Westbrook Honda

I purchased my first Honda, last year in August. I have been a Chevrolet fan for the majority of my life, but my father convinced me to give Honda a look. When I arrived I was greeted by Manu Serohi as I e been a Chevrolet fan for the majority of my life, but my father convinced me to give Honda a look. When I arrived I was greeted by Manu Serohi as I entered the building. Before we even spoke about cars, Manu was courteous enough to offer me a complementary coffee, which I took full advantage of. With coffee in hand, we then proceeded outside to take a look at some of the used Hondas. Being a college student, I didn't think that a new car was even an option for me. However, Manu discussed my budget with me and suggested that I consider leasing a 2010 Honda, with an option to purchase after the lease expired. He thoroughly explained to me the option, with my best interests in mind concerning payments, insurance, and practicality given the current economic situation. After Manu explained to me how Realtime 4WD worked, I decided that the CR-V was the best option for me(and it really paid off after the winter we had here in Connecticut in 2010!!!) When we sat down to talk numbers, Manu was very understanding of my situation and was constantly going back and forth with his manager attempting to get me the best price. I had previously owned a Malibu Maxx by Chevrolet and was initially quoted at a lower price than I expected to get for it. Again, Manu spoke with the used car manager and was again able to meet my needs in getting a bump up on the quote. We finally struck up and deal, and the car was made ready in the time that I was told, and in a quick and orderly fashion. The car was clean, and drove like a champ. Manu met everyone of my needs in the process and was very understanding of my situation.I would strongly reccommend to anyone looking to buy a Honda to drive down to Westbrook and ask for Manu specifically by name. More

I had two very different experiences at Westbrook Honda, see below. My 1st experience with Westbrook Honda was a very enjoyable experience. I went in talked to Larry about what I was looking for and wha see below. My 1st experience with Westbrook Honda was a very enjoyable experience. I went in talked to Larry about what I was looking for and what my price range was. He called me the very next day with a car. He was very professional, friendly and courteous. I also had a chance to speak with Chris in the finance department, he was also very understanding and helpfull. I would recommend both of these employees to anyone that would be looking for a new or used car. On the down side I had a not so good experience with your finance man Randy. I felt he was very pushy and did not give me the correct information. I beleive he out right lied to me. If it were not for Larry and Chris I would have taken my business to some other dealer. In the long run I am glad I stayed with Westbrook Honda. I love my car and your service people are also very good to work with. I thank all of them for helping me with my purchase. Thank you again: Jackie Borelli More

I bought my civic from Westbrook Honda in 2006 when I was living in CT. I have since moved to Providence. Last week the exhaust pipe on my car snapped and I took it into Metro Honda in Rhode Island because i living in CT. I have since moved to Providence. Last week the exhaust pipe on my car snapped and I took it into Metro Honda in Rhode Island because it was close. I ended up pulling my car out of service in Rhode Island because I didn't like the way that they were treating me, as well as the fact that they could not offer me a loaner for the weekend while they worked on my car. The service employees in Rhode Island seemed only to be interested in closing up for the day. I ended up driving the 90 miles to Westbrook because they told me that they could get my car in and give me a loaner until my car was finished being worked on. The customer service was excellent- Bryan Gustis, the service manager, was very helpful. The dealership drove my car out to Rhode Island for me in order to swap it with the loaner. Overall, it was a really good experience and I will definitely continue to bring my car to Westbrook, despite living out of state. It's worth the drive! More

This was our first Honda purchase and first time at Westbrook Honda. Everyone that we met that day was friendly and courteous. We worked with Manu Serohi, who spent alot of time taking us out for a tes Westbrook Honda. Everyone that we met that day was friendly and courteous. We worked with Manu Serohi, who spent alot of time taking us out for a test drive and explaining all of the different features of the car. He went over the manufacturer's and dealer's warranty. Showed us the service area and explained about bringing in the car and scheduling for service. Our car was ready when promised and again Manu went over all the different parts and features of the car before we left. I would definitely recommend Manu and Westbrook Honda to friends and family. More

Westbrook Honda is the best dealership around; they have a one of a kind sales team that doesn’t turnover week to week like all the other dealerships! They are all certified and factory trained. My name is a one of a kind sales team that doesn’t turnover week to week like all the other dealerships! They are all certified and factory trained. My name is Jerry Gil I am a firefighter and a Soldier in the US Army National Guard, me and my wife have purchased 4 cars from Manu, he is the most honest and sincere person I have ever met. I feel compelled to write about my experience because I stumbled on this web-site and all I have read is a bunch of crap from people who like to blame other people for there own problems. No one is loyal anymore they bounce from dealer to dealership playing games and bashing them every chance they get because they didn’t get there way. I think its pathetic that people play games like this and then go on Blogs or even reputable consumer resources like this vomit there nonsense and in the process rob people from there own experience. Westbrook Honda has a top-notch service department with courteous employees who are professional and knowledgeable. They have years of experience and don’t miss a beat when it comes to taking care of all of your needs. Two of the cars I purchased were used, yes used that means another person had them before me! The service department went through them with a fine toothcomb I didn’t have a single issue with either of them! Any time that I have brought my car in for service the refer to me by name they listen to everything I tell them and when I pick my car up after its completed every issue has been addressed. Westbrook Honda and more importantly Manu have been very good to me I wont buy a Honda anywhere else. I will be leaving for a deployment in 11 months and when I return I plan on buying my 5th Honda from him. At the end of the day all I really am trying to say is make your own decisions don’t listen to the garbage people post on here or anywhere else. Manu and the people at this dealership are real people and if you’re in the market for a good Honda or used car I recommend that you find out for you self! More

