West Houston Hyundai

Review of experience with Eric Although we occasionally felt that some of our encounters with other members of staff were a little brusque, Eric was at all times exemplary in his tr Although we occasionally felt that some of our encounters with other members of staff were a little brusque, Eric was at all times exemplary in his treatment of us in selling us a 2017 Hyundai Elantra. Thanks Eric. More

A team That stands behind their name, reputation, and brand. I purchased a 2015 car from HUB HYUNDAI WEST at the end of January 2016. The 2015 car I purchased had some significant legitimate issues. I went bac I purchased a 2015 car from HUB HYUNDAI WEST at the end of January 2016. The 2015 car I purchased had some significant legitimate issues. I went back to the dealership and discussed the issues with my Salesman Travis Parker. I told Travis that the issues were going to be insurmountable and he got the Dealer General Manager involved. Now we all know car dealers have spotty reputations, so I was skeptical at best. Travis got the General Manager, Adam Buksh involved and Adam assured me that HUB Hyundai West would stand behind their name, reputation, and the Hyundai brand and make the deal right. The Finance Director Octavio Cancel was also involved as we had to work the deal for a whole new car. Long story short, within a matter of days I was very pleased with the resolution to the issues and I am very pleased. Travis, Octavio and Adam all were very professional and genuinely interested in getting the deal done right and making sure that I was a 100% satisfied customer. As a group I rate their service as Excellent! If you are looking for a group that stands behind their name, reputation and brand, I highly recommend HUB HYUNDAI WEST. I love my 2016 Genesis!!! More

Worst service ever, won't return calls, can't change oil 3,000 miles ago I took my Lancer into this dealer for an oil change. I have always had a dealer service my car because they are the expert. We just mo 3,000 miles ago I took my Lancer into this dealer for an oil change. I have always had a dealer service my car because they are the expert. We just moved to Houston and this dealer was close to my office. Their service department hardly ever answers the phone. In fact I was usually directed to Hyundai's service garage after the other side, Mitsubishi, didn't answer. Explanation, only one person in service at Mitsubishi. I should have heeded the warning signs. I had them change my oil. 3,000 miles later and after many unanswered calls to schedule my next oil change I called the dealer in Cypress, Texas and scheduled my oil change in one call. And for the next morning. Great service there. The only issue was the mechanic told me my oil pan and plug were stripped. He recommended I take it back to the Katy HUB dealer but I couldn't get an answer. Gordon, the service manager at Katy was called several times but never called me back. In the end I paid $400 for a new pan, plus my oil change. The Cypress dealer was wonderful. I wouldn't give a "plug" nickel for the HUB dealer in Katy. Funny thing is the two dealerships are owned by the same owner. Pray your service is good in Katy because if it isn't you'll pay dearly to have someone else fix it. More

Just picked up my SUV today Great dealership, picked up my Mitsubishi outlander sport today. Deal with Eric he was very helpful and the prices were fair. Would recommend this dea Great dealership, picked up my Mitsubishi outlander sport today. Deal with Eric he was very helpful and the prices were fair. Would recommend this dealership to my friends for sure More

Spectacular Dealership We had such a great experience with this dealership, from our initial meeting with Kevin, salesman, Charles Jackson, sales manager and Adam Buksh, GM, We had such a great experience with this dealership, from our initial meeting with Kevin, salesman, Charles Jackson, sales manager and Adam Buksh, GM, along with the very quick and great finance gentleman....even met with George, Service Manager along with Vanessa, who immediately gave me her direct line should I need anything....This experience was like nothing we have ever experienced before.....it blew us away and knew from then on, we wanted to work with this dealership now and in the future...5 *'s to a great team! More

it was fun no pressure Fair price for vechile sold to me.good experience. Their was a small ding in passenger door.noticed it before papers were signed they apologized and a Fair price for vechile sold to me.good experience. Their was a small ding in passenger door.noticed it before papers were signed they apologized and are taking care of it would recommend this dealership. Tony in service dept deserves props also ! More

I am a happy camper I would certainly recommend this dealership and especially this salesman to anyone. ( And I have). They do not pressure or rush you and work with you I would certainly recommend this dealership and especially this salesman to anyone. ( And I have). They do not pressure or rush you and work with you to be sure you are satisfied. More

Go, go go...you've got to go and see this dealership I'll be completely honest and upfront. I do not like going to dealers because of the pressures and anxieties brought on by hard-nosed salesmen, but wo I'll be completely honest and upfront. I do not like going to dealers because of the pressures and anxieties brought on by hard-nosed salesmen, but working with the dealership on this transaction has changed my outlook on it. They truly made it easy and my credit is not that good. They worked all angles to get me what I wanted, not what my credit said I could have. I am very pleased to be the owner of the newest 2017 Hyundai Elantra Limited edition, and it's a very smooth, sporty, yet luxury-styled sedan that I was not expecting and am totally impressed. I had the 2005 Elantra GLS, and it was nothing like this new version! More

Comfortable purchase, few errors on the back end of the sale As I stated in my previous survey, Travis "Shaggy" was wonderful in my car purchasing experience. He was able to answer my questions, spend time with As I stated in my previous survey, Travis "Shaggy" was wonderful in my car purchasing experience. He was able to answer my questions, spend time with me even though he had other appointments to attend to, and didn't give me the run around. It was so good, I bought a car even though I was only coming in for a test drive. The back end of the car experience has had some minor negative comments. While signing the paperwork, I found an error on Hub's vendor address (minor but there could be more). My information was correct on the paperwork however. Additionally my insurance company has advised that they did not know I had purchased a new car as I have been waiting for my new insurance card. I was advised by the finance officer this would be taken care of because I had to sign a form that was going to them. I'm afraid that I have been driving my car without being covered. I am working on it today with them. More

Outstanding Travis Parker the Internet Sales Manager made the buying experience the best I've ever had! !! I'd recommend anyone to go see him and him only!!!! Travis Parker the Internet Sales Manager made the buying experience the best I've ever had! !! I'd recommend anyone to go see him and him only!!!! More