West Houston Hyundai

my new car . I wanted to replace my totaled Genesis Coupe and remembering the great service I got, I thought Hub Hyundai West would be the place to start. Char . I wanted to replace my totaled Genesis Coupe and remembering the great service I got, I thought Hub Hyundai West would be the place to start. Charles Jackson listened, and put things in motion immediately. He helped me find the car that I wanted, and was helpful at every turn to see that I was satisfied with everything. He introduced me to Nick and Vanessa and I was pleased to see a coordinated teamwork approach to meeting my needs. At other dealerships I feel that my salesman is the only one interested in me. Charles introduced me to Frankie to do the paperwork and Frankie told me that because my car was totaled I would be eligible for a refund on the extended warranty on my old car. He processed the papers and the check was promptly sent to me in the mail. This is the way customers should be treated at a car dealership, and so often aren't. I would recommend Hub Hyundai West to all my friends and associates. More

Not a Bad Experience at all No Problems, Purchase went smoothly I knew what I wanted, and wasn't pressured to get anything else yet was offered when discussing another vehicle op No Problems, Purchase went smoothly I knew what I wanted, and wasn't pressured to get anything else yet was offered when discussing another vehicle option I addressed. Which was appreciated. Now Just waiting for my Plates so I can start using my toll tag again, and keep from stopping to pay the Toll Booth operators... More

One of the Good Guys I was dreading having to replace my Honda and dealing with pushy salespeople and then having to haggle over what I wanted to pay. Lucky for me Cris Ma I was dreading having to replace my Honda and dealing with pushy salespeople and then having to haggle over what I wanted to pay. Lucky for me Cris Mascorro is not your average salesperson. He is very knowledgeable, helpful and I never once felt pressured. Also, their inventory is huge so finding exactly what I was looking for was never an issue. It felt great getting a new car but felt equally as good knowing I got a good deal and wasn't pressured in purchasing options and add-ons I really didn't want. Thanks Cris and your crew for making my car buying experience a good one. More

Earning my Trust When I first went to Hub, in 2011, they did not have the car I wanted so the sales guy tried to convince me to purchase a different model. This was ve When I first went to Hub, in 2011, they did not have the car I wanted so the sales guy tried to convince me to purchase a different model. This was very annoying, so I went to Sterling McCall on 59, even taking my Veloster there for service even though Hub was so much closer. One day I used Hub out of convenience, and my service rep, Nate, totally turned me around to trust this dealership. He was sharp, friendly and knew his stuff. I had also dealt with Avi, the sales manager, a few times on my service visits to Hub, so it just felt natural when it came time to trade in my Veloster for something safer, bigger and higher. On the day I leased my Tucson, I had no idea I would be doing it that day. The sales rep assigned to me, Travis, was so easy to work with. No pressure, no nonsense, and he allowed the vehicle to sell itself, which is honestly the only way to deal with me. He took time to make sure I understood all the options, bells and whistles and the leasing program, which was new to me. Thanks so much guys. More

Ash Rosh = GREATEST Salesman EVER! When I arrived at the dealership I was not intending to buy/lease a car that day. I came only to drive the Veloster because I had already made up my When I arrived at the dealership I was not intending to buy/lease a car that day. I came only to drive the Veloster because I had already made up my mind it was the car I wanted. I had spent two months building it on line and researching the vehicle. I was already in love with it. My first salesman, Tony, was very nice but did not have the answers to my questions regarding the Veloster Turbo. He was kind enough to introduce me to Ash Ross. Ash was a Veloster Expert and not only answered every question I had but was able to locate a Veloster Turbo for me to drive. Ash was incredibly knowledgeable and professional yet was very easy to talk to about my car needs/desires. I explained to Ash that I had very specific requirements in the package and color scheme of the Veloster I wanted as well as the financial constraints and I would not settle for anything else. Ash worked diligently to ensure my monthly payment was exactly where I needed it to be while delivering me the EXACT car I wanted. My son and I were extremely impressed with Ash and incredibly grateful. He stayed beyond closing hours to ensure I received my car (transferred from a dealer across town) that night and that it was sparkling clean and ready to go! I love my new car and will most definitely be back to Ash and Hyundai for my next car. More

Travis Parker is the BEST! !!! Travis is excellent in customer service! We drove from San Antonio to make our purchase. He took care of us like if we were a family member! We're ver Travis is excellent in customer service! We drove from San Antonio to make our purchase. He took care of us like if we were a family member! We're very happy with our purchase and grateful the process was made easy as possible (especially having our son of 2 month). We definitely come back for our next purchase even if it's a 3 hour trip with a baby. More

Awesome customer services! I've bought 2 cars from this dealership and the customer services is amazing! I would recommend this place to anyone, they're helpful in giving you mu I've bought 2 cars from this dealership and the customer services is amazing! I would recommend this place to anyone, they're helpful in giving you multiple options to fit your needs. More

very happy this was my first time buying a new car and Travis was very helpful and understanding. He helped guide me to the kind of car that I was thinking of bu this was my first time buying a new car and Travis was very helpful and understanding. He helped guide me to the kind of car that I was thinking of but was never to pushy. over all I can say I'm satisfied with my purchase. More

Happy Driver Excellent service, really nice guys that made sure I bought what I wanted. Plus went above and beyond trying to pair me with a creditor with my bad cr Excellent service, really nice guys that made sure I bought what I wanted. Plus went above and beyond trying to pair me with a creditor with my bad credit. More

Excellent We just bought 2016tucson and the sales rep named ash was great and they even delivered the car to our house. Would recommend this dealership.. Happy We just bought 2016tucson and the sales rep named ash was great and they even delivered the car to our house. Would recommend this dealership.. Happy customer here. More