Westbrook Honda

I bought my civic from Westbrook Honda in 2006 when I was living in CT. I have since moved to Providence. Last week the exhaust pipe on my car snapped and I took it into Metro Honda in Rhode Island because i living in CT. I have since moved to Providence. Last week the exhaust pipe on my car snapped and I took it into Metro Honda in Rhode Island because it was close. I ended up pulling my car out of service in Rhode Island because I didn't like the way that they were treating me, as well as the fact that they could not offer me a loaner for the weekend while they worked on my car. The service employees in Rhode Island seemed only to be interested in closing up for the day. I ended up driving the 90 miles to Westbrook because they told me that they could get my car in and give me a loaner until my car was finished being worked on. The customer service was excellent- Bryan Gustis, the service manager, was very helpful. The dealership drove my car out to Rhode Island for me in order to swap it with the loaner. Overall, it was a really good experience and I will definitely continue to bring my car to Westbrook, despite living out of state. It's worth the drive! More

This was our first Honda purchase and first time at Westbrook Honda. Everyone that we met that day was friendly and courteous. We worked with Manu Serohi, who spent alot of time taking us out for a tes Westbrook Honda. Everyone that we met that day was friendly and courteous. We worked with Manu Serohi, who spent alot of time taking us out for a test drive and explaining all of the different features of the car. He went over the manufacturer's and dealer's warranty. Showed us the service area and explained about bringing in the car and scheduling for service. Our car was ready when promised and again Manu went over all the different parts and features of the car before we left. I would definitely recommend Manu and Westbrook Honda to friends and family. More

Westbrook Honda is the best dealership around; they have a one of a kind sales team that doesn’t turnover week to week like all the other dealerships! They are all certified and factory trained. My name is a one of a kind sales team that doesn’t turnover week to week like all the other dealerships! They are all certified and factory trained. My name is Jerry Gil I am a firefighter and a Soldier in the US Army National Guard, me and my wife have purchased 4 cars from Manu, he is the most honest and sincere person I have ever met. I feel compelled to write about my experience because I stumbled on this web-site and all I have read is a bunch of crap from people who like to blame other people for there own problems. No one is loyal anymore they bounce from dealer to dealership playing games and bashing them every chance they get because they didn’t get there way. I think its pathetic that people play games like this and then go on Blogs or even reputable consumer resources like this vomit there nonsense and in the process rob people from there own experience. Westbrook Honda has a top-notch service department with courteous employees who are professional and knowledgeable. They have years of experience and don’t miss a beat when it comes to taking care of all of your needs. Two of the cars I purchased were used, yes used that means another person had them before me! The service department went through them with a fine toothcomb I didn’t have a single issue with either of them! Any time that I have brought my car in for service the refer to me by name they listen to everything I tell them and when I pick my car up after its completed every issue has been addressed. Westbrook Honda and more importantly Manu have been very good to me I wont buy a Honda anywhere else. I will be leaving for a deployment in 11 months and when I return I plan on buying my 5th Honda from him. At the end of the day all I really am trying to say is make your own decisions don’t listen to the garbage people post on here or anywhere else. Manu and the people at this dealership are real people and if you’re in the market for a good Honda or used car I recommend that you find out for you self! More

I recently purchased a used vehicle from westbrook honda, a Honda CR-V. The sales experience was difficult and almost didn't happen because of one sales person. I initially went to look at a used car after a Honda CR-V. The sales experience was difficult and almost didn't happen because of one sales person. I initially went to look at a used car after driving through the lot and saw a vehicle that match what we were looking for in a new car. Sales person, Larry Bagley, showed us the vehicle and took a test drive. Unfortunately that night we were limited for time and said we would be coming back. I called the next day to see if I could bring my car in to be evaluated as a trade-in and was told Larry was in but not available. When we arrived we were informed by another salesperson, Manu Serohi, that Larry was not in(we later found out it was his day off) and he would help us. We looked at the CR-V again as our car was being evaluated. When we came back in to talk "numbers" we were informed that our car was not worth much as a trade-in because of potential mechanical issues but that Manu was able to get them to bump up the price to make the offer tolerable. I tried to negotiate with them but was told because of the current situations with car parts coming from Japan that prices of used cars were going up and we were lucky that we were getting the sticker price because the car was soon to be going up in price. The most alarming statement from Mr. Serohi was in reference to dealer profit when he said "sometimes dealerships don't make much profit in sales but this is a time when they do" When I did make another offer on the CR-V which Mr. Serohi brought to the Salesmanager (might have been the GM) I could see Mr. Serohi say something to the manager and the manager start laughing. Now Mr. Serohi said it was a unrelated joke between the two of them but during a negotiation I don't feel it is very appropriate to joke around in front of potential customers. Never the less after much fruitless talking we left without a new car. Thankfully, for them, Larry called us back the following day and worked diligently and hard to get us some more for our trade and work on the price. Because of his hard work and commitment to his customers we bought a certified used car from Westbrook Honda. The CR-V is in excellent shape and after a few days of driving it, we are very happy about buying it. I would recommend working with Larry Bagley but I will be telling friends to steer clear of Mr. Serohi because I feel Mr. Serohi is in it for the dealership not his customers. More

