West Houston Hyundai

Good experience Nina is very helpful and knowledgeable about her vehicle business. Purchasing a vehicle from her was a good experience and I am appreciative of her f Nina is very helpful and knowledgeable about her vehicle business. Purchasing a vehicle from her was a good experience and I am appreciative of her friendliness and care. More

Great expectations Nina is fantastic. We came in not expecting to leave which a vehicle, we did. She’s the best. Thank you for your hard work. Nina is fantastic. We came in not expecting to leave which a vehicle, we did. She’s the best. Thank you for your hard work. More

Customer care I gave this rating because. Nina took care of me. And she remembered me from last when I came. I really appreciate the help. Thank you and Happy New Y I gave this rating because. Nina took care of me. And she remembered me from last when I came. I really appreciate the help. Thank you and Happy New Year. More

Great dealership I was assisted by Nina Lee, Charisma Villarreal, and my finance person was Ceaser Ortiz. They were all so attentive and helpful and I just got my veh I was assisted by Nina Lee, Charisma Villarreal, and my finance person was Ceaser Ortiz. They were all so attentive and helpful and I just got my vehicle. I recommend this dealership for any vehicle needs. Thanks a million guys. More

Best Experience Ever! Ryan Wax, Nina, Jimmy, and Josh were all great to work with. Buying a car can be a very stressful, but I knew I was in good hands and am satisfied wit Ryan Wax, Nina, Jimmy, and Josh were all great to work with. Buying a car can be a very stressful, but I knew I was in good hands and am satisfied with my vehicle!! More

Best car buying experience!!! Nina was the best. This has been the fastest and best car experience ever. She comes highly recommended!!! From car selection to the workers. Everythi Nina was the best. This has been the fastest and best car experience ever. She comes highly recommended!!! From car selection to the workers. Everything was exceptional. More

Reniged on offer Dealership made an offer and said to let them knownext day if still interested. Came back and they raised the price $400. Basically told us to go aw Dealership made an offer and said to let them knownext day if still interested. Came back and they raised the price $400. Basically told us to go away but not as nicely. More

Great salesman Martin O was great!!! Saw truck online called about and by the time we got there deal was ready to be signed!! Awesome!! Would definitely recommend ag Martin O was great!!! Saw truck online called about and by the time we got there deal was ready to be signed!! Awesome!! Would definitely recommend again!! More

The worst car dealership I’ve ever encountered in my life I bought a car from this dealership on 4/10/18. It was a preowned car. The salesperson did not informed me about the defects of the car while in the p I bought a car from this dealership on 4/10/18. It was a preowned car. The salesperson did not informed me about the defects of the car while in the process of buying the car. I am the one who discovered the scratches on the exterior of the car. I informed the salesperson about the scratches. He said if I will purchase the car his boss the Sales Manager will take care of it. The salesperson advised to bring back the car on Friday and they will buff and touch up the scratches.I agreed on their promises and purchased the car on the same day. Next morning when I’m driving the car. I’ve seen damages on the headliner and stains on the interior. It has safety issues as well on brakes and when accelerating. Im not happy with the car and returned it on 4/14 in the same condition I got the car. The salesperson yelled at me telling me I cannot return the car. i did not like confrontations so I leave the dealership. I came back on 4/16 to turned over the key to the Sales Manager. He is accusing me that I damaged the car. Then he threatened me if I did not sign the paper containing “I made damages on the car” he will file a repossession on my credit, he will force the car key to take it back to me and the contract will remains on my name, If I sign the paper in return he will void the contract, paid the bank and report on my credit that the car is paid off and my name will be cleared on any liabilities and thier will be no repossession on my credit. The salesperson and the Sales Manager pressured me to sign the paper. I feel that I am trapped on the situation and no choice but to sign it. I signed that paper under duress. He also took my entire downpayment of $1600. He promised after I signed the paper he will “buy back the contract” I don’t know what it means and send the check to the financer to buy the car by them. He also said I am not liable to the car anymore and it will help to build my credit because it will show paid off on my credit report. Today 4/20 he said he send the check to the bank to pay the car off. I believe he have a dark plan and I am afraid of what will happened next. I also called the car financier and they said my paperworks are not processed yet and they void the contract as return. These people lied from the beginning and I believe they are a fraud. I need help to resolved this issue and advice before they do anything that will damage my credit and squander all my savings. I am already broke because I bought another car to a dealership in order to use it for going to work daily. I have photos, evidence and 2 witnesses to prove that i did not made the damages on the car. More

the worst I took my car here a month ago an left my car with the service department at 9am wasn't called back alll day ,after repeated calls an being but on hol I took my car here a month ago an left my car with the service department at 9am wasn't called back alll day ,after repeated calls an being but on hold i call at 5 to be told to come get my car an the need to order a part that wouldnt be able to get for a week. after wating a week no call back once again, i then called an was told yes part was in but now i would have to wait a week for another appointment , Extremely bad communication and customer service t you call and are placed on hold and forgotten about almost every time.. I was told to bring my car in early so I could get a loaner car of course now I'm sitting waiting for approval that I thought would have been taken care of when I got here just terrible Communication Service and I would rather go across town the next time I need service with Hyundai Hub of Katy More