Westbrook Honda

Larry Bagley made our search for a "new" car almost "painless"! He seemed to really care about our needs and went out of his way to familiarize us with all the features of the car we were intere almost "painless"! He seemed to really care about our needs and went out of his way to familiarize us with all the features of the car we were interested in. His knowledge of cars, in general, his efficiency and his winning personality made for a pleasant experience. Leigh and Phil Wetmore PS Even after "the deal", he was most helpful...I had locked myself out of the car, and he just happened to drive by, saw me in distress, and helped me get back into my vehicle. Thank you, Larry! More

Bought a brand new honda civic 2012, sammy did excellent job describe saftey & performance , it was easy & smoth transaction make me feel comfortable to buy form westbrook honda . job describe saftey & performance , it was easy & smoth transaction make me feel comfortable to buy form westbrook honda . More

I've bought 3 Honda's here... went back for another btw since I already had one car with Honda they had to do some work on getting it approved.. fine not a problem.. in the meanttime they told me since u b since I already had one car with Honda they had to do some work on getting it approved.. fine not a problem.. in the meanttime they told me since u bought a few cars there already that they were gonna give me an amazing deal no one could touch... so they give mw a price and it seemed fair.. but was it... had to go home and wait a few days for the credit..during those next 24 hours I played around d a lot on the Honda site at one point hitting the finance calculator.. put my deposit amount in and my lease terms and guess what happened.... I got the same price I was quoted for being such a great loyal customer... wait I lead... my quote was .98 cents more cause they rounded up to the nearest $$ then I said xxx and checked my trade in value... holy crap my car is worth about $4500 more than I was quoted..DO NOT GO HERE.. I WILL NEVER EVER GO NEAR HERE AGAIN... I sold my car on craigslist in 12 minutes for 3000 more... I delivered it 20 min later... I've gotten about 50 calls for it in 2 ddays.. I got the same car with a lower deposit for $102 less a month at executive.. Westbrook Honda... grediest dealership in CT.. UVE BEEN WARNED... More

On 8/20/12 I went to westbrook Honda to look at the CRV. I Met with Manu Serohi who was very helpful and knowledgeable. I test drove the vehicle and found it to be everyhthing I had hoped for with the assis I Met with Manu Serohi who was very helpful and knowledgeable. I test drove the vehicle and found it to be everyhthing I had hoped for with the assistance of Manu and many of you well-choreographed organization I made arrangments to purchase the CRV. Manu made this whole process a good one of me Avis Simmons More

I am very happy with my experience at Westbrook Honda! Luke was a very professional, courteous, knowledgeable salesman. He thoroughly explained the features of the Accord as part of my test drive, which h Luke was a very professional, courteous, knowledgeable salesman. He thoroughly explained the features of the Accord as part of my test drive, which helped me to get the most out of demo. I loved the car; Luke worked with me to arrive at a fair price and Randy got me great financing. Luke and Randy exceeded my expectations. I don't buy cars often but this was the best car buying experience I've had. Thank you! More

Salesman Manu,very professional and friendly. Very happy buying 2012 CRV with this salesman. Highly recommend this dealership. Financial and service people are top notch. buying 2012 CRV with this salesman. Highly recommend this dealership. Financial and service people are top notch. More

Do not go to this dealership if you have any choice whatsoever, and especially avoid Manu Serohi. They violated the agreement we reached for turning in my wife's old leased car in exchange for a n whatsoever, and especially avoid Manu Serohi. They violated the agreement we reached for turning in my wife's old leased car in exchange for a new one, which resulted in a negative report on her credit and forcing her to pay $460 out of pocket, money she really didn't have. Essentially, as part of the new lease package they agreed to forgive a few hundred miles over the lease limit and some light acorn damage / spoiler damage to the car. They showed us an appraisal for the damage to the car and said that as part of a new lease package they would cover that damage (literally picture a sales guy crumpling up a piece of paper and throwing it in the trash with a dramatic flourish). This was actually the sole reason we leased another Honda. We had been looking at another car that we liked significantly more, but having to pay out the extra mileage and for the damage to the old leased car made re-leasing with Honda a much better financial decision, so that's what we ended up doing. And, of course, because they were supposedly taking a hit by covering that damage, they refused to budge on the actual leasing price. Fast-forward to a month later, when my wife is getting late payment calls from Honda financial. Confused, she tried calling Manu at Westbrook Honda, who proved nearly impossible to reach. Over the course of trying to deal with all this, she called probably a dozen times and left multiple voicemails, which were ignored. She eventually had to go in to the dealership (which was about ~30 minutes away, why she hadn't gone in earlier), at which point the dealership and Manu refused to honor the agreement. And, such experts they are at customer relationships that they chose to tell her at that moment that she owed her state vehicle taxes for the year, which was another $300, making the check she had to write that day $760. Don't go to this dealership, and, in general, if you make this kind of arrangement make sure you get it in writing! More

By far the BEST customer service from any car salesman that I have ever experienced! Manu Serohi is the individual that you would like to deal with at Westbrook Honda. He is HONEST, TRUSTWORTHY, and RES that I have ever experienced! Manu Serohi is the individual that you would like to deal with at Westbrook Honda. He is HONEST, TRUSTWORTHY, and RESPECTFUL! More