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West Houston Hyundai
Houston, TX
524 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 524 reviews
June 13, 2017
My purchase on May/2017 Chad/Logan, Thank you for helping me in my purchase last month. I love my Tucson specially the color. You were so careful on the day I went. Chad/Logan, Thank you for helping me in my purchase last month. I love my Tucson specially the color. You were so careful on the day I went. More
by 2012.elimen
Verified CustomerEmployees Worked With
Chad Embry & Logan Justis
June 11, 2017
Easy to work with/ informative sale Coming from (what I think has to be the WORST dealership in Houston, Ron Carter) to Hub Hyundai of Katy, I couldn't have been more relieved. Sales Coming from (what I think has to be the WORST dealership in Houston, Ron Carter) to Hub Hyundai of Katy, I couldn't have been more relieved. Salesman was friendly from the jump, took his time to really show us the vechicle and be very informative. Quick back and forth negotiating.. no 20-30 min in between wait without any progress. Happy to have made a deal with them. More
by Tavypreap
Employees Worked With
Marquis Foxx
June 11, 2017
New vehicle purchase I had a good experience with purchasing my new vehicle, and I would highly recommend this place for future business. The staff were professional, frie I had a good experience with purchasing my new vehicle, and I would highly recommend this place for future business. The staff were professional, friendly, and understanding. More
by issaq.niveen
Employees Worked With
Charles Jackson, Christopher Umanah, Travis Parker
June 07, 2017
Return Customer Employee stayed an hour and half after closing to assist in getting me the best deal that was within my budget especially since I was getting two vehi Employee stayed an hour and half after closing to assist in getting me the best deal that was within my budget especially since I was getting two vehicles and not one. More
by triciacelestin
Employees Worked With
Jyra Madden
June 03, 2017
Nice experience Overall it wasn't a bad experience. Felt rushed through the finance portion but overal, it was all okay. Sadly, I don't remember the sales person's na Overall it wasn't a bad experience. Felt rushed through the finance portion but overal, it was all okay. Sadly, I don't remember the sales person's name. More
by debraabaron
Employees Worked With
I don't remember our salesman'
June 03, 2017
Disappointment Here is the letter I sent the COO. I never heard back from him. My name is Customer and I purchased a new Sonata from your dealership on May 8, 2017. Here is the letter I sent the COO. I never heard back from him. My name is Customer and I purchased a new Sonata from your dealership on May 8, 2017. I just want to let you know, I am very disappointed in your dealership with your customer experience delivery. I will bullet point each item: I had to have the sales person email me the dealer addons because the pricing did not add up on my invoice Once I reviewed the dealer addon paperwork, I found I had paid for pin stripping that had not been installed not on my car I also have paid for window etching but have not received the documentation on this service My car does not an inspection sticker. I was pull over by the police but luckily I did not receive a citation I have not received my $30 for taking a test drive. I gave the paperwork to George Sanchez but no followup has occurred The assistant Sales Manager also promise me a oil change. I have not received any follow up on this promise One of my tail pipes sticks out about 2 inches further than the other one does. I feel this should have been caught before the car was delivered I did call Sales Person about the pin stripping and I have an appointment on May 24th at 10am for the install of the pin stripping. My job is a service manager for healthcare equipment manufacturer in hospitals. I know how important honest customer feedback is. Most feedback these days have been tainted by the sales asking for a good rating. I wanted to let you know about my poor customer experience. I hope you use this information to strengthen your customer experience delivery for future customers. You can call me if like to discuss this more in detail or come find me while my pin stripping is being installed. More
by merrell01
Employees Worked With
Charles Jackson
June 02, 2017
Good The Financial department it was not very clear with the final price i am ending to pay more for my car, i will keep it because i like it and is what i The Financial department it was not very clear with the final price i am ending to pay more for my car, i will keep it because i like it and is what i was looking for. More
by alfonso924
Employees Worked With
Omar A Al Nassar
May 31, 2017
Amazing service! Hyundai has great customer service! I have bought three cars from here and they never disappoint! The workers are always willing to help without a dou Hyundai has great customer service! I have bought three cars from here and they never disappoint! The workers are always willing to help without a doubt! More
by Faiza
Employees Worked With
Ziya
May 26, 2017
Very happy Overall one of the best experiences I've ever had in a dealership. marquis and everyone involved were awesome to work with. They went above and beyond Overall one of the best experiences I've ever had in a dealership. marquis and everyone involved were awesome to work with. They went above and beyond to help us finish everything, although it's about closing the sale, I never felt like that was the only thing they cared about. More
by Justaguywithacar
Employees Worked With
Marquis
May 26, 2017
Stress-free buying experience! After some initial confusion about which car/color we were actually looking for and who was supposed to help us (my husband had been in contact with t After some initial confusion about which car/color we were actually looking for and who was supposed to help us (my husband had been in contact with the dealership via e-mail/text) things went relatively smoothly. The 2017 Santa Fe was enroute from the Port but we were able to go over all the features on similar cars and get the paperwork done so that when the car finally arrived the deal could be quickly finalized. Chris was a very pleasant individual to deal with - very amiable as well as knowledgeable! He made sure we were introduced to all areas of the dealership. Unfortunately, when I had to return with the new car a few days later, Chris was unable to meet with me due to a family emergency. He made arrangements to have other staff assist with window tinting and finding and installing wheel locks, as well as answering some general questions I still had about operating the vehicle. Jackson was a big help during this follow up visit. While I hope this is the last car I'll ever need to purchase, should the need arise I would definitely return to Hub. They provided service other dealerships lacked! More
by Mmoss
Employees Worked With
Charles Jackson, Christopher Umanah
