West Houston Hyundai

Service visit Facts: Had a 10:30am appt. Arrived early at 10:20am. They were done at 11:05am when they parked my car at the car wash with the driver's door wide Facts: Had a 10:30am appt. Arrived early at 10:20am. They were done at 11:05am when they parked my car at the car wash with the driver's door wide open. At 11:15am I entered the building to ask if my car was done and why it had been sitting for 10 minutes at the car wash. The porter quickly moved and apologized and said he would run it through real quick. I apologized and said I wasn't trying to rush him and that I just wanted to know what was going on and thanked him. At 11:20am the porter parked my car and returned to the office. I held the door open for him and thanked him again. He gave my key and paperwork to one of the service writers. At 11:21am the cashier asked the service writer for my paperwork. He said he was working on it. At 11:40am the service writer brings my paperwork to the cashier. At 11:42am I pass the porter who apologizes for the long wait and then I arrive at my vehicle to find it boxed in by another vehicle. The porter sprang into action to help. At 11:46am I finally left the dealer. The cashier was very friendly. The porter was stellar. 20 minutes to get me my keys is unacceptable. The service writer is either incompetent or inconsiderate. Either way, I won't be back. More

Fabulous They helped me all the way thru process . They cared a lot and made sure to give me the best deal. It was an awesome experience They helped me all the way thru process . They cared a lot and made sure to give me the best deal. It was an awesome experience More

Customer Satisfaction I am extremely pleased at the way Hub Hyundai West took the effort of a phone call to obtain the specified color combination that I wanted. The sales I am extremely pleased at the way Hub Hyundai West took the effort of a phone call to obtain the specified color combination that I wanted. The sales manager(Mr. Jackson) & salesman (Marlon) made a phone call and within 10 minutes, my specified vehicle was located and reserved for me. This is excellent customer service! More

Helpful sales, incompetent finance department The sales person, was very helpful and friendly. However, the financing person wasn't very competent during the paperwork and even had to drive out to The sales person, was very helpful and friendly. However, the financing person wasn't very competent during the paperwork and even had to drive out to the dealership to re-sign some that he had done incorrectly. More

Iriam Diaz Iriam was very well mannered and polite and got everything that I asked for. He made my car buying experience very smooth and thorough and will defini Iriam was very well mannered and polite and got everything that I asked for. He made my car buying experience very smooth and thorough and will definitely buy from him again! More

Cool Salesman I don't usually do these reviews but listen, I came in and met Ziya, cool cat, told me to call him Z or Zeek or whatever. I was just lookinh around an I don't usually do these reviews but listen, I came in and met Ziya, cool cat, told me to call him Z or Zeek or whatever. I was just lookinh around and Dude was a riot. He made me asking questions easy, considering I have ok credit, Z kept it real. He didn't just try to sale me a car, honestly he tried to get me the right car within my means. Been to alot of car lots and and it was refreshing to have a salesman still invest time in you even though I wasn't buying at the moment. But when I do, I'm coming to see Z. More

Great experience Jessica walked out to us and immediately started to help us. She was willing to go above and beyond. She went to other dealerships to find the car I w Jessica walked out to us and immediately started to help us. She was willing to go above and beyond. She went to other dealerships to find the car I was looking for! More

The car was awesome. While the car was awesome...we took waaaaay too long to reach a deal. We came out of there at 12:30 AM. Very attentive at the time of sale. Good luck While the car was awesome...we took waaaaay too long to reach a deal. We came out of there at 12:30 AM. Very attentive at the time of sale. Good luck trying to get someone to answer after the sale. We are owed a windshield for 1 of the cars we bought and still no word on it. ...its all good. I can get one myself. More

Hyundai Sonata Ziya did awesome with how he talked to me. He had great energy with the sale. He made me feel assured that I was going to walk out something. Had a gr Ziya did awesome with how he talked to me. He had great energy with the sale. He made me feel assured that I was going to walk out something. Had a great time talking with him about the car and the business. Great! More

Amazing Customer Service I pretty much knew what I was looking for. This was my second purchase from HUB actually. The first was from their sister dealer Subaru. I had seen tv I pretty much knew what I was looking for. This was my second purchase from HUB actually. The first was from their sister dealer Subaru. I had seen tv commercials for the Tucson and felt it was the vehicle for me. I was only looking for information on leasing but my salesman Marquixx and I hit it off right away. I told him about myself and my history with vehicles. He instinctively knew where to guide me and took me almost immediately to my absolutely favorite color - burnt orange/pumpkin 2017 Tucson. He was super patient and I test drove it, an Elantra and even a brand new hybrid, name I've forgotten. We looked at colors and packages of the different cars, sat in a Sonata which I opted not to test drive. When I didn't like the numbers, the sales manager came over. When they still weren't what I wanted, the COO/GM, Mark Odat came over. Marquis told him what I was looking for and he came back with the price I wanted for my lease. So, next thing I knew, I was in with Octavio in Finance closing the lease deal on my new vehicle. Octavio was very thorough explaining the options for extras and going through the paperwork - I read everything and ask a lot of questions. I came back a week later to ask Marquixx about the Bluetooth and I was greeted like an old friend. And very surprised that Mark knew exactly who I was. I look forward to continuing my relationship with Hub Hyundai West. More