Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

West Herr Toyota of Rochester

Rochester, NY

Overview
Reviews
Vehicles
4.9
262 Reviews
Call Dealership (585) 225-6600
View Awards

4374 Ridge Road West

Rochester, NY

14626

Directions

By Type

Showing 262 reviews

October 25, 2023

On time appointment, routine service was done quickly, we were out within 1 hour. Nice waiting area with coffee, tea etc. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
Report | Print
Nov 02, 2023 -

West Herr Toyota of Rochester responded

Jim, we're glad to know you had a swift and pleasant service experience at West Herr Toyota of Rochester. We hope the refreshments were just as satisfying!

October 20, 2023

Service is always great. Appointments run on time. Waiting area is very nice. Kyla was very efficient, friendly and attentive More

by Phyllis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla
Report | Print
October 19, 2023

Very fast easy purchase of my 2024 corolla. Love it. Took time to explain all features on car.also filled gas .thanks so much for your service More

by grammycoco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane, savanna. & few others forgot name
Report | Print
Nov 02, 2023 -

West Herr Toyota of Rochester responded

We're delighted to know you had a fast and easy purchase experience at West Herr Toyota of Rochester! It's great that our team could help explain all the features of your new 2024 Toyota Corolla. Thanks for choosing us, and enjoy the new ride!

October 18, 2023

Derek has historically been awesome since owning my RAV. He is knowledgeable & accommodating. Great human. More

by Tzwag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David is also awesome. Always makes accommodations to fit me in due to my intense schedule. Great human!!
Report | Print
October 14, 2023

Best service in Rochester! Always treated well and promptly. Nothing negative to say, always a positive experience. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek, Shane
Report | Print
October 11, 2023

I really enjoyed the buying experience,the sales person was very helpful with helping me set up everything on my new truck. More

by kosowskibarry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Petri
Report | Print
October 09, 2023

I dropped in at the last minute because of a check engine light that went on as we were heading out of town. They fit us in - checked everything over and we were on our way within the hour - at no charge! I More

by Peaceful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
Report | Print
October 07, 2023

Great team thanks for everything. Definitely recommend my family to build up the customer relationship with westheer More

by ramdhamala892
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Petrie
Report | Print
September 27, 2023

Just amazing, everything! JJ , tony, and Shane 👍 right down to the delivery guy👍can’t wait till my next purchase! More

by fable.cichlid0x
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
September 23, 2023

Great communication with quick responses. The purchase process was also smooth and Quick .. Savannah did an excellent job explaining all the vehicle details. More

by Dkgebhard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Price, Savannah Kellenberger
Report | Print
1
...
7
8
9
...
27