West Houston Hyundai

Poor service and quality I agreed a purchase price for a 2015 Equus. The dealership brought the car from another location it had scratches on the hood and swirls on the surfa I agreed a purchase price for a 2015 Equus. The dealership brought the car from another location it had scratches on the hood and swirls on the surface from paint damage. The dealer offered to buff it up and didn't think selling a scratched car as new was a big deal. I went elsewhere and got a better price. More

Great Deal on New Genesis Coupe! My experience here was astonishing! Everything went smooth and took less than 2 hours to take home the new car. Cory Christman was my salesperson My experience here was astonishing! Everything went smooth and took less than 2 hours to take home the new car. Cory Christman was my salesperson and he was absolutely great. He helped me obtain a great deal for my Genesis Coupe. Without him, I would not have this car in my possession. I would highly recommend asking for Cory when coming here. The vehicle drives great and I love it. Everyone compliments on my car everyday. I recommend this dealership to anyone who's interested in Hyundai's. More

Deal of a Lifetime I am a 63 year old Army retiree and this was my 21st vehicle purchase. Using USAA car buying services, I had four Hyundai dealerships to work with. Tr I am a 63 year old Army retiree and this was my 21st vehicle purchase. Using USAA car buying services, I had four Hyundai dealerships to work with. Travis Parker was the first to contact me and when I told him what I was looking for and what my bottom price was, he assured me he could meet or exceed the lowest dealer price offered. Our phone conversation convinced me he and his dealership were worth a visit. We coordinated a time and the Santa Fe Sport with all the options I submitted was ready for a test drive. The set back was no SUV with my chosen red color was available on the lot. Nevertheless, I test drove the SUV and immediately noticed the improved difference in ride and steering versus my four year old Toyota Venza. Not to mention the the great options in the selected package (blind spot detection is a great feature for Houston traffic). Travis made arrangements for one three vehicles in red in a 300 mile radius; mine was located at McKinney, north of Dallas. The agreed upon price was locked in before the vehicle was picked up. Unfortunately, the SUV was not ready the next workday due to the pickup and return distance, When my wife and I went to pick up the vehicle and complete the documentation, I found that accessories I hadn't ordered were included with this vehicle. The dealership, however, honored the original negotiated price and I made the best purchase on this vehicle ever! The Consumer Reports 2014 Best Cars magazine identifies the Santa Fe Sport as "Easy on the wallet" as the least expensive mid sized SUV's. With my Performance Package I've saved thousands of dollars to the rivals (by the way, the top rated SUV in this class is the larger Santa Fe) yet at the same time have a great vehicle that exceeds my needs. It has the unbelievable 60,000/5 year basic warranty and 100,000/10 year power train warranty. Yes! Again, thanks goes to Travis, whose salesman style is friendly, knowledgeable, absolutely pressure free, and focused on getting what is needed and Octavio Cancel who patiently ensured I was completely satisfied with all the numbers. This was a tremendous experience More

Triple read/look over everything At first glance, everything seemed great. We found a vehicle we really liked, even though it was filthy (had bird poop and dirt all over it), we deci At first glance, everything seemed great. We found a vehicle we really liked, even though it was filthy (had bird poop and dirt all over it), we decided we wanted it. Went through finance, and since it was so late, not many banks were open to give the best rate. Finance made a call to the GM who approved us taking the vehicle and coming back the next day to finish signing the papers. Agreements were made for the sale price, and since the vehicle did not come with floor mats, they agreed to give us a check for $100 to cover/offset the cost of replacing them. When my husband went back to sign the papers and get the car detailed since it was not done the night before, he was extremely tired after working midnight to 8am, they did not fully explain all details regarding everything that was on there. When he got home, he noticed yellow scratches of the top of the roof. He called and spoke to the Pre Owned manager who requested we bring the vehicle back and he would have his "detailer" take care of those. My husband asked I look over all the information with the contract. First thing I noticed was the sales price was wrong. After I told the sales person the price and he still wrote it down wrong, I scratched it out and wrote it for him, even after all that, they still got the sales price wrong. So I continued going through and came across a "HUB VALUE PACKAGE" for $795. When I questioned my husband, he said it was the GAP insurance. I informed him no, GAP was on the finance page, not the contract page. He did not know what it was for. Since I looked this over on Sunday, I had to wait until Monday to contact them. I contacted them at 9am on Monday morning, only to find out the persons I needed to speak to regarding my concerns, did not come in until noon. I waited until noon, called and spoke to the finance gentleman who we were working with. I informed him of the sales price issue and the "Value Package". He informed me the sales price could be resolved, but we would need to re-sign all the documents. In regards to the "Value Package" he stated that had to deal with a "Tire Package" they offered. I stated we were never informed of any type of package and that it needed to be removed. He asked I come back in and go over the paperwork. I said I would be in around 6:30pm that evening. After we showed up, he tried offering me cash instead of changing the contract, to which I refused, I informed him I did not want to pay finance charges on the difference. He removed the "Value Package" by having us sign a cancel document that would go to the lender and they would remove that from the principal. I requested he keep the cash and add the difference to that page and have them remove that from the principal as well. After dealing with the finance gentleman, we went to speak to our Sales Rep who talked to us regarding the issues and my husband also brought up the fact the windshield wipers were dilapidated and had to be replaced, and brought the receipt showing the purchase of the new ones and asked this be reimbursed. He stated he would talk to his manager and let us know. When he showed up later that week to have the detailer remove the scratches, he requested they not wash it to avoid further mishaps. (My husband is very meticulous and prefers to wash/detail his own vehicles) After they were complete, he looked over the roof to insure all scratches were removed. When he arrived home, he decided to give it a thorough washing and noticed several more scratches that were not on the vehicle previously. When I placed a call to Pre Owned manager, I asked him for a corporate number, to which I was given the run around and never received the number. I also brought up the $100 check we were still waiting on, to which he replied he had no recollection of this and asked I fax over proof. I also asked about the windshield wiper reimbursement, and he again informed me he did not know anything about this. Stated he would speak to his Sales rep and check his desk since he had been out and let us know. When I brought us the additional scratches, he informed me they did take out all the scratches and he was sure there were no issues regarding them. When I again asked for corporate number, he said I could call the main line and ask for him and if he could not help me, he would connect me with his boss. I asked for his boss's name to which he told me, then promptly stated ok, thanks for calling, click. Dial tone....really? You hang up on customers before they finish speaking? Not very professional....car buying should be a fun experience, not a hassle. Will NEVER buy another vehicle here, nor will I recommend. I will be blasting my experience all over Social Media and hopefully I will get some answers. If not, at least I can warn others. More

