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Westbrook Honda
Westbrook, CT
243 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 243 reviews
August 05, 2013
My husband and I had no intention of buying a car that day. We were just browsing and had just begun our search. The Sales staff were VERY attentive to our needs and suggested several viable options. S day. We were just browsing and had just begun our search. The Sales staff were VERY attentive to our needs and suggested several viable options. Sammy was extremely knowledgeable and did a great job of explaining the workings of the car we selected. We were at Westbrook Honda for several hours but the time did not seem to drag. Sammy was very personable and made us feel that we were important. More
by edgl20t
Employees Worked With
Sammy Amer
July 12, 2013
I came to Westbrook Honda both to get my car repaired due to another dealer's negligence and to look at the new 2013 Accords they had in stock. The entire experience was great! John in the service department to another dealer's negligence and to look at the new 2013 Accords they had in stock. The entire experience was great! John in the service department did an excellent job, and thanks to them, my car was completely fixed. I did not need to return to the dealership for them to fix something they missed, and the car is driving great. While waiting for my service to finish, I had arguably, the best test drive, I've had thus far in my "looking for a new car" search. I've visited several other dealerships (Hyundai, VW, Lexus, and Ford) but Patrick Sullivan at Westbrook Honda was by far, the best sales consultant yet. Even though it appeared that I had done my homework researching the new 2013 Accord, he still was thorough in explaining the different features, exterior and interior, and was pretty in depth about the safety features in the new 2013, and how impressive its crash ratings were. It was nice, because it was a salesman who wasn't just dismissing this as something I read on their website. I want a salesman to try and sell it to me, tell me why its so great, tell me why I should consider it--- and Patrick did that, but not in an overbearing way. The test drive was great, and it was leisurely, it wasn't a quick 5 min thing. Overall Patrick was very kind, very informative, and made it a great experience at Westbrook Honda. Based on how good their service department is (first in New England), and how convenient they make it for customers in regards to getting parts quickly, and the availability of different loaner cars, I will definitely buy my next Honda here. More
by JeffreyStiller
Employees Worked With
Patrick Sullivan
July 09, 2013
Our experience with Sammy was delightful. We will recommend Westbrook Honda to family and friends I'd any decide they are in the market for anew car. recommend Westbrook Honda to family and friends I'd any decide they are in the market for anew car. More
by Davidprusso
Employees Worked With
Sammy Amer
June 18, 2013
I was satasfied with the Salesman and the Dealership in providing the product that I was interested in. The Salesman answered all my questions and provided all the information I needed in a professional m providing the product that I was interested in. The Salesman answered all my questions and provided all the information I needed in a professional manner. It is more important that the product that I purchased lives up to it's reputation. More
by rwardell
Employees Worked With
Sammy Amer
June 07, 2013
Don shepard was by far the best sales consultant that i have ever dealt with he applied absolutely no pressure to purchase just showed me the cars i was interested in and gave me a price. I was happy with have ever dealt with he applied absolutely no pressure to purchase just showed me the cars i was interested in and gave me a price. I was happy with the offer so i purchased a honda pilot from him and the westbrook honda staff. wayne kobe More
by waynekobe
Employees Worked With
Don shepard
May 28, 2013
Good experience purchasing a vehicle. The staff was courteous and really helpful creating a near stress free car buying experience. Both Henry and Brian from the financing department provided outstand courteous and really helpful creating a near stress free car buying experience. Both Henry and Brian from the financing department provided outstanding customer service. More
by jgon826
Employees Worked With
Henry Stirbl
May 15, 2013
My wife and I live in Westbrook but have bought our Honda's from other dealerships around the state as in the past we have not had very good experience at Westbrook Honda. It has been over 4 years sinc Honda's from other dealerships around the state as in the past we have not had very good experience at Westbrook Honda. It has been over 4 years since we returned to Westbrook Honda and this time the whole experience was different. Beginning to end the professionalism was apparent. Sammy Amer was fantastic to work with--he explained everything in detail and made my wife and I feel very comfortable and confident throughout the process. I will recommend my friends and colleagues to purchase their next car from Westbrook Honda. Thank you and we will be back. I am 54 years old and have been buying new cars throughout my life and I have never met a better salesman/associate than Sammy!!! Great work Honda Westbrook. Tom and Diana Burns More
by burnsieland3
Employees Worked With
Sammy Amer
May 07, 2013
We walked into Westbrook Honda having done all of our homework: knowing what we wanted to buy, how much we wanted to pay, and what we needed to get for our trade-in. Sammy worked with us right from the o homework: knowing what we wanted to buy, how much we wanted to pay, and what we needed to get for our trade-in. Sammy worked with us right from the outset of the process. He is knowledgeable, honest, and straightforward---exactly what any customer would hope to have from their car salesperson. Too often during this process, we walked into a dealership, gave them the information about what we needed, told "okay," and then were bait-and-switched or given the run-around. This was not AT ALL the case with Westbrook Honda, and especially with Sammy. I echo what other reviewers have said about him: he is a consummate professional. He worked hard to earn our business by getting us the best trade-in value for our car, and respected the lower price incentives we brought to the table (military discount, honda incentives, etc.). He did not over-call or pester us, and we never felt pressured or uncomfortable. We cannot thank Sammy enough for his hard work, personality, education about our new 2013 Civic EX-L, and dedication to a satisfying and comfortable car buying experience. We wholeheartedly recommend him and will absolutely ask for him by name next time we are in the market for a Honda. Thank you Sammy! Randy helped us sign our lives away. Our afternoon with him was also a clear, easy, fast experience with no hidden prices, fees, or any funny business. He did his job perfectly by informing us of the extended coverages we could purchase and finance along with our new car. Thank you to Randy, to Westbrook Honda, and especially to Sammy. We wish you a happy and productive spring/summer and will be seeing you again. Best, Joel and Abby Proud new owners of a 2013 Honda Civic. More
by JoelandAbby
Employees Worked With
Sammy Amer
May 03, 2013
Sean was one of the best salespersons my husband and I have worked with. He attentively listened to our needs and wants in a car. Sean is an extremely knowledgeable young man that takes great pride in hi have worked with. He attentively listened to our needs and wants in a car. Sean is an extremely knowledgeable young man that takes great pride in his job. He diligently went over the inside workings and outside of the car with us. Sean is a very like able person that will quickly become an asset to any employer. On another note which doesn't have to do with Sean, I cannot say the experience was perfect due to the fact that we waited 4 hours to complete the transaction and left for an hour for dinner on top of that. There was only one person processing the sales. But, I do have to say that the car was all set and ready to go when we picked it up and we really like the car a lot. More
by kdefran
Employees Worked With
Sean Bowen
April 27, 2013
I recently upgraded my leased 2011 Honda CRV, to a 2013 model. I dealt with Manu Serohi and couldn't have been more pleased! I have already recommended two people to deal with Manu! I had a wonderful expe model. I dealt with Manu Serohi and couldn't have been more pleased! I have already recommended two people to deal with Manu! I had a wonderful experience. More
by mariericcicollection
