West Houston Hyundai

Very Good I think the price of the car met my requirements and I left out with the exact car I wanted and the color was what I wanted. I think the price of the car met my requirements and I left out with the exact car I wanted and the color was what I wanted. More

wonderful i had a wonderful experience. I would recommend this dealership to any of my friends and family. Jorge, my saleseman was spot on and really made the i had a wonderful experience. I would recommend this dealership to any of my friends and family. Jorge, my saleseman was spot on and really made the experience easy. More

HUB is the BEST I've always had a good experience working with the Service Dept. at HUB for maintenance on the Veloster I purchased from another dealership but recent I've always had a good experience working with the Service Dept. at HUB for maintenance on the Veloster I purchased from another dealership but recently I purchased a Santa Fe from HUB. The entire buying experience was pleasant and easy going. The sale associate I worked with Corey Weisenstin was great! Now I can honestly say that both the Service & Sales Departments are TOP NOTCH! More

overall decent experience Did not appreciate the unnecessary vin etching. Made permanent scratches on the edges. Made new car experience a bit of a let down. Overall experience Did not appreciate the unnecessary vin etching. Made permanent scratches on the edges. Made new car experience a bit of a let down. Overall experience was pleasant. More

my new Elantra Wasn't sure what to expect as I have never been to the Hyundai dealership before, but there is no negotiation on price-it is sticker minus rebates and Wasn't sure what to expect as I have never been to the Hyundai dealership before, but there is no negotiation on price-it is sticker minus rebates and that's it. I'm used to getting money off of sticker besides just rebates. I was a loyal Toyota consumer for the last 15 years, we'll see how this relationship works out. I usually trade in every 2 years because of the mileage I put on a vehicle. This really wasn't he vehicle that I wanted, the car was at a dealership in Louisiana and they went back on the agreement of picking up the vehicle, so I took a second choice. I don't believe this was the salesman's fault, but the other dealership shouldn't have told Jorge on Friday that the car could be picked up on Monday and on Monday when Jorge called to confirm, they said the car flooded. How did they not know this on Friday and call back either Saturday or Monday and let Jorge know he couldn't get the vehicle-I had already signed all the paperwork and everything on this vehicle when it was taken back and I had to start all over again looking. My car was totaled in an accident that wasn't my fault and had to pay a rental until I got a new vehicle, so I didn't want to wait a week or two, I needed something quickly, so I settled. I realize the 2016'sjust came out, but Hyundai should have more color and styles available. Couldn't find blue with beige interior anywhere, why do all cars have black interior?? they show all the dirt and have to be vacuumed constantly and they are HOT in Texas heat! More

Great Experience We were treated like family from the moment we walked through the door. Our salesman had great presentation skills and never pressured us into anythin We were treated like family from the moment we walked through the door. Our salesman had great presentation skills and never pressured us into anything. He was only interested in getting us what we needed and always gave us room to talk it over. This is the experience customers deserve when spending their hard earned money. We truly enjoyed our car buying experience and will be sure to recommend our friends and family. More

It was great! It was fast and Great customer service. They were able to get me approved and make my payments affordable as well. They did a good job! It was fast and Great customer service. They were able to get me approved and make my payments affordable as well. They did a good job! More

Nothing don't know about the vehicle The sales is the one of the heart of the company but if you don't know the featurs and product what they are selling doesn't make any sense to buy fro The sales is the one of the heart of the company but if you don't know the featurs and product what they are selling doesn't make any sense to buy from there they know only the price of the Vechicle . We ask many question regarding for the Santafee that sales associates don't know!!!! The sales manager that guy is stupid because when customer asking question regarding for the product he should be answerable otherwise don't try to argue with customer and say you don't have power to ask question .if the sales associates don't the product the sales manager should know the product and featurs .also the important thing which they offering price and the other dealership price is very different. We don't buy car from there we brought McCall Hyundai More

recall I received a recall notice and went to the dealership to get it scheduled. The gentleman that I dealt with was very pleasant, checked the paperwork I I received a recall notice and went to the dealership to get it scheduled. The gentleman that I dealt with was very pleasant, checked the paperwork I received for the recall, wrote the vin # down and scheduled my appointment. I arrived for my appointment, waited about 30 min to check on the status and was told they had to order the part. Why the parts weren't ordered when the appointment was made remains a mystery. Another appointment was made for the following day, the parts were installed (I think) and I asked the service dept employee that set all this up if he would put some gas in the vehicle for the trouble and mileage wasted to return and he ignored me. I never received any paper work for my records to attest to the work performed. That is why the (I think) was stated above. I think the service desk employee should have showed me the work that was performed and reimbursed me for the extra trip I made because he did not order the parts at the time the work was scheduled. Little things like that would have made for a better experience. More

great experience It look was a joy to work with salesman Kimbrough Austin who was very knowledgeable about the Santa Fe SUV and also toko time to show me the features It look was a joy to work with salesman Kimbrough Austin who was very knowledgeable about the Santa Fe SUV and also toko time to show me the features and test drive. He was very professional and courteous. The financial person Octavio Councel was very knowledgeable and showed me the difference in fees and amenities and gave me the best options for purchase. I am very pleased with both of these gentlemen and their services. More