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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.8
354 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 354 reviews

March 27, 2024

Wonderful experience always do a wonderful job and get her done in a timely manner More

by pshea2
Recommend Dealer
Yes
Employees Worked With
Bob
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Mar 29, 2024 -

West Side Garage, INC. responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at West Side GM of Berlin. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! West Side GM Team (920) 361-5100

March 26, 2024

In the process of getting my car fixed to meet the repairs that were noted before I purchased and having no results More

by bzing
Recommend Dealer
No
Employees Worked With
Chris Schmidt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schmidt
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Jul 07, 2024 -

bzing responded

I will never go back there they treated me like a dumb woman and I still didn’t get all the work done that was supposed to be done before I purchased the car. Was told all was done but no and in the process more repairs needed to be done because they did them

Jul 10, 2024 -

bzing responded

Worst time ever buying a car. They must have used touch up paint because rust is showing through in many places. Will never recommend

March 19, 2024

Professional, friendly employees. The service department helps make the pain and expense of car repair as pleasant as possible. ***** More

by dblake1313
Recommend Dealer
Yes
Employees Worked With
Jeff
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Mar 21, 2024 -

West Side Garage, INC. responded

Thank you for sharing this great feedback with us. We feel our service department is what makes West Side GM of Berlin special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! West Side GM Team (920) 361-5100

March 17, 2024

The service department cares about your vehicle and you. Appreciate the knowledge and help when you have an issue with your vehicle. More

by ts
Recommend Dealer
Yes
Employees Worked With
Gene in service
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Mar 20, 2024 -

West Side Garage, INC. responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! We will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. West Side GM Team (920) 361-5100

March 12, 2024

They always take good care of me! They are welcoming and efficient every time I am there More

by a_rozek
Recommend Dealer
Yes
Employees Worked With
Jeff
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Mar 15, 2024 -

West Side Garage, INC. responded

Thank you for writing this amazing review for our team! At West Side GM, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. West Side GM Team (920) 361-5100

March 11, 2024

Very professional as always and always nice and helpful everything is explained to you I'm not ways you can understand More

by dianedrager
Recommend Dealer
Yes
Employees Worked With
Gene
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Mar 15, 2024 -

West Side Garage, INC. responded

Thank you for your outstanding rating about our service department, Diane. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! West Side GM Team (920) 361-5100

March 08, 2024

Jeff in the service department is on the ball. Promptly gets answers to my questions. Gets the job done right More

by lowtecholdwave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Mar 11, 2024 -

West Side Garage, INC. responded

We are thrilled to read your review! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences! West Side GM Team (920) 361-5100

March 06, 2024

Professional, personable, efficient. Jeff is knowledgeable, and very easy to work with. Answers all my questions and when possible gives great advice. Goes the extra mile. More

by gurgeljs
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff in charge of service.
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Mar 07, 2024 -

West Side Garage, INC. responded

At West Side GM of Berlin, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! West Side GM Team (920) 361-5100

March 06, 2024

Better than the ford dealership. I've taken my two vehicles for some time now. Now days it's a problem just getting in. If I need an oil change you have to make an appointment like 4 More

by yayayacr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff, need a oil change
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Mar 08, 2024 -

West Side Garage, INC. responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. West Side GM Team (920) 361-5100

March 04, 2024

Friendly Didn't take long. Polite staff comfortable waiting room I trust them to do a good job. More

by marylhess1949
Recommend Dealer
Yes
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Mar 05, 2024 -

West Side Garage, INC. responded

Thank you for the feedback, Mary! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. West Side GM Team (920) 361-5100

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