I recently purchased a used vehicle from westbrook honda, a Honda CR-V. The sales experience was difficult and almost didn't happen because of one sales person. I initially went to look at a used car after a Honda CR-V. The sales experience was difficult and almost didn't happen because of one sales person. I initially went to look at a used car after driving through the lot and saw a vehicle that match what we were looking for in a new car. Sales person, Larry Bagley, showed us the vehicle and took a test drive. Unfortunately that night we were limited for time and said we would be coming back. I called the next day to see if I could bring my car in to be evaluated as a trade-in and was told Larry was in but not available. When we arrived we were informed by another salesperson, Manu Serohi, that Larry was not in(we later found out it was his day off) and he would help us. We looked at the CR-V again as our car was being evaluated. When we came back in to talk "numbers" we were informed that our car was not worth much as a trade-in because of potential mechanical issues but that Manu was able to get them to bump up the price to make the offer tolerable. I tried to negotiate with them but was told because of the current situations with car parts coming from Japan that prices of used cars were going up and we were lucky that we were getting the sticker price because the car was soon to be going up in price. The most alarming statement from Mr. Serohi was in reference to dealer profit when he said "sometimes dealerships don't make much profit in sales but this is a time when they do" When I did make another offer on the CR-V which Mr. Serohi brought to the Salesmanager (might have been the GM) I could see Mr. Serohi say something to the manager and the manager start laughing. Now Mr. Serohi said it was a unrelated joke between the two of them but during a negotiation I don't feel it is very appropriate to joke around in front of potential customers. Never the less after much fruitless talking we left without a new car. Thankfully, for them, Larry called us back the following day and worked diligently and hard to get us some more for our trade and work on the price. Because of his hard work and commitment to his customers we bought a certified used car from Westbrook Honda. The CR-V is in excellent shape and after a few days of driving it, we are very happy about buying it. I would recommend working with Larry Bagley but I will be telling friends to steer clear of Mr. Serohi because I feel Mr. Serohi is in it for the dealership not his customers. More

We had a great experience at Westbrook Honda. They were very accomodating. It was a pleasure to deal with them. I had not expected to buy a car when we went there for a test drive. They worked with us so w very accomodating. It was a pleasure to deal with them. I had not expected to buy a car when we went there for a test drive. They worked with us so well that I had no problem making a deal with them that day. More

I want to upgrade my review. The tire pressure light went on when I got home with my new car. I took it back this morning and they found a nail/screw in the tire. They repaired it at no charge and returned a on when I got home with my new car. I took it back this morning and they found a nail/screw in the tire. They repaired it at no charge and returned a clean car to me in short order. The waiting area is pleasant and comfortable and the people pleasant to deal with. I was impressed. More

The salesmen and dealership were very friendly, made the process easy, and gave me a good deal. Had vehicles serviced at this dealership before and they were excellent and quick. Dealt with the salesman, process easy, and gave me a good deal. Had vehicles serviced at this dealership before and they were excellent and quick. Dealt with the salesman, Sammy Amer, before he has always been helpful, never pushy, friendly, and works with you for a good deal. More

I went to look at a used car on their lot Friday. I I went to look at a used car on their lot Friday. I insisted I take the car to my own personal mechanic over the weekend. They were hesitant but agr I went to look at a used car on their lot Friday. I insisted I take the car to my own personal mechanic over the weekend. They were hesitant but agreed I can bring the car back Monday when I have decided,BUT someone else was already interested in the same vehicle and has put a deposit down in case I don't take the car. I had put down $500 deposit to take the car off the lot already. I drove about 10 miles to my house and parked. There was smoke and an odor from the drivers side tire area. I brought the car back Sat at opening 9am. I explained to 3 different people the problem. They said they would look at it and call me later that day. At 3pm I had not heard and had left 2 messages for Manu already. I showed up at the dealership to ask in person what was going on. They said the front brake caliper was frozen but had been fixed. I can't believe they don't test drive these cars themselves before letting their customers take them. How UNSAFE is that!! They will say anything to get you to buy from them. I went on the free CarFax report to add commments on the vehicle I tested. Be Aware of their TRICKS! More