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West Point Lincoln

Houston, TX

4.8
133 Reviews

11666 Katy Freeway

Houston, TX

77043

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Showing 133 reviews

December 10, 2024

Excellent service both timely and reliable. Service advisor resolved all concerns. My car was returned with a car wash. More

by elamarj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Eldridge
December 10, 2024

Always a pleasant experience! Marcus keeps me in the loop and updated on my vehicle. More

by Wanda
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Marcus
December 10, 2024

Very pleased with the service. Have dealt with Marcus for 7+ years and has always been outstanding!!! More

by chris
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Marcus Felder
December 08, 2024

Polite phone receptionist. Service Department representative Donavan was exceptionally responsive to all my questions and concerns. Kudos to him !!! More

by Susan Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donavon Nicholas
December 07, 2024

They always get me into a loaner and get my car picked up and serviced in a reasonable amount of time. Very professional and polite! More

by Lucijackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa and Deon
Dec 07, 2024 -

Lucijackson responded

Thanks Deon for keeping in contact while working on finding and repairing the annoying rattle on back passenger side. I am finally free of the noise!!

December 06, 2024

I went in without an appointment and I was able to get seen the dealership fix my recall issue, and I was able to get out in and out the same day More

by Maityroyer
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matthew
December 06, 2024

The service advisor kept me in the loop through the process. The drop off and pick up option was stellar and much appreciated. More

by Monica.albarran
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Noel and Jonathan
December 05, 2024

Service writer very friendly and kept me updated on my vehicle as it went through More

by skkn111896
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Marcus, janet
December 03, 2024

Al was fantastic in the repair shop! Very professional. I would definitely recommend using them for any Lincoln repair. More

by Michelle
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Al
December 02, 2024

Great service and very friendly staff. They always address my vehicle needs. I will be a return customer More

by pb_acnp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
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