West Herr Toyota of Rochester

Entering the service dept. David was there to meet me. He knew my name and what I was there to have serviced. Exceptional first impression. David went over the work order and answered the questions I had. knew my name and what I was there to have serviced. Exceptional first impression. David went over the work order and answered the questions I had. He then showed me to the waiting area. He explained the service takes about an hour. About 40 minutes later David was back to let me know I was all set. He brought me to the cashier. I was in and out in less than an hour. Appreciate David's level of service and attention to detail. More

There is a new car dealership that has taken over at this Toyota dealership. I am happy to say they are as good as the last dealer. They have many of the same people including Laurie Tanera who has sold us s Toyota dealership. I am happy to say they are as good as the last dealer. They have many of the same people including Laurie Tanera who has sold us several cars in the past. We are very happy with the service and they were very generous with the deal we made. We will have our new cars serviced there and we will look forward to working with them in the future. This is the first time we have delt with West Herr but we are very happy with their new dealership. Don Williams More

I arrived early for my 5,000 mile service and was greeted and my car was complex in 25 minutes. Everything was explained to me and I was very satisfied. and my car was complex in 25 minutes. Everything was explained to me and I was very satisfied. More

Great service team with short wait time. Courteous customer service with great communication. Will be back. customer service with great communication. Will be back. More

Caring, friendly service from the start, and the icing in the cake was the vehicle I was looking for and a deal I couldn't pass up. the cake was the vehicle I was looking for and a deal I couldn't pass up. More

i bought my car here the ppl here are very nice and i really like that im out pretty fast i find prices kinda high im on a fixed income but dealships are a little higher also bertter job really like that im out pretty fast i find prices kinda high im on a fixed income but dealships are a little higher also bertter job More

My salesman was warm and responsive to my questions. I would definately recommend tjis dealership to others. would definately recommend tjis dealership to others. More

Management was awesome! Ordered car in August. Delivery was November. Honored August Incentives! Impressive! Love that they kept their word!❤️ was November. Honored August Incentives! Impressive! Love that they kept their word!❤️ More

The entire sales process took less then an hour. The salesperson was a total professional and easy to deal with. salesperson was a total professional and easy to deal with. More

Always have serviced my 2013 Rave4 at this Toyota dealership. They treat you with respect and always tell you what is wrong and how much it will cost before they do the repairs. dealership. They treat you with respect and always tell you what is wrong and how much it will cost before they do the repairs. More