Playing games with price and rude attitude. No transparent pricing. Presenting a new car with scratches and do not discount for it. Evaluate trade in with half what other were offering. The buildi transparent pricing. Presenting a new car with scratches and do not discount for it. Evaluate trade in with half what other were offering. The building is filthy. The staff not very attentive. Had to wait 10 min before I saw an employee. The sales person was not very knowledgeable, did not know about the difference between timing belt and and timing chain.... etc... More

After failed negotiations, Hyundai west attempted to use my social without permission to file false loans with disreputable banks with bad info in order to receive rejected loans on my credit reports to rui my social without permission to file false loans with disreputable banks with bad info in order to receive rejected loans on my credit reports to ruin my credit! Don't do business with this company at all cost! AND reading other reviews this is not the first time they did this! More

Do not buy a used as is car from here. if something goes wrong with it they will not provide just plain ol honest good customer service. i bought a 2010 Mazda 3, 36k miles... i didnt think there would be a wrong with it they will not provide just plain ol honest good customer service. i bought a 2010 Mazda 3, 36k miles... i didnt think there would be a need for me to buy an extended warrenty, well i was wrong. 2 weeks later after driving off the lot my a/c starts acting up. i try and contact and leave VM to the sales guy. no answer no reponse. 26 days after purchasing the a/c just stops totally. i went there to have them look at it and they want to charge me to fix it. i am furious! More

I knew I wanted a Santa Fe when I walked into the dealership. Travis showed me the exact one that I wanted. He wasnt pushing anything on me. He gave me time to decide for myself if I liked it. Once I dealership. Travis showed me the exact one that I wanted. He wasnt pushing anything on me. He gave me time to decide for myself if I liked it. Once I took it on a test drive, I knew i loved the car. Travis then let me take it to lunch to take some time to decide what I wanted to do. He was a great salesman because he knew i either wanted it or didnt. After I decided I was going to buy the car, he worked with me to get the best price possible. I got a great deal and had a great experience. Thanks! More

Great friendly service! My 1st Hyundai buying experience was great could not ask for a better sales team. I traded in a car for a new Hyundai Sonata. Could not refuse the deal I got for the old vehicle and was great could not ask for a better sales team. I traded in a car for a new Hyundai Sonata. Could not refuse the deal I got for the old vehicle and the new vehicle. Totally recommend this sales team (Myrna, Avi, Frank). Test drove the Sonata GLS last week and impressed so much that I have to own one! This is an excellent sedan to own from its look to the technology it comes with, WOW! for a basic model. Thank so much for making a great buying experience without feeling pressure and without feeling a heavy weight on my head. More

My experience at Hub hyundai was the greatest experience i've had so far while on the search for a new car. My salesmen Jackson did an excellent job with presenting his self, respecting others, and helping i've had so far while on the search for a new car. My salesmen Jackson did an excellent job with presenting his self, respecting others, and helping me find the car of my dreams for a good price, i ended up getting a Mint green tuson. The quality of the car is Amazing and quality of the salesmen was great also. I really enjoyed him helping me, he had a great attitude and pleasent jokes here and there. Overall i rate hyundai 5 stars and i will make sure that i come back for any other cars my family purchases. More