West Houston INFINITI

Excellent Service The reason why I own an Infiniti is because of the service. I have been a customer at Southwest Infiniti for 8 years now. Recently, I actually traded The reason why I own an Infiniti is because of the service. I have been a customer at Southwest Infiniti for 8 years now. Recently, I actually traded in my old QX56 for the new QX80. Every time I call and set up an appointment, I have a great experience. I also love the service reminders after booking the appointment. When I arrive at the dealership, the place is always very clean and the staff is friendly. They are waiting for me. Since I own a Vet Clinic, my dog travels with me all the time. On several occasions, prior to coming to work I have stopped by to get a quick oil change in the morning. I bring my dog with me and they have never complained about my pup. She is very good so we wait patiently together. I love it when I get my car back it is all clean and most important the team has updated my computerized service reminder in my car. I would highly recommend this dealership. The owner also takes an interest in making sure that exceptional service is his top priority. More

Give you the run arounds! Took my SUV, advisor called me and told me it was ready (after over 1000.00 dollars )when I go pick it up I was told they were short staff so I was no Took my SUV, advisor called me and told me it was ready (after over 1000.00 dollars )when I go pick it up I was told they were short staff so I was not able to talk to an advisor. On my way home I find out that what they said was fixed wasn't. I made close to fifty calls before I could talk to someone . When my advisor called me the next day and I asked him if his tech had checked it before I had picked it up he said he wasn't able to talk to him, he was on a test drive. When I called him later that afternoon he told me he still wasn't able to talk to him bc he wasn't at work that day! He asked me to take my SUV back so they could check it again and called me a day later to tell me I needed to pay over 1,600 for parts, almost 200 for taxes and almost 600 for labor! More

wheel rotor repair job Great service rep, honest about cost. I don't like dealing with car companies, however will buy my next car there, the service experience was very go Great service rep, honest about cost. I don't like dealing with car companies, however will buy my next car there, the service experience was very good, and I drove away very satisfied. More

Poor paint quality The paint on the roof of my 2008 Infiniti M35 has come off to the primer and the headlights appear to be 12-15 years old. My car has approximately 60, The paint on the roof of my 2008 Infiniti M35 has come off to the primer and the headlights appear to be 12-15 years old. My car has approximately 60,000 miles. I took it in to ask about the paint and headlights being in such poor condition with it only being 6 years old, and to see what Infiniti could do about the problem. The paint shop manager told me it was poor maintenance of the car. I asked what he meant by poor maintenance and all he could say was that it hadn't been waxed. The car doesn't even have a single ding on it anywhere. And headlights do not need to be waxed. I took the car to 3 body shops all of whom told me that waxing had nothing to do with the paint or the headlights being in such poor condition. I tried to speak with customer service but they wouldn't even have someone else look at the car, just took the word of one person. I am selling the car and will never buy another Infiniti or Nissan again. I am not going to spend this much money on a car to have it look like a piece of junk in 6 years when I have taken care of it. I guess BMW or Mercedes will get my future business. More

Great Service It's always nice when you go to a dealership to purchase a car and you are greeted by a smiling face. Vince Wollney provided that service when I came It's always nice when you go to a dealership to purchase a car and you are greeted by a smiling face. Vince Wollney provided that service when I came to look at a used Infiniti. I would highly recommend him and this dealership. More

My Salesperson I would like to let West Houston Infiniti know that I was very pleased with my salesperson Farit Saushkin. He was very knowledgeable about the Infinit I would like to let West Houston Infiniti know that I was very pleased with my salesperson Farit Saushkin. He was very knowledgeable about the Infiniti brand and the features of the car. He was very helpful with helping me make the best selection. Farit great attitude was pleasant and welcome me into the Infiniti family. I will recommend West Houston Infiniti and will be happy to repeat customer for many years to come. Thanks Farit! More

Professional staff,nice service Steve Morrow walked through and introduced different type Infiniti products and Beau LeVIne helped me finalize purchase. I enjoy my new Infiniti QX70. Steve Morrow walked through and introduced different type Infiniti products and Beau LeVIne helped me finalize purchase. I enjoy my new Infiniti QX70. Thank your guys. More

Best car buying experience in 47 years I just recently purchased a vehicle from West Houston Infiniti and I have to say that it was the best experience I have ever had purchasing a vehicle. I just recently purchased a vehicle from West Houston Infiniti and I have to say that it was the best experience I have ever had purchasing a vehicle. Chris Reed was my sales representative and from the moment he introduced himself he was professional, friendly and extremely helpful in every way. Having some past credit issues, I was unsure of how easy the buying experience was going to be, but as I've already said, the experience was smooth as could be and the helpful nature of everyone at the dealership was a relief and made the experience a pleasure. I would also like to thank Beau LeVine for his professionalism and friendly nature. He added greatly to the overall satisfaction and strong impression I drove away with. Signed, Bill Brassard aka... One Happy Customer More

Farit Saushkin 's knowledge and professionalism in explaining every detail of the QX60, without the HIGH PRESSURE SALE approach, was greatly appreciated. His calm, 's knowledge and professionalism in explaining every detail of the QX60, without the HIGH PRESSURE SALE approach, was greatly appreciated. His calm, courteous approach, made quite an impression. He made me feel very assured through out the entire purchasing process. You don't experience that very often in today,s "hurry-up, rush-rush" world especially in sales!! It will be a pleasure dealing with Farit and West Houston Infinity throughout the ownership of my car. Andrea Peebles More

Money/time wasted along with theft of personal belongings I originally had scheduled maintenance performed on my vehicle (April 25th). I informed Gary Wilson that the passenger side window had a leak and made I originally had scheduled maintenance performed on my vehicle (April 25th). I informed Gary Wilson that the passenger side window had a leak and made a howling noise. I was informed that it would be looked at and addressed accordingly. I picked up my vehicle on Saturday; however, the issue wasn’t truly resolved. I returned the vehicle on Wednesday to get the window fixed (again). The next day, I drive an hour (dealing with nightmarish traffic) to pick up my car, only to have to drive home another hour in my loaner vehicle instead. Come to find out, a technician didn’t calibrate the window correctly, and the entire window shattered upon the closing of the door. I didn’t have to waste two hours of my life had I been told of this over the phone. That’s not even the worst part. Since my car was at the service center/dealership for 11 days, there was ample time for the thief to steal my Xbox 360 and Kinect without being detected by surveillance. My wife works extremely hard as an elementary teacher in order to provide me that Christmas gift, and now some dishonest person is enjoying my mishap. I understand completely that I’m held liable for personal belongings left in my vehicle when I signed the waiver. I invested all this time and money to have services rendered at West Houston Infiniti. I could have avoided this entire ordeal had I choose not to get the window replaced. I put my faith in them, and this is how I’m repaid. They could easily remedy this situation by replacing my personal belongings, but apparently they’d prefer not to spend a few hundred dollars and lose my business over the next 4 years. They’re in the business of providing customer service, but I’m now a very unsatisfied customer. Southwest Infiniti never looked so good. More