Westbury FIAT

Selling Cars for the Long Run I am 65 years old and have run a wholesale/retail business that has been in the family for 80 years. I know what it takes to keep customers coming bac I am 65 years old and have run a wholesale/retail business that has been in the family for 80 years. I know what it takes to keep customers coming back time and time again. Treat them fairly, don't rush them and don't talk to them like they're stupid. It's not just the sale you make today but the way customers feel about buying from you again and again. I came into your dealership to buy a little "grocery getter" with no thought of selling or trading my baby. (2009 Cadillac CTS-V 556HP) The atmosphere was relaxed, I picked out my car, was ready to write a check when I was asked if I wanted to trade my "V". I said no. Mike then asked do you want to sell it? I scoffed. What do you want to pay?, "I asked". Well after 7 years I was offered a deal I could not refuse. Go here last and see Colin or Mike or go to Westbury Jeep. Tommy was the closer there. I never had such a good time spending money. More

Cammy = customer service excellence From the greeting, test drive, and financing process Cammy provided the best possible customer service I ever received purchasing a car. She was infor From the greeting, test drive, and financing process Cammy provided the best possible customer service I ever received purchasing a car. She was informative, knew the product, and made me feel like I was part of the family. I will be back again and I would suggest anyone looking to buy a fiat to stop by and see her first! More

Nightmare Time with this dealership NIGHTMARE TIME with this dealership and the service department. I purchased a 2012 Fiat on 6/16/2016 that did nothing but stall from day one. The da NIGHTMARE TIME with this dealership and the service department. I purchased a 2012 Fiat on 6/16/2016 that did nothing but stall from day one. The day after I purchased I was stuck on the belt parkway when the car just stopped. I took it to service had it repaired while I waited and was told it was a thermostat it would be fine. On the 3rd of July it stalled again and 3 more times after that. I brought the car in after the holiday weekend, they had the car in service for 1 month. As soon as I got it back it stalled while driving again. This was August 5th No one would return my calls that day. I got the car restarted and drove straight to the dealership and asked to turn the car in. I was not angry at the dealer or service at the time because I knew they were trying. I picked out a brand new 2016 Fiat 500 Sport. The process of exchanging the car was complicated, I was running the numbers at home and they were not adding up. After speaking to Anthony in finance the next morning I was informed that I would be taking a 1,700.00 loss. he actually told me that they were loosing money on the deal and I had to do the same. I went ballistic. They wanted to charge me all the regular fees... they even charged me 10 dollars for the gas in the new car. In the end I took a loss of $176.00 but what was I to do .... I needed a car and I was stuck with a lemon. By 1PM on Saturday August 6th they had been emailed or faxed all of the paperwork needed for the transfer. I arrived at the the dealership at 2:15 with the old car as I pulled in the break pedal fell off the car. I was immediately told there was a backup in billing and I would have to wait. 2 hours went by I requested updates and was told a half hour every time. when the paperwork arrived the numbers were wrong. I had to wait again for the new paperwork. I had to hear complaints of how people needed to go home and no one seemed to give a fiddlers fart that I was in excruciating pain from my spinal disease. (which is the reason i purchased a new car for the heated seats) Finally everything was given to me and we drove off. at 5:45 AND GUESS WHAT MY HEATED SEATS DIDIN'T WORK! After I was made to take a financial loss for the 2012 Fiat ....they never offed me a dollar off the new car.... never offed me a service to feel better about this purchase .....I was never offered an upgrade of any kind just get out! Here is a brand new car with broken heated seats. I was so disgusted Service is closed on Sunday and I was so hot under the collar, I just ignored the problem Monday and went to work. Two days later I was sent a survey from them when I gave a bad review, customer relations called me and said please get the seats fixed. We are seeing what else can be done for you to make you feel better about your purchase... so I dropped off the car at service after trying to call and make an appointment for 2 days and getting no response back, they were annoyed that I just arrived and wanted to make me an appointment to bring the car back again. I informed them that I had been upgraded to customer relations so the very nice woman at service took pity on me and gave me a loner with heated seats. the loner was filthy and I had to take it to a car wash and have it cleaned it was filled with water bottles papers garbage from lunch and smelled like a garbage can. That was Friday 8/12/16 six days after my purchase of the new car ....as of today 8/17/2016 service has not yet looked at me car.... I was not given any type of priority to make me feel in any way that I was important to the Fiat family..... I just have been told they are getting to it but they are busy. The only bright spot in their whole experience is Stephon at service he does check in with me although his hands I feel are tied. Shame on me for wanting to drive my new car and enjoy it... Oh and to not pay more for it than anyone else would have. More

