Westbrook Honda

Wife, who bought her new Honda CRV here awhile ago, called service twice to set up an appointment for recall service. She had to leave her name and number both times and never received a return call. called service twice to set up an appointment for recall service. She had to leave her name and number both times and never received a return call. More

Horrible experience here. I was in the market for a certified used or brand new CRV. The salesman did not even ask my parents or I if we wanted to test drive the car. He also I was in the market for a certified used or brand new CRV. The salesman did not even ask my parents or I if we wanted to test drive the car. He also gave false information about the CRV itself. Since I did not call him back the day before, the dealer looked at me and goes "Since you didn't call me back I deleted your number!" That put a bad taste in my mouth immediately. Do not waste your time going here, go to Cardinal Honda where you will receive more professionalism. More

Friendly service and the service attendants were attentive to my time schedule! They gave me a loaner vehicle while they repaired my car that day. attentive to my time schedule! They gave me a loaner vehicle while they repaired my car that day. More

Great place to purchase a car! ! I would go back there for another car, definitely! ! I would go back there for another car, definitely! More

One of the most unprofessional experiences I’ve had called at 11:00 am to set up a appointment to come but a 2022 Honda Accord spoke to the sales manager to talk about price told him I’m not going to p called at 11:00 am to set up a appointment to come but a 2022 Honda Accord spoke to the sales manager to talk about price told him I’m not going to pay over msrp for the car he assured me it would be at msrp so drive to the dealer got there at 1pm to drive and buy the car sales manager Dan Alford came out and asked if it was going to be a today deal before I even got to test drive the car we told him we didn’t know that it could well be he then said he wasn’t going to sell at a sticker and have a great day in a very arrogant way not a problem I won’t buy it we walked out and left save your money and go anywhere else but here More

The service was excellent. Mr. Hernandez is very professional and very polite he explained everything that was going on With my car and also let me know about concerns of my v Mr. Hernandez is very professional and very polite he explained everything that was going on With my car and also let me know about concerns of my vehicle. Which I appreciate because He's concerned about my safetyWell definitely go back. More

Everyone here was very helpful in getting me my new Honda CRV. Sammy spent as much time as I needed explaining all the technical functions of my car the day I picked it up. A great dealership, a great car! CRV. Sammy spent as much time as I needed explaining all the technical functions of my car the day I picked it up. A great dealership, a great car! More

Sales staff great…… service department and management … Don’t Care! Have been buying Honda's since 1983 most from Westbrook. In December brought in my 2021 CRV to Westbrook for it's first oil change, co Don’t Care! Have been buying Honda's since 1983 most from Westbrook. In December brought in my 2021 CRV to Westbrook for it's first oil change, completed. When I got home I double checked the oil, noticed the level was more than 1 inch above the full mark. I contacted service left a message for the service manager about issue and waited .... And waited for a response. Gave up waiting. Rather than driving back and wasting ~ 3 hours total round trip going back to dealership I decided to drain the extra oil out myself. Two hours later I had siphoned over 1 quart of oil to get to the top full mark! Still No call back. That night I received a service survey email. I took pictures of the bottles of excess oil and emalied a detailed letter to Westbrook. About 2 days later, I received a call from the service manager apologizing. No explanation of how it could happen. He told me that he had a meeting with all of his technicians and assured me it would never happen again. He offered 2 free oil changes for my inconvenience. Later I found out the the CRV with a different engine has a oil capacity ~ 1 quart greater than my engine, coincidence)? I accepted his apology and moved on. Last week I brought in my Accord for a oil change. (BTW the price has gone from 20 bucks to 50 bucks since December, talk about Covid inflation)? I spefically asked the advisor to make sure that the oil was not overfilled and that the technician wipe off any old oil drips on the vehicle crossmembers. One hour later the vehicle was ready. Before I paid I asked my advisor if the technician double checked the oil level and he said it's all set. When I got home and checked the oil level it was about 5/8 inch above the max fill mark. Once again I spent about a hour and siphoned out ~ 20 + ounces of excess oil above the max fill mark. Did he forget to change the filter …. Or leave that much old oil in the crankcase … or did the oil dispenser over pour oil? What are the odds that my 2 oil changes are the only 2 vehicles that were overfilled ? How can I trust them? Since 1983 I purchased 8 new Honda been checking and changing oil in the same bay of my garage never a issue before! If you can't trust them to do a simple task like change the oil and filter, how can you trust them to do something complicated like a cooling system or tranny fluid change or god forbid a timing belt change!!! I spent 55 bucks, wasted almost 3 hours and another 9 bucks on gas for a job that any 15 year old could complete without incident. In the almost 40 years of purchasing Hondas these last 2 service issues have left me with a bad taste for them. When I bring my vehicles in for service I have to feel comfortable that the work is being done correctly by competent mechanics! Buying a new car and spending $35k plus is more than the up front cost … service is part of the formula, now more than ever, service/maintenance is critical to the overall Cost to the “deal”! Been several weeks, I’ve written emails, responded to surveys from the dealership to discuss my service issue …. No follow up! In their follow up phone call and emails they talk about how important customer satisfaction is … but I guess mine doesn’t matter. Guess they decided my satisfaction is not worth their effort! More

Westbrook Honda made the purchase of our Ridgeline an easy and stress-free process, during a difficult market. easy and stress-free process, during a difficult market. More

I just signed a third lease on a 2022 Civic at Westbrook. Everything about the process was great. Throughout my 6 years of coming to Westbrook, Westbrook has always been great to deal with in both sales and Everything about the process was great. Throughout my 6 years of coming to Westbrook, Westbrook has always been great to deal with in both sales and service. To me, Westbrook Honda represents the Gold Standard in auto dealerships! More