West Houston INFINITI

Great Service!!!! Josh did an awesome job making sure I was satisfied with the service I received. He reviewed all the details to make sure I understood everything!! Josh did an awesome job making sure I was satisfied with the service I received. He reviewed all the details to make sure I understood everything!! More

Great Service The service person, Jairo was very courteous and helpful. Services performed were above my expectations. I always try to bring both my Infinitis to We The service person, Jairo was very courteous and helpful. Services performed were above my expectations. I always try to bring both my Infinitis to West Houston. More

New Car Q70 Steve Morrow is an awesome salesman. He was very knowledgeable and answered all my questions about the car. Car was clean and ready to go, like he pro Steve Morrow is an awesome salesman. He was very knowledgeable and answered all my questions about the car. Car was clean and ready to go, like he promised. More

Awesome Infiniti! The team at West Houston Infiniti worked to find the exact Q50 I wanted and more at the very best price. They stayed late to process the car, paperwor The team at West Houston Infiniti worked to find the exact Q50 I wanted and more at the very best price. They stayed late to process the car, paperwork, answer every question, and teach me all about my car. Awesome people, experience & Infiniti dealership! More

Always excellent! I have been working with Brian Watson for about 6 years now and he has always given such exceptional service! Thank you for always taking care of me! I have been working with Brian Watson for about 6 years now and he has always given such exceptional service! Thank you for always taking care of me! More

Fantastic customer service Sebastian Maupin was my salesman and he was excellent. He made my wife and I extremely comfortable and made our purchase enjoyable. He was very attent Sebastian Maupin was my salesman and he was excellent. He made my wife and I extremely comfortable and made our purchase enjoyable. He was very attentive to our needs and did his best to ensure our expectations were met. He honored his commitment to us and made sure the vehicle was ready to go when we arrived. One specific thing I would like to note is how Sebastian helped save my bag. When I traded in my old G37, I accidentally left a bag with my belongings in the trunk. I did not remember until the end of the day and I promptly called Sebastian. He rushed to my car before it was taken away from the dealership and found my belongings and stored them for me until I could retrieve them. Sebastian went above and beyond and he is a large part of the reason that I decided to stay within the Infiniti family. More

Efficient, Flexible, Detailed Flexible: Arrived about 1hour late from appointment but a service representative was able to get my information and was out in 10 minutes (leaving my Flexible: Arrived about 1hour late from appointment but a service representative was able to get my information and was out in 10 minutes (leaving my car for the day of course) Efficient: All service representatives work like a team.. no need to wait for the assigned rep and thus no bottle necks. Detailed: Service performed as described and as I performed the interior/exterior detail - did a great job... my car felt brand new... More

Outstanding car buying experience We've bought many cars but this was by far the best experience we've had. From start to finish they made it a great experience We've bought many cars but this was by far the best experience we've had. From start to finish they made it a great experience More

Truly Exceptional I have purchase many new cars over the years, however, I have never had the exceptional service as I have had at West Houston Infiniti. From the momen I have purchase many new cars over the years, however, I have never had the exceptional service as I have had at West Houston Infiniti. From the moment I walked in the door, I felt comfortable with the people surrounding me. Steve Morrow is an amazing Sales Consultant, he was very thorough in making sure I got familiar with my new purchase. The New Car Sales Manager, Ricky Tejada, was kind and caring in making sure we got the the car that we wanted for a price we could afford. When we went into finance, Larry Bagley, made the signing process very easy. The whole process from finding a new car to driving away with my new Q60 coupe was very efficient. Everyone made me feel like I was part of the Infiniti family and I can't thank Ricky, Steve, and Larry enough. More

summary of my experience The cooperation I received from Infiniti roadside service was outstanding. They showed up on time, were courteous and solved my immediate problem. The cooperation I received from Infiniti roadside service was outstanding. They showed up on time, were courteous and solved my immediate problem. When i came to West Houston Infiniti, Mr. Josh Jacob was knowledgeable, courteous and quickly presented a plan to solve my automotive crisis. I was totally confident in the plan to repair my auto, obtain a loaner car, and arrive at a definitive date that my auto would be ready. Mr. Jacob is a wonderful asset to West Houston Infiniti. More