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West Point Lincoln
Houston, TX
125 Reviews
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Showing 125 reviews
April 08, 2025
I bought my car in November 2023. When I went to pick up my plates, I saw they spelled my last name wrong on my title application. They promptly said they would correct it. Now, 18 mo When I went to pick up my plates, I saw they spelled my last name wrong on my title application. They promptly said they would correct it. Now, 18 months later, they have not. I have been calling and calling since November 2023 trying to get this sorted out. I am always transferred to voice mailboxes with no return calls. The title department called me back ONE time at the end of 2023/early 2024 - but they never took the actions they said they would to get this fixed. Since then, I have left numerous messages with title, finance, the GM, etc. ONE YEAR later, in November of 2024 I finally got ahold of someone - he indicated they would send someone to the DMV to correct the issue. No follow up after that and no one would return my messages. At the end of February 2025, I finally got ahold of David and Chris who reassured me this would FINALLY be fixed. They said they would simply mail me paperwork to fill out. I never received it. I call and call and call and no one will answer or return my messages to let me know the status. I paid too much for this dumb of a problem with no accountability from the dealership. I shouldn't have to call for years on end to get them to fix a seemingly simple problem they created. If you buy here, don't expect to get any help after they take your money. More
by juliae2010
Employees Worked With
David, Chris, Title clerks
March 06, 2025
So far, my Personal Experience has been Pleasant. I Appreciate Very much the use of a Loaner Vehicle while my Beautiful Corsair is getting Serviced. Starting with my Salesperson Dalia..loved her. My I Appreciate Very much the use of a Loaner Vehicle while my Beautiful Corsair is getting Serviced. Starting with my Salesperson Dalia..loved her. My Service Advisor Deon, .Every time I go there..I see that SMILE. He's so kind. With my stressful days, he can greet me and I'm good. I hope it Stays this way. I also love the snacks in the waiting area. I may mention the girls who take my payments and have my Vehicle washed., they are SO KIND taking my money. The ONLY reason I didn't give 5 stars, my last Service was about two months. But, I can forgive. More
by manuelita1962s
Employees Worked With
Dalia. Deon
March 06, 2025
Prompt, efficient and professional service on both of our Lincolns. We have and will recommend this dealership for your new purchases or service needs. Lincolns. We have and will recommend this dealership for your new purchases or service needs. More
by hershodg
Employees Worked With
Deon Berry, Arthur Garza & Joseph Decker
February 28, 2025
Bought my car here and have had it serviced at this location since I’ve owned it. Always a very pleasant experience with all the staff. They are detail oriented and very knowledgeable about their servi location since I’ve owned it. Always a very pleasant experience with all the staff. They are detail oriented and very knowledgeable about their services and aim to please. I highly recommend them for the purchase and service of your new or used Lincoln vehicle. More
by Liz
Employees Worked With
Deon in service and Steve in tires. Many more, can’t remember all their names
February 26, 2025
Westpoint Lincoln is always a pleasure to deal with. Whether you are buying or leasing & I have done both several times over the years. And after the deal comes service which is excellent. Westpoint Whether you are buying or leasing & I have done both several times over the years. And after the deal comes service which is excellent. Westpoint is my dealership! More
by MaryF
Employees Worked With
Carlos Fraifeld, Joseph Decker, Arthur Garza
