West Houston INFINITI

I had an initially frustrating experience after we discovered our vehicle incurred damage while in the shop for an unrelated repair. However, Operations Director Terry Landry was excellent about reac discovered our vehicle incurred damage while in the shop for an unrelated repair. However, Operations Director Terry Landry was excellent about reaching out to make things right and get my vehicle repaired. I appreciate his integrity and how he handled an unfortunate and difficult situation. More

Stay away! WARNING!!!! The lack of integrity, care and concern for their customers during and after the car buying experience was the worse I’ve ever experience WARNING!!!! The lack of integrity, care and concern for their customers during and after the car buying experience was the worse I’ve ever experienced. During my car buying process I was presented with maintenance records totaling $1900 in maintenance that was supposedly performed. Non of which had been completed. The maintenance report was bogus. After discovering the vehicle needs an alignment etc. I immediately emailed the GM (Alex)twice regarding my complaint. He hasnt responded to my emails nor did he return my calls. Every time Ive called the service department , the salesman , or management , Im getting the run around. No one has a definitive answer. I’m being told Managers are gone for the day. They won’t be back until Monday or they just left. It’s been 11 days and the unprofessional customer service is terrible. Stay away! You will regret it. There wasn’t a walk around the vehicle. My salesman didn’t cover major features. He left without adding a frame to my temporary tag. Which made the plate easy accessible to thieves. The sales sticker tape was left on my vehicles windshield. The gas needle was under E. I was aware it had little gas not no gas! The next day I discovered stains in the third row carpet. Before I purchased the vehicle it hadn’t been detailed. So, I bought it to Larry and the finance managers attention. Their excuse was, “our guys don’t do a good job so that’s to be expected.” Wow and that’s acceptable? I insisted on having the vehicle detailed. Instead they offered me a $100 check which they said would be mailed. It still hasn’t been cut! Within 24 hours I noticed the windshield wiper fluid sensor is defective. The drivers mirror the service report says they replaced, fell out of the socket hours after I drove away!!! They said the tread on three tires was at 65 percent or more. I discovered in the daylight that three tires are completely bald. The report said an alignment had been done. Not so! The vehicle is pulling to the right and left. All of these issues according to the service paperwork were completed prior to my purchase. All lies! And no one will address my concerns. Nor have they offered to fix the issues nor have they offered reimbursement. I sent pictures and videos to my salesman as evidence showing the work was not completed on my vehicle. He promised to show it to the service manager who wasn’t in office at the time. Yet, I didn’t hear anything back from the service manager. So, I followed up with Larry and he said the service manager won’t be back until Monday. Next, I reached out to Hosea the sales manager because he promised to call me back and never did. Hosea stated, that he spoke to Alex and Alex the GM preferred to speak with me himself. Yet he has not contacted me as of yet. Now it’s been 11 days and still no response nor a resolution insight. I have been courteous, respectful and patient. Yet NOTHING!! They owe me a $100 check for a $300. And at least $2000 in repairs. AND FROM THE LOOKS OF IT THEY CAN CARELESS ABOUT MY PAIN AND SUFFERING. As of January 10 no check no solutions ! Not to mention they tried to sale me warranties totaling 11k!! Unless you want to drive away disappointed with thousands of dollars in repairs, that aren’t based upon an AS IS CONDITION BUT BASED UPON LIES THAT ARE INDICATED IN BOGUS SERVICE REPORTS. THAT STATE THE WORK HAS BEEN DONE ; STAY CLEAR OF WEST HOUSTON INFINITI! As far as I’m concerned they prey on women AND DOUBLE MINORITIES. At this point no one wants to take responsibility nor show accountability for the wrong they’ve done. Dealing with these people will be the worst decision of your life. The purpose of my experience is to WARN ALL WHO WILL POTENTIALLY CONSIDER WEST HOUSTON INFINITI. I am resilient More

The people who work there are very professional and attentive, I felt very satisfied with the service, I definitely recommend them attentive, I felt very satisfied with the service, I definitely recommend them More

⚠️⚠️⚠️ WARNING: AVOID WEST HOUSTON INFINITY ⚠️⚠️⚠️ My experience with West Houston Infinity has been nothing short of a nightmare, and I strongly urge everyone to steer clear of this dealership. The leve experience with West Houston Infinity has been nothing short of a nightmare, and I strongly urge everyone to steer clear of this dealership. The level of incompetence and dishonesty displayed by their staff, especially service advisor Jerry Singh and manager Josh Jacob, is beyond unacceptable. I initially brought in my 2020 Infinity Q60 for a windshield wiper system malfunction, assuming it would be covered under the factory warranty. However, Jerry Singh conveniently failed to inform me that the warranty expired on the very day I brought in my car initially. This lack of transparency speaks volumes about the lack of integrity. Despite my discomfort, I proceeded with the $875 repair. To add insult to injury, upon picking up my car, I discovered new damage to the driver-side fender and bumper areas. When I confronted the manager, Josh Jacob, about this issue, he became condescending and obnoxious, showing zero customer service skills. They shamelessly insisted the damage was pre-existing, despite clear evidence proving otherwise. The service manager, Terry Landry, showed no concern or accountability. I have a trove of evidence, including photos and security camera footage, proving the damage occurred while my car was in their care. I implore anyone considering West Houston Infinity for service or purchase to think twice. This establishment lacks integrity, honesty, and basic customer service. Save yourself the headache and go elsewhere for your automotive needs. You've been warned! ⚠️⚠️⚠️ More

Very helpful and knowledgeable. Very easy process. Would highly recommend. Dwayne in sales greeted us upon arrival and was great all the way through the sale. Very easy process. Would highly recommend. Dwayne in sales greeted us upon arrival and was great all the way through the sale. More

Great service. Daniel Rivera is a very helpful, knowledgeable, kind advisor. I am always satisfied with service. Daniel Rivera is a very helpful, knowledgeable, kind advisor. I am always satisfied with service. More

Great Service! Jerry and the other employee staff were were very helpful. Waiting area was conducive for me to continue working while I waited. Jerry and the other employee staff were were very helpful. Waiting area was conducive for me to continue working while I waited. More

Had the best experience at Infiniti West , I would most definitely recommend to friends and family. definitely recommend to friends and family. More

Clean facilities. I received direct attention to my concerns. Josh explained issues found and work completed. Work was completed in a timely fashion. Zero complaint I received direct attention to my concerns. Josh explained issues found and work completed. Work was completed in a timely fashion. Zero complaints. More

The best dealership in town. Ask for Alex the GM. he's absolutely the best, honest, and straightforward guy. I bought 2 infinitis (one for myself and one for my wife) the whole t Ask for Alex the GM. he's absolutely the best, honest, and straightforward guy. I bought 2 infinitis (one for myself and one for my wife) the whole thing took under an hour.I've gone back several times and the experience is always the best. More