Happy with their professionalism. More

oil change tire rotation new wiper blades every one was friendly and nice. job was done professionally and in a timely manner. The shop area was very clean and shields had been installed at every one was friendly and nice. job was done professionally and in a timely manner. The shop area was very clean and shields had been installed at the counters. More

Great service. The repair cost less than quoted. Very friendly people Quick to call when parts came in great communication. We bought this car here and have been very pleased. friendly people Quick to call when parts came in great communication. We bought this car here and have been very pleased. More

Really satisfied with the communications during the course of the service and the service itself. BUT you guys should be wearing masks! The clerk at the payment window was, but not the shuttle driver course of the service and the service itself. BUT you guys should be wearing masks! The clerk at the payment window was, but not the shuttle driver or employees who insisted on greeting me. I'm 72 and I felt unsafe! More