West Houston INFINITI

Great service again from Josh!! Josh was so patient with my family when I brought my Qx80 in for maintenance and to have my entertainment system checked. He took the time himself to Josh was so patient with my family when I brought my Qx80 in for maintenance and to have my entertainment system checked. He took the time himself to teach the entire family how to work the system before our family vacation!! He wanted to make sure everyone understood how to make the system work and that all 4 headphones worked properly!! That's excellent service. Thanks Josh!! More

Outstanding service as always Always great service and friendly and helpful service professionals. Timely return and great location and waiting space - good coffee and snacks - al Always great service and friendly and helpful service professionals. Timely return and great location and waiting space - good coffee and snacks - also help make service appointments go seamlessly. More

Helpful, no haggle, no hassles. I knew what I wanted, was greeted and everyone there seemed to value me as a potential customer. The price was fair with no hassles. Very friendly a I knew what I wanted, was greeted and everyone there seemed to value me as a potential customer. The price was fair with no hassles. Very friendly and personable staff. If you want a fair deal, I recommend West Houston Infinity. More

Pleasurable rather than dreadful; Jack felt like family Both my husband and I want to thank Jack Pearson for his above and beyond help with the purchase of my Infinity QX80. My husband had stopped by earli Both my husband and I want to thank Jack Pearson for his above and beyond help with the purchase of my Infinity QX80. My husband had stopped by earlier in the week and Jack had shown him several used QX80's you had on the lot. He also went next door to the Lexus dealership the same day, and explained to me that evening that Jack was so "no pressure" and the other salesman wanted all kinds of information and kept calling and calling back. That kind of sales tactic is what turns us off. When we told this to Jack, he explained that after all his years selling cars, he kind of has a sense about when customers don't want to be bothered, that they want to make up their minds without pressure, while others do want to be contacted. We returned together on Saturday, Jack's busiest day, and I was adamant that we drive the car to Cypress to see if it would fit in my garage or not! He rode with us without a complaint, and it fit in the garage.....I immediately told him the car was sold! Thanks again, Jack, you are absolutely the best. More

Great customer service! Thank you!!! I knew what we wanted and new the payments we needed. They made car shopping easy and comfortable! We have bought 4 cars from Terry and Hart. We have I knew what we wanted and new the payments we needed. They made car shopping easy and comfortable! We have bought 4 cars from Terry and Hart. We have no complaints!!! Thank you! More

Outstanding service! This dealership is outstanding from the time I purchased my car to servicing it. They make every transaction effortless. I appreciate the fair pricing This dealership is outstanding from the time I purchased my car to servicing it. They make every transaction effortless. I appreciate the fair pricing for service work compared to what I was paying at BMW- which was a bad experience to say the least. The best part was having my car washed after the oil change! More

Great car buying experience! Great buying experience overall the entire was West Houston Infiniti staff were all very nice from parking lot to delivery of our new vehicles. Very h Great buying experience overall the entire was West Houston Infiniti staff were all very nice from parking lot to delivery of our new vehicles. Very happy with our purchase!!! More

Basic service for oil change Very helpful fitting into my schedule and timing. I only needed a small amount of work and I am a big fan of the dealer and happy to provide input bu Very helpful fitting into my schedule and timing. I only needed a small amount of work and I am a big fan of the dealer and happy to provide input but I don't like this minimum number of words section More

Quick oil change ....had apt for 07:40...out with oil change and washed new QX-80 by 08:20......waited at dealership....was the first service so the price was right... ....had apt for 07:40...out with oil change and washed new QX-80 by 08:20......waited at dealership....was the first service so the price was right....$0.00... : ) More

Easy, convenient and easy to navigate through the process All I encountered at the dealership made me feel welcome and valued. I was assured that my vehicle was going to receive the best service that the deal All I encountered at the dealership made me feel welcome and valued. I was assured that my vehicle was going to receive the best service that the dealership had to offer, and it did. More