We had a great experience at Westbrook Honda. They were very accomodating. It was a pleasure to deal with them. I had not expected to buy a car when we went there for a test drive. They worked with us so w very accomodating. It was a pleasure to deal with them. I had not expected to buy a car when we went there for a test drive. They worked with us so well that I had no problem making a deal with them that day. More

I want to upgrade my review. The tire pressure light went on when I got home with my new car. I took it back this morning and they found a nail/screw in the tire. They repaired it at no charge and returned a on when I got home with my new car. I took it back this morning and they found a nail/screw in the tire. They repaired it at no charge and returned a clean car to me in short order. The waiting area is pleasant and comfortable and the people pleasant to deal with. I was impressed. More

The salesmen and dealership were very friendly, made the process easy, and gave me a good deal. Had vehicles serviced at this dealership before and they were excellent and quick. Dealt with the salesman, process easy, and gave me a good deal. Had vehicles serviced at this dealership before and they were excellent and quick. Dealt with the salesman, Sammy Amer, before he has always been helpful, never pushy, friendly, and works with you for a good deal. More

I went to look at a used car on their lot Friday. I I went to look at a used car on their lot Friday. I insisted I take the car to my own personal mechanic over the weekend. They were hesitant but agr I went to look at a used car on their lot Friday. I insisted I take the car to my own personal mechanic over the weekend. They were hesitant but agreed I can bring the car back Monday when I have decided,BUT someone else was already interested in the same vehicle and has put a deposit down in case I don't take the car. I had put down $500 deposit to take the car off the lot already. I drove about 10 miles to my house and parked. There was smoke and an odor from the drivers side tire area. I brought the car back Sat at opening 9am. I explained to 3 different people the problem. They said they would look at it and call me later that day. At 3pm I had not heard and had left 2 messages for Manu already. I showed up at the dealership to ask in person what was going on. They said the front brake caliper was frozen but had been fixed. I can't believe they don't test drive these cars themselves before letting their customers take them. How UNSAFE is that!! They will say anything to get you to buy from them. I went on the free CarFax report to add commments on the vehicle I tested. Be Aware of their TRICKS! More

Went to the dealer looking at a couple of vehicles advertised. We were told right away that one of them was just sold. The sales person (Randy) went to check on the other one. When he came back he s advertised. We were told right away that one of them was just sold. The sales person (Randy) went to check on the other one. When he came back he said it was sold also. He then asked what we were looking for. At that point, another person (sales manager perhaps?) called Randy to him and they talked between them and then Randy said wait here. After 10 minutes he had pulled a Ford Explorer up for us to look at. We told him we weren't thinking Ford, but my daughter (who was the one shopping for a car) said she would look at it. She ended up driving it and liked it. We came back in and talked about the vehicle, we had noticed that 3 of the tires looked like they needed replacement. Randy said they couldn't put new tires on it. This was a 4wd vehicle and 1 tire was different from the other 3. We said we wouldn't buy it without 4 matching tires. He spoke with the sales mgr and agree to put 3 new matching tires on it. We then said we wanted to think about it and were going to Denny's to eat and talk about it. Randy informed us that they would be open until 8pm. We said we would be back tonight. Denny's service was severly slow, but when my husband and daughter had walked back over there - they were locked up and heading for their cars. It was 7:30. I know this because I had looked at the clock and as I said they walked back over so I would have my car to drive my granson back over when he finished eating. They also told us they wouldn't be able to get financing on the vehicle because it was too old and the mileage was too high. Guess it wasn't meant to be and from the other reviews here - better that we didn't buy from here. I would NOT recommend this dealership. That baited us in, switched to another vehicle then refused to try to finance it AFTER trying to sell it to us. More

Because I was a serious buyer and I asked the sales rep not to waste my time and asked for the best price. She consulted with financial manager and came back to me with the exact sticker price of the car. not to waste my time and asked for the best price. She consulted with financial manager and came back to me with the exact sticker price of the car. As I got up and put on my coat she protested that "I didn't give her anything to work with". Apparently asking for the "best price" wasn't in her vernacular. As I was exiting the showroom the financial manager approached me and apologized stating that the rep was inexperienced. I said "but you are not and you gave her the directive" and the punch line here is he then said to me that he gave me the best price, but it was the "best price for the dealer". Semantics. I continued to walk out of that dealership. More