Westlie Ford

2011 Ford Fiesta was sold to us without second key and owners manual. When we asked about it they said they would find it and call us, but once we left the lot they said they could not find it and then w owners manual. When we asked about it they said they would find it and call us, but once we left the lot they said they could not find it and then wanted us to pay over $300 for another key. They were rude and the MANAGER said, "Well you left the lot without saying anything". Which we did to the sales rep. They were rude and lack customer service skills. I had to contact the owner to get any resolution to this. The owner did give us the owners manual and made another key for us for free. I should not have had to go through such service when we asked before we left the lot and was never told there was only one key. 4 months later I bought another car a KIA this time, if we would have been treated better I might have spent my $35,000 on a FORD! More

Omar did everthing and more to ensure that I was comfortable with my purchase. As in most transactions we had a coulpe of issues, Omar stepped up and went beyond what a salmesman would normally do comfortable with my purchase. As in most transactions we had a coulpe of issues, Omar stepped up and went beyond what a salmesman would normally do to make sure I was happy, he was committed to my satisfaction! I would highly reccommend Westlie and Omar for their integrity and customer service! More