Westown Ford Lincoln

Weston is a very friendly really it was like an expierence that I look forward to having again one of a kind dealership the salesperson I worked with was simply the best! expierence that I look forward to having again one of a kind dealership the salesperson I worked with was simply the best! More

It was a 2021 that needed a 110 volt plug that needed the work. When I first went in to the service department, I told them that I had brought the truck in. They didn’t know it was coming in. Then they found work. When I first went in to the service department, I told them that I had brought the truck in. They didn’t know it was coming in. Then they found it had been scheduled, on the log that was on the desk where the first person I Talked with. I ask for a car to go to the coffee shop. The answer was no. They could not give everyone who came in a vehicle to drive. This is a 2021 Ford Larat. Under Ford warranty. My daughter has purchased 3 new vehicles at Westown a Mustang, a Ford Fusion, and a four door keep, and while they were under warranty They gave her something to drive. Anyway I asked the Manager that was the second person I talked to he said he was the Manager. He also would not loan Vehicle either. I told him that BS and them both I would go home and get my own car & be back. So I did. When I got, back. The guy who said he was the manager wasn’t going to work on it. Because he said I had cussed them out 5 times, maybe 6.he got his friend at the first desk to agree with him.. “That is an out right lie that I cussed anyone.” Then another Mgr. showed up told the first one he would handle it, He was very polite an agreed to work on the truck. I left and went to the coffee shop. About 15 minutes later he call me & said he thought the electric plug had a spring behind it. And he was going to get on a schematic and check it out it was about five minutes later, my son called me and told me to go get the truck. He said the manager called and said they wasn’t going to work on it, & implied that I had all timers, & ask him if I had all timers. So I went back to Westown Ford to get the truck. I went in the Front section and as a gentleman who the manager was he said he was the sales Manager, but didn’t have much to do with maintenance. He was very polite. The other manager came in the showroom, while I was talking to Kevin MacKenzie, but didn’t stop or speak. More

I was involved in an accident in st Louis and was hit from behind. There were no cars available from any of the car rental places, and this dealership agreed to rent me a car so I could return to work wh from behind. There were no cars available from any of the car rental places, and this dealership agreed to rent me a car so I could return to work while the insurance adjuster was getting to my car to see what damage was done. They really went out of their way to help me. It was a lifesaver for me More

Cierra and the team at Westown Ford Lincoln were great! Very fast, professional, and courtesy. Received a good trade-in value for our car. Quick and responsive to our questions. Excellent experience! Very fast, professional, and courtesy. Received a good trade-in value for our car. Quick and responsive to our questions. Excellent experience! More

I needed a new key fob. Westown took care of it. I miss the popcorn. More words needed-to be or not to be, that is the question. the popcorn. More words needed-to be or not to be, that is the question. More

Everyone was very friendly. Made my first time buying a breeze. Was very patient with me and all my questions. Could not have had a better experience breeze. Was very patient with me and all my questions. Could not have had a better experience More

Have been going to Westown since 2008, and they have been reliable for that entire time. Nick and his folks are friendly and will work with you unlike many other dealerships. reliable for that entire time. Nick and his folks are friendly and will work with you unlike many other dealerships. More

I called to schedule oil change and got in the same day. Very nice when I dropped off and picked up. Always love to see my sales gal, Vickie Loughary Very nice when I dropped off and picked up. Always love to see my sales gal, Vickie Loughary More

Price of Works Package has risen drastically since last serviced. Assume part is price of oil, but appreciated special pricing for loyal return customers in the past. serviced. Assume part is price of oil, but appreciated special pricing for loyal return customers in the past. More

Drop off and pick very convenient to use. Maintenance couldn’t be any easier. Informed of any problems, and when ready ,called to let know it’s done. couldn’t be any easier. Informed of any problems, and when ready ,called to let know it’s done. More