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Westbrook Honda
Westbrook, CT
245 Reviews
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Showing 245 reviews
November 13, 2017
Excellent Service Department We bought a used low mileage 2017 CRV from Westbrook Honda. We took it home and discovered 2 pre-existing conditions. Glenn and Mark in the service We bought a used low mileage 2017 CRV from Westbrook Honda. We took it home and discovered 2 pre-existing conditions. Glenn and Mark in the service department were great. They listened and had the repairs done promptly and professionally. We were very happy with the service and how we were treated. We love our Honda's and will continue to have them serviced at Westbrook. More
by Jack N.
Employees Worked With
Glenn, Mark
October 03, 2017
Loose ends never tied, and RUDE STAFF Got treated like garbage. The woman in Finance (Vanessa) was SO EXTREMELY RUDE. Waited for 6 hours for paperwork to be done when I went in on the init Got treated like garbage. The woman in Finance (Vanessa) was SO EXTREMELY RUDE. Waited for 6 hours for paperwork to be done when I went in on the initial buy day. When i went back to get my plates, i had to wait 2.5 hours, because only 1 person had access to the vault where they kept their plates. ONE PERSON IN THE ENTIRE DEALERSHIP. This one person would be Vanessa. When I walked in, they told me that Vanessa was "on a delivery"....Obviously, me not being a car sales person thought she was off property - literally making a delivery of some kind. Stranger things happen i'm sure. No. This phrase meant that she was sitting in her office the entire time we were there with new prospective customers. It wasn't until after hour 1, when I asked someone when she would be back. This is the point when they informed me that she had been here the entire time, but couldn't dare to bother her. I mean, her getting up for a minute would DEFINITELY make her lose this sale....right? So i asked where she was, and at that time was pointed in the direction of her office. That's when she looked away from the other folks in her office to see me looking at her. THEN she gives me a rude, crooked smile and a circle wave from behind the comfort of her desk. I have never been SO ANGRY IN MY LIFE. That is when i demanded they put my dealer plates back on so i could go somewhere before I got even more angry. I was gone for another hour before they called me to come back. . . I would have hoped this would be the last time i had to even think about Vanessa, however when my first lease payment was due, 2 weeks or so before I needed to pay - i noticed that i had not gotten my account number in the mail. I attempted to contact my sales representative Jeff, however he was not in. They said they would have to transfer me to Finance. The phone rang once, and put me over to voicemail (common for someone ignoring a call). And who's voicemail did i get? Oh yes. Vanessa. I called and left voicemail's 5 more times. She never called me back. No one called me back, and I had to figure it out myself. DO NOT EVER GO HERE. SERIOUSLY. More
by Kaitlin Kozyra
Employees Worked With
Vanessa
June 15, 2016
quoted $7K for list of suspension parts did NOT need I went into Westbrook Honda for a diagnostic for a thumping sound in the front left. I was thinking it was a CV joint or something like that. Paid the I went into Westbrook Honda for a diagnostic for a thumping sound in the front left. I was thinking it was a CV joint or something like that. Paid them $120 for a diagnostic and they wanted $7,000 and gave me a list a mile long of tons of suspension parts. Ball joints, tie rods, axles the list just went on forever. The price INSANE. I decided to go to a mechanic a friend recommended instead as being a rare honest mechanic. He looked it over thoroughly and could find NOTHING wrong with the suspension at all (said everything was tight and fine, nothing lose, not even one thing). but instead said I blew a tire band on the front left tire and that was the cause of the noise. We replaced all 4 tires (it kinda needed it) for $400 and its 100 % fixed. So I cannot really recommend this dealership cause of the really high price and the total bad diagnosis. It just seems they wanted to rip me off for a lot of money. Totally did not expect this at all. More
by michaels1776
Employees Worked With
Terry Utterback, John Berkery
April 08, 2016
Went in for an oil change was refused service 10 people died due to airbag failure I was refused service /airbag order repair schedule unless I signed dealerships waiver I did not refuse to sign I 10 people died due to airbag failure I was refused service /airbag order repair schedule unless I signed dealerships waiver I did not refuse to sign I ? An was sent away no oil change looking for another dealer to do airbag repair an oil change all because I wanted to read the waiver first before signing bad business Westbrook Honda More
by Honda customer
Employees Worked With
Service supervisor
August 25, 2015
SALES My salesman Sean Bowen went above and beyond to get me the car i was looking for. I told him what i wanted and he located the car that day. This is th My salesman Sean Bowen went above and beyond to get me the car i was looking for. I told him what i wanted and he located the car that day. This is the 2nd car i bought from him and will tell everyone i know. Also the whole sales management team was awsome. If you are looking for a no nonsense salesman Sean is the guy. More
by don baseball
Employees Worked With
Sean Bowen
April 04, 2015
Buying a car I purchased a 2011 Honda CR-V In February. He is a very nice man. He did an excellent job working with me to get the financing I needed. The car is I purchased a 2011 Honda CR-V In February. He is a very nice man. He did an excellent job working with me to get the financing I needed. The car is very nice. Sam was the sales man. More
by Judy
Employees Worked With
Sammy Amer, Sammy Amer
February 28, 2015
Airbag Service We came in to have our airbags and windshield motor changed as part of Honda's recall program and were happy with our service. We are also in the proc We came in to have our airbags and windshield motor changed as part of Honda's recall program and were happy with our service. We are also in the process of shopping for a truck and were greeted by Leo and Chuck as we came in the door. Both were very friendly. They are in the process of helping us find a truck and we can't wait to become the owners of a truck through Honda!! Jason from the service department was very helpful, honest, and made sure that we understood all that was being done to our car. He offered us the option of a loaner if we needed to go anywhere. We will use the service department in the future! More
by kconn79
Employees Worked With
Chuck Parks, Jason Hastey, Leo Gallego
February 25, 2015
We love our CRV Great experience. Sammy is the best salesman. He's helpful, honest, and totally reliable. This is a great dealership with great people. We'll definite Great experience. Sammy is the best salesman. He's helpful, honest, and totally reliable. This is a great dealership with great people. We'll definitely be coming back for more. More
by adman
Employees Worked With
Sammy Amer
February 19, 2015
Love feast! We were turning in our lease and came on Sunday when the place was closed. Pat from service was there and offered to answer any questions. Liked him s We were turning in our lease and came on Sunday when the place was closed. Pat from service was there and offered to answer any questions. Liked him so came back, Sammi was wonderful and liked that one of the options he offered was that we just buy out our Crosstour since we were over mileage. Wifey wanted a new car so happy wife happy life thanks to Mike finance manager we bought the accord hybrid. Vanessa the yoga sweetheart sealed the deal with her fabulous people skills. Best experience ever buying a car and because of my wife and 2 daughters I've had to many experiences to mention, while I keep driving my 2002 Tundra. Hahaha Thanks for asking. More
by Metromike
Employees Worked With
Pat from service, & Manager Mike!!, Sammy Amer
February 19, 2015
Westbrook Honda After walking away from 2 accidents (where both of my poor Honds were totaled!) I knew I had to get another Honda! This was my 4th purchas of a Honda After walking away from 2 accidents (where both of my poor Honds were totaled!) I knew I had to get another Honda! This was my 4th purchas of a Honda (this time a CRV)....and all 4 bought at Westbrook Honda. I have nothing but great praises about everyone there. All very kind & curtious! (I even got to enjoy some of their Sat pizza!) Great experience... More
by Wendy G
Employees Worked With
Henry Stirbl
