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West Houston INFINITI

Houston, TX

4.6
724 Reviews

12200 Katy Freeway

Houston, TX

77079

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724 Reviews of West Houston INFINITI

December 01, 2021

Great experience all around-from setting the appointment (which included reserving loaner) to completion of service/repairs. They handled my oil change & reminded me of other service items needed (fluids, f More

by Jmak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Koch
November 22, 2021

Excellent dealership, customer friendly. Service advisers are knowledgeable and very friendly . Been using this dealer for 9 years, never dissatisfied. More

by Olu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
November 18, 2021

The service department always does a good job with my maintenance needs and washes the car as part of their service. Other than being short staffed lately, I’m very pleased. More

by Shine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
November 14, 2021

Excellent service personnel, courteous and friendly. Little to no wait times. No hassle scheduling appointment and very accommodating. More

by Jjacob1915
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason
Nov 14, 2021 -

Jjacob1915 responded

Thank you Mason for your excellent service!!

November 06, 2021

Great, easy experience. The entire process was as easy as you could hope for. Terry Epps is great. More

by ralph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Epps
November 03, 2021

Considerent, professional, capable, and accommodating. All levels of staff are exceptional. All my experiences have been top level. Always. More

by Pattyurech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Jacob
October 26, 2021

Great service team led by Josh Jacob. Very customer oriented and perfection driven. Amazing Team More

by zeb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jacob
October 24, 2021

Great service, professionally rendered. Although not cheap, Infiniti is a quality vehicle and about the same price as competitors offering similar vehicles. More

by MrSatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
October 17, 2021

I am always pleased with the work done at West Houston Infiniti. It’s my go to place for car repairs and maintenance. They always do an amazing job. More

by victoriousgirl77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Jacobs
October 03, 2021

As soon as you give them your money you cease to matter to them at all. More

by kerbee_2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dewayne and Daniel in service.
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