Westbrook Honda

Great buying experience with Henry Stirbl and Westbrook Hond I am an attorney who frequently represents consumers who have been taken advantage of by car dealers so I am familiar with the difference between a go I am an attorney who frequently represents consumers who have been taken advantage of by car dealers so I am familiar with the difference between a good car dealership / salesperson and a bad one. Based upon my recent experience purchasing a used Volvo S80 from Westbrook Honda and Henry Stirbl, I can highly recommend both the car dealership and Henry in particular. I was treated honestly and fairly by a knowledgeable, helpful staff. The car buying process, which many of us dread (and for good reason) was enjoyable. I love my new (used) car and Westbrook Honda gave me a great deal. More

I recently brought my 2006 civic in for service. John in service was extremely knowledgable, friendly and honest! Something you don't find much in dealerships. I highly recommend dealing with John for all y service was extremely knowledgable, friendly and honest! Something you don't find much in dealerships. I highly recommend dealing with John for all your service needs if you want an excellent experience! More

Three years ago I was trying to decide how to replace my Three years ago I was trying to decide how to replace my 14 year old Civic. Sammy Amer pleasantly greeted me at the door, asking if he could be of a Three years ago I was trying to decide how to replace my 14 year old Civic. Sammy Amer pleasantly greeted me at the door, asking if he could be of assistance. I said I was "just looking today" and he said "Ok. Let me know if you have questions". No pushiness. I felt immediately comfortable with his respectful and professional manner. When it came time for my questions, Sammy proved to be very knowledgeable about all the features of the car which I was considering. It was clear he'd listened carefully to the features I was most looking for, and intuitively guessed at some I hadn't even thought about. He explained about all the new safety features. I leased that car and have been very satisfied with it for the 3 years. Naturally I returned to Westbrook Honda first this week to begin to make my decision about what to drive next. Don Shepard was very patient in explaining the in and outs of all my options, but deferred to Sammy when he learned that I wished to speak with him again. I did lease a new Civic today. I confessed to being intimidated by all the new technology. Sammy showed me how to do everything step by step so I felt at home in this new vehicle before I drove it off the lot. Everyone at this dealership is friendly and eager to assist. I highly recommend this dealership! And do ask for Sammy! More

I went to Westbrook Honda to purchased my first car. I chose a Honda Civic because of its stability and dependability. As it was my first car, to say I was nervous was an understatement! From the moment I chose a Honda Civic because of its stability and dependability. As it was my first car, to say I was nervous was an understatement! From the moment I walked into the Westbrook store, I did not feel like I was in a car dealership. There was no pressure at all and the entire staff was so friendly and approachable. Sammy helped me find the perfect car for me and was incredibly thorough in showing me how it works and what is required for upkeep to make the car last in great condition. The financing was so accommodating to my situation (I am a student) and we found a payment plan that works well for me. I would recommend Westbrook Honda to anyone. Friendly service as well as a great knowledge of their inventory and what will work best for each individual customer- can't say enough about them! More

After making repeated visits for multiple electrical problems at Honda of Westbrook there is no resolution in sight. I purchased my truck through Honda of Watertown which is owned by Lorensen(same owner problems at Honda of Westbrook there is no resolution in sight. I purchased my truck through Honda of Watertown which is owned by Lorensen(same ownership). My 2011 Ridgeline RTL continues to have electrical issues that the dealership cannot fix. There are at least three separate issues that I had to go back up to 4 times each for. Currently they have my truck as my warranty is about to expire. As a parent with 2 children with special needs I found it difficult to repeatedly leave my kids with family for each attempt to resolve on going problems. I have made more than 10 visits in over 2 years beside oil changes. A car with repeated electrical problems does not fix itself and they can't fix it. I will be using an attorney to seek satisfaction. There answer is to focus on the current problem. The problems are all electrical in nature except for the AC that broke after 4000 miles. My feeling is Honda North America or the dealership should authorize an extended warranty as these problems will persist. This is my second Ridgeline, a pure Lemon with no recourse. I asked to be CC'd in emails to the district service rep and Honda of Westbrook stated that wasn't their policy and declined. They also added they had nothing to hide. In good faith I can't sell this car to anyone knowing it's issues. I'd like to know how they are going to resolve the situation. To date I have no answer. Buyer Beware if you get a LEMON they won't help you. I will be seeking the Lemon law as most issues occurred before 2 years/ 24,00 miles. They will be hearing from my lawyer. More

Excellent saleman. Located the car I want in short order. Friendly guy. Honest sales process. Very thorough and the car was read for pickup as promised. order. Friendly guy. Honest sales process. Very thorough and the car was read for pickup as promised. More

I purchased a "Model '13 Civic" last April 2013. To be fair I snugged a good deal from $27k went to $22k. The problem came in w/ the "Remote Starter" issue. I made it clear that I want it inc 2013. To be fair I snugged a good deal from $27k went to $22k. The problem came in w/ the "Remote Starter" issue. I made it clear that I want it included in the deal (surprised they agreed to my terms). I was so happy and felt so smart/savvy buyer since I got the huge discount w/ the remote starter (since they said it costs about $800)! Well,what they installed in the Civic was not a "Honda" brand , it was "Prestige" brand! So then,I started calling them & demanded them to replace it w/ a "Honda" brand, surprisingly they all including Sales Rep to Mngr,GM coming back at me, saying I didn't reiterate that I wanted the"HONDA" brand. Wow, what a statement! I went to "HONDA" not in AUTOZONE, I assumed since Im in"Honda Dealership" that's the only brand they have! Besides,per manufacture disclosure,once you installed other than Honda brand" in the car the manufacture warranty will be canceled. My complaints,did not get me nowhere,Sales Agent were mad at me because of giving him a negative review (he's been helpful though). He claimed of not having knowledge at all on the remote starter issue, plus, he reiterates that "I got a bargain price". Their GM keeps saying on the phone "Did you say that you wanted "HONDA" brand on the negotiation" What a total Joke. Point is, I offered them a price I want to pay w/ the remote starter,if they were'nt happy at that price, they shouldn't had agreed to my terms) Its not a valid reasoning of pointing out over and over again "You got a good deal, dealer barely made any profit from your purchase etc. By the way, they have installed Prestige brand,when I looked it up the internet it was only $49.99 I pointed it out to the manager,he said but the labor is $300+,still it fell short to the $800 they pointed out on me on negotiation. I felt Betrayed,Fooled and Scammed. I went to Honda Courtney MIlford & Honda Ryan Curtiss Shelton; just to ask if they offer any other remote starter other than "HONDA" To my surprise, they only strictly sell "HONDA" brand on their dealership. I Truly hope no one else will experience what I went through with this. When you purchase there, inch by inch,metric by metric,you have to be precise. Their Showroom is Fancy,but don't be fooled! By the way I purchased a Honda Pilot on Aug at Honda Curtiss Ryan at Shelton, I got remote starter "HONDA" brand, w/c I don't have to exhaust myself of pointing it out. More

I have now bought or leased two cars from Sammy and Honda, and have been very satisfied with the service and deals I got. I strongly recommend them to anyone who wants a dependable and affordable car. Honda, and have been very satisfied with the service and deals I got. I strongly recommend them to anyone who wants a dependable and affordable car. More

I bought a new car with Sammy, this is teh 3rd time I have bought a car with this dealer, we have had Hondas for over 10 years, Sammy is great, i reccomend him highly, definitely the best salesperson aro have bought a car with this dealer, we have had Hondas for over 10 years, Sammy is great, i reccomend him highly, definitely the best salesperson around. More