Westbrook Honda
Westbrook, CT
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quoted $7K for list of suspension parts did NOT need I went into Westbrook Honda for a diagnostic for a thumping sound in the front left. I was thinking it was a CV joint or something like that. Paid the I went into Westbrook Honda for a diagnostic for a thumping sound in the front left. I was thinking it was a CV joint or something like that. Paid them $120 for a diagnostic and they wanted $7,000 and gave me a list a mile long of tons of suspension parts. Ball joints, tie rods, axles the list just went on forever. The price INSANE. I decided to go to a mechanic a friend recommended instead as being a rare honest mechanic. He looked it over thoroughly and could find NOTHING wrong with the suspension at all (said everything was tight and fine, nothing lose, not even one thing). but instead said I blew a tire band on the front left tire and that was the cause of the noise. We replaced all 4 tires (it kinda needed it) for $400 and its 100 % fixed. So I cannot really recommend this dealership cause of the really high price and the total bad diagnosis. It just seems they wanted to rip me off for a lot of money. Totally did not expect this at all. More
Went in for an oil change was refused service 10 people died due to airbag failure I was refused service /airbag order repair schedule unless I signed dealerships waiver I did not refuse to sign I 10 people died due to airbag failure I was refused service /airbag order repair schedule unless I signed dealerships waiver I did not refuse to sign I ? An was sent away no oil change looking for another dealer to do airbag repair an oil change all because I wanted to read the waiver first before signing bad business Westbrook Honda More
SALES My salesman Sean Bowen went above and beyond to get me the car i was looking for. I told him what i wanted and he located the car that day. This is th My salesman Sean Bowen went above and beyond to get me the car i was looking for. I told him what i wanted and he located the car that day. This is the 2nd car i bought from him and will tell everyone i know. Also the whole sales management team was awsome. If you are looking for a no nonsense salesman Sean is the guy. More
Buying a car I purchased a 2011 Honda CR-V In February. He is a very nice man. He did an excellent job working with me to get the financing I needed. The car is I purchased a 2011 Honda CR-V In February. He is a very nice man. He did an excellent job working with me to get the financing I needed. The car is very nice. Sam was the sales man. More
Airbag Service We came in to have our airbags and windshield motor changed as part of Honda's recall program and were happy with our service. We are also in the proc We came in to have our airbags and windshield motor changed as part of Honda's recall program and were happy with our service. We are also in the process of shopping for a truck and were greeted by Leo and Chuck as we came in the door. Both were very friendly. They are in the process of helping us find a truck and we can't wait to become the owners of a truck through Honda!! Jason from the service department was very helpful, honest, and made sure that we understood all that was being done to our car. He offered us the option of a loaner if we needed to go anywhere. We will use the service department in the future! More
We love our CRV Great experience. Sammy is the best salesman. He's helpful, honest, and totally reliable. This is a great dealership with great people. We'll definite Great experience. Sammy is the best salesman. He's helpful, honest, and totally reliable. This is a great dealership with great people. We'll definitely be coming back for more. More
Love feast! We were turning in our lease and came on Sunday when the place was closed. Pat from service was there and offered to answer any questions. Liked him s We were turning in our lease and came on Sunday when the place was closed. Pat from service was there and offered to answer any questions. Liked him so came back, Sammi was wonderful and liked that one of the options he offered was that we just buy out our Crosstour since we were over mileage. Wifey wanted a new car so happy wife happy life thanks to Mike finance manager we bought the accord hybrid. Vanessa the yoga sweetheart sealed the deal with her fabulous people skills. Best experience ever buying a car and because of my wife and 2 daughters I've had to many experiences to mention, while I keep driving my 2002 Tundra. Hahaha Thanks for asking. More
Westbrook Honda After walking away from 2 accidents (where both of my poor Honds were totaled!) I knew I had to get another Honda! This was my 4th purchas of a Honda After walking away from 2 accidents (where both of my poor Honds were totaled!) I knew I had to get another Honda! This was my 4th purchas of a Honda (this time a CRV)....and all 4 bought at Westbrook Honda. I have nothing but great praises about everyone there. All very kind & curtious! (I even got to enjoy some of their Sat pizza!) Great experience... More
scheduled maintenance Glen goes above and beyond to make my service experience stress free, he is the reason why I go to Westbrook Honda for my serive needs Glen goes above and beyond to make my service experience stress free, he is the reason why I go to Westbrook Honda for my serive needs More
An Outstanding Team I walked in Thursday morning to buy a new car to replace one that was recently totaled in an accident. I knew I would probably have to wait at least a I walked in Thursday morning to buy a new car to replace one that was recently totaled in an accident. I knew I would probably have to wait at least a few days to take delivery. I was offered a loaner to use during the wait. Shortly after returning home, I received a call from Sammy; the car would be ready at 5:00 PM that same day! To Sammy, and Vanessa, who guided me through the mountain of paperwork, and to the entire outstanding Westbrook Honda team, thank you for making me feel like one of your family. More