West Herr Toyota of Rochester

My daughter recently tried to purchase a vehicle from West Herr Auto. She contacted them and was told the vehicle she wanted to test drive was available, when she got there it was not. She was told they West Herr Auto. She contacted them and was told the vehicle she wanted to test drive was available, when she got there it was not. She was told they would bring one in and she left a deposit. When she got home she was contacted by her cousin that is estranged who works at a different branch of West Herr than the one she went to. Let’s Make it clear that although this person (the estranged cousin) was on maternity leave she was contacted by the sales person and was gossiped about. Apparently she is a “finance manager” and threatened to have the sales person charge her extra or “ triple”. Then proceeded to call my daughter a fraud and told everyone at West Herr that she was a fraud. When she called to get her deposit back because there is NO WAY we will ever be doing business with any West Herr after this blatant disrespect of a girl who has a good job and is a single mother she received a phone call by Mike Skidd trying to placate her and keep her business. After this phone call she received another message from her estranged cousin telling her that she’s a complete laughing stock at West Herr and they have been making jokes about her all day. If this is how your “ professionals” conduct business I find it disgraceful and this is only the start of my reviews EVERYWHERE I can think of. If need be I have screen shots and proof of all Encounters. More

Service was fast and courteous. My experience with Herr Toyota has been nothing but positive. The sales people and the service people are a pleasure to work with. My experience with Herr Toyota has been nothing but positive. The sales people and the service people are a pleasure to work with. More

Easy scheduling process from a polite prompt when my car was due. Clean and comfortable waiting area and great communication for service advisor Anthony was due. Clean and comfortable waiting area and great communication for service advisor Anthony More

Great service. Great people. Transparent. They truly care about giving the best experience possible even in the current environment. Easy way to purchase a vehicle. Great people. Transparent. They truly care about giving the best experience possible even in the current environment. Easy way to purchase a vehicle. More

Frank was very informative, made the whole transaction very easy for my wife and myself. very easy for my wife and myself. More

Always received good service at Toyota facilities but I will say West Herr is one of the best. will say West Herr is one of the best. More

efficient and professional satisfaction of the quality and service . Happy with the results. awesome service and service . Happy with the results. awesome service More

Allen in service is always customer oriented! He explains service and answers all questions! Very pleasant, helfpul. He explains service and answers all questions! Very pleasant, helfpul. More

I received quick courteous and honest service.I would I received quick courteous and honest service. I would highly recommend West her Toyota of Rochester I received quick courteous and honest service. I would highly recommend West her Toyota of Rochester More

Extremely comfortable and focused intently on customer service. Very pleasant experience with Jessica, Steve and John! service. Very pleasant experience with Jessica, Steve and John! More