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West Herr Toyota of Rochester

Rochester, NY

Overview
Reviews
Vehicles
4.9
268 Reviews
Call Dealership (585) 225-6600
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4374 Ridge Road West

Rochester, NY

14626

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Showing 268 reviews

December 02, 2023

West Herr Toyota was awesome. Shane , Savanah, and Joey were excellent. Highly recommend them to all my friends. More

by Hcornwell42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane, Savanah, Joey
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November 28, 2023

ALL AS EXPECTED, AS HAS BEEN THE CASE SIINCE I HAVE BEEN A CUSTOMER 2019, THAN ALL OF YOU. More

by GENO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DON'T RECALL
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Dec 04, 2023 -

West Herr Toyota of Rochester responded

We love to hear it, Geno! Thank you for being a loyal West Herr Toyota of Rochester customer!

November 27, 2023

Friendly and courteous staff. Service was fast. Serviceman explained all the points of the maintenance check to me. More

by TM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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Nov 29, 2023 -

West Herr Toyota of Rochester responded

We're glad to know you had a positive experience with our team at West Herr Toyota of Rochester! We strive for efficient service and clear communication. Thanks for the review!

November 21, 2023

As always, the whole Service crew did an excellent job. That is the reason I will only take my vehicle to West Herr Toyota of Rochester. More

by tjtice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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November 04, 2023

Derek from West Herr of Rochester Toyota Service department and the service team are awesome! Thank you for always taking the time and patience to hear my issues, understand and fix the problems wi More

by Rosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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October 31, 2023

The sales and service department are great. I would recommend Tony and Allen in the sales department and Derek in the service department. More

by jimjermyn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony, Allen, Derek in service
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October 25, 2023

On time appointment, routine service was done quickly, we were out within 1 hour. Nice waiting area with coffee, tea etc. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
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Nov 02, 2023 -

West Herr Toyota of Rochester responded

Jim, we're glad to know you had a swift and pleasant service experience at West Herr Toyota of Rochester. We hope the refreshments were just as satisfying!

October 20, 2023

Service is always great. Appointments run on time. Waiting area is very nice. Kyla was very efficient, friendly and attentive More

by Phyllis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla
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October 19, 2023

Very fast easy purchase of my 2024 corolla. Love it. Took time to explain all features on car.also filled gas .thanks so much for your service More

by grammycoco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane, savanna. & few others forgot name
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Nov 02, 2023 -

West Herr Toyota of Rochester responded

We're delighted to know you had a fast and easy purchase experience at West Herr Toyota of Rochester! It's great that our team could help explain all the features of your new 2024 Toyota Corolla. Thanks for choosing us, and enjoy the new ride!

October 18, 2023

Derek has historically been awesome since owning my RAV. He is knowledgeable & accommodating. Great human. More

by Tzwag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David is also awesome. Always makes accommodations to fit me in due to my intense schedule. Great human!!
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