Great product and sales team The purchase on my Fiat 500X could not have gone smoother thanks to Fiat of Westbury. From the test drive to the trade-in all was handled in a low p The purchase on my Fiat 500X could not have gone smoother thanks to Fiat of Westbury. From the test drive to the trade-in all was handled in a low pressure, no games atmosphere. Debra is very knowlegable of all the things I needed to know to make my decision. Colin was very helpful with the logistics. I will be sure to send family and friends here. More

Espresso and Excellence This was the best experience ever. We emailed beforehand to make an appointment, and ask any questions we had. We went into the studio earlier in the This was the best experience ever. We emailed beforehand to make an appointment, and ask any questions we had. We went into the studio earlier in the week and met with Cammy. We couldn't stay long but we wanted to get a general idea of what the car looked like, if it was big enough, if we would fall in love... and we did. The Fiat 500x is beautiful. Later in the week we contacted the internet sales team a few times with some questions and only once did they connect me to the studio because it was a question that they couldn't answer. Cammy called me back to answer all my questions within seconds of ending my chat. We had a lease that was about to expire from Westbury Jeep. We love their service department and their location and hours have been invaluable to us. So once we found out that Westbury Fiat is a sister to our Westbury family, we were already sold! When you enter the studio-- you realize why it's not called a dealership... the atmosphere is extremely cozy and intimate. Not at all like the bright high ceilings and freezing temps at other places. They don't have an attendant at the front desk when you walk in. You walk in and are immediately greeted by the sales team. We sipped on espresso as we browsed their collection options. It was perfection. Cammy and Debra are a great team. You can see the passion for what they do and are more than accommodating- they go out of their way for the customer. Debra spent a Sunday afternoon with us-- she helped us find the right model for us (which was perhaps the biggest challenge of all. The following day she had gone out of her way to get us the car we wanted in a day's time. We managed to do a lot from over the phone and by email which was great! Mike Mineo was also a key player to getting the car we wanted at the price we needed without any hidden fees and we are more than grateful. We have been bragging about the sales team and the price of this Fiat for the past week and we already have some friends and family planning their visit to the studio this month. We are not new to the car buying process-- and we can say with most certainty that this was literally the easiest process EVER!! We pick up the car today at 5pm. Thank you Westbury Fiat for being so awesome. More

Good Experience Had a good experience. Debra was straightforward with pricing and there was no pressure or gimmicks. They had manual transmission cars in stock which Had a good experience. Debra was straightforward with pricing and there was no pressure or gimmicks. They had manual transmission cars in stock which was great. More

Extremely professional and easy to work with Loved my experience with this dealership. Just bought a new car for the first time with my husband and they were extremely accommodating and thorough. Loved my experience with this dealership. Just bought a new car for the first time with my husband and they were extremely accommodating and thorough. They were willing to work with us on price and were not pushy at all. More

Superb Service Advisor! Westbury Fiat Service has the BEST advisors & technicians. A HUGE thank you to Kelly Cooper, service advisor, she is a grade above all the others!! B Westbury Fiat Service has the BEST advisors & technicians. A HUGE thank you to Kelly Cooper, service advisor, she is a grade above all the others!! Bravo! More

Leasing my new fiat 500 at Fiat of Westbury After spending a month at Browns Fiat .... With two condescending men who could not find me a fiat 500 sport with a manual transmission..I was in tota After spending a month at Browns Fiat .... With two condescending men who could not find me a fiat 500 sport with a manual transmission..I was in total frustration.... I gave Fiat of Westbury a call.. I spoke with Cammy who was up front and honest...she told me that she could have me in the car I wanted in a week... So I went the next day to Westbury Fait... And what a pleasure it was .... Cammy and Deb worked together to find me the car I wanted....they actually called me and kept me in the loop while hunting for car....I was in my car in a week!! I highly recommend Fiat of Westbury , they should be very proud of there staff ... Who care about there coustomers, and do everything to make buying a car good experience... If your looking for a Fiat go to westbury!! More