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Westbrook Honda

Westbrook, CT

4.4
243 Reviews

1 Flat Rock Place

Westbrook, CT

06498

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Showing 243 reviews

June 15, 2016

quoted $7K for list of suspension parts did NOT need I went into Westbrook Honda for a diagnostic for a thumping sound in the front left. I was thinking it was a CV joint or something like that. Paid the More

by michaels1776
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry Utterback, John Berkery
Jun 16, 2016 -

Westbrook Honda responded

Thank you for alerting us of this issue.I am concerned by your review and would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Glenn Clark, gclark@westbrookhonda.com

April 08, 2016

Went in for an oil change was refused service 10 people died due to airbag failure I was refused service /airbag order repair schedule unless I signed dealerships waiver I did not refuse to sign I More

by Honda customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service supervisor
August 25, 2015

SALES My salesman Sean Bowen went above and beyond to get me the car i was looking for. I told him what i wanted and he located the car that day. This is th More

by don baseball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Bowen
Oct 15, 2015 -

Westbrook Honda responded

Your kind words mean lot to us. We appreciate your feedback and are happy to hear that Sean was able to meet your needs. At Westbrook Honda, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Stephen Luft, GM, sluft@westbrookhonda.com

April 04, 2015

Buying a car I purchased a 2011 Honda CR-V In February. He is a very nice man. He did an excellent job working with me to get the financing I needed. The car is More

by Judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Amer, Sammy Amer
Oct 15, 2015 -

Westbrook Honda responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Stephen Luft, GM, sluft@westbrookhonda.com

February 28, 2015

Airbag Service We came in to have our airbags and windshield motor changed as part of Honda's recall program and were happy with our service. We are also in the proc More

by kconn79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Parks, Jason Hastey, Leo Gallego
Mar 25, 2015 -

Westbrook Honda responded

Thank you so much for your terrific review about our dealership! We appreciate Leo, Chuck and Jason as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. We look forward to serving you again in the future! Best regards, Glenn Clark, gclark@westbrookhonda.com

February 25, 2015

We love our CRV Great experience. Sammy is the best salesman. He's helpful, honest, and totally reliable. This is a great dealership with great people. We'll definite More

by adman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Amer
Oct 15, 2015 -

Westbrook Honda responded

Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Stephen Luft, GM, sluft@westbrookhonda.com

February 19, 2015

Love feast! We were turning in our lease and came on Sunday when the place was closed. Pat from service was there and offered to answer any questions. Liked him s More

by Metromike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat from service, & Manager Mike!!, Sammy Amer
Oct 15, 2015 -

Westbrook Honda responded

We love hearing about customers that have a terrific experience at Westbrook Honda. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Stephen Luft, GM, sluft@westbrookhonda.com

February 19, 2015

Westbrook Honda After walking away from 2 accidents (where both of my poor Honds were totaled!) I knew I had to get another Honda! This was my 4th purchas of a Honda More

by Wendy G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Stirbl
Oct 15, 2015 -

Westbrook Honda responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Stephen Luft, GM, sluft@westbrookhonda.com

February 17, 2015

scheduled maintenance Glen goes above and beyond to make my service experience stress free, he is the reason why I go to Westbrook Honda for my serive needs More

by Paul l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen O'conner
Mar 25, 2015 -

Westbrook Honda responded

Thank you so much for your terrific review about our dealership! We appreciate Glen as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. We look forward to serving you again in the future! Best regards, Glenn Clark, gclark@westbrookhonda.com

February 16, 2015

An Outstanding Team I walked in Thursday morning to buy a new car to replace one that was recently totaled in an accident. I knew I would probably have to wait at least a More

by PhilG61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Amer
Oct 15, 2015 -

Westbrook Honda responded

Congratulations on your new vehicle! Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Stephen Luft, GM, sluft@westbrookhonda.com

Oct 15, 2015 -

Westbrook Honda responded

Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Stephen Luft, GM, sluft@westbrookhonda.com

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