West Herr Toyota of Rochester

They are always welcoming and willing to work on the vehicle concerns you have. He was informative about what might be recommended and if any changes were found after further examining the vehicle. All vehicle concerns you have. He was informative about what might be recommended and if any changes were found after further examining the vehicle. All the experiences I've had here have been positive. The staff is kind, professional and responsive. More

Very helpful. Explained everything needed. Turn around time was good. Paper work has everything also on it. Explained everything needed. Turn around time was good. Paper work has everything also on it. More

Excellent service, very thorough, efficient, communicated with us along every step of the buying/leasing process,He answered all of our questions, double checked all the finance figures with us along every step of the buying/leasing process,He answered all of our questions, double checked all the finance figures More

Bought multiple cars from this dealership. Brought my Avalon and Tacoma in for service recently and the service department is excellent. Anthony in service is top notch. Brought my Avalon and Tacoma in for service recently and the service department is excellent. Anthony in service is top notch. More

My daughter recently tried to purchase a vehicle from West Herr Auto. She contacted them and was told the vehicle she wanted to test drive was available, when she got there it was not. She was told they West Herr Auto. She contacted them and was told the vehicle she wanted to test drive was available, when she got there it was not. She was told they would bring one in and she left a deposit. When she got home she was contacted by her cousin that is estranged who works at a different branch of West Herr than the one she went to. Let’s Make it clear that although this person (the estranged cousin) was on maternity leave she was contacted by the sales person and was gossiped about. Apparently she is a “finance manager” and threatened to have the sales person charge her extra or “ triple”. Then proceeded to call my daughter a fraud and told everyone at West Herr that she was a fraud. When she called to get her deposit back because there is NO WAY we will ever be doing business with any West Herr after this blatant disrespect of a girl who has a good job and is a single mother she received a phone call by Mike Skidd trying to placate her and keep her business. After this phone call she received another message from her estranged cousin telling her that she’s a complete laughing stock at West Herr and they have been making jokes about her all day. If this is how your “ professionals” conduct business I find it disgraceful and this is only the start of my reviews EVERYWHERE I can think of. If need be I have screen shots and proof of all Encounters. More

Service was fast and courteous. My experience with Herr Toyota has been nothing but positive. The sales people and the service people are a pleasure to work with. My experience with Herr Toyota has been nothing but positive. The sales people and the service people are a pleasure to work with. More

Easy scheduling process from a polite prompt when my car was due. Clean and comfortable waiting area and great communication for service advisor Anthony was due. Clean and comfortable waiting area and great communication for service advisor Anthony More

Great service. Great people. Transparent. They truly care about giving the best experience possible even in the current environment. Easy way to purchase a vehicle. Great people. Transparent. They truly care about giving the best experience possible even in the current environment. Easy way to purchase a vehicle. More

Frank was very informative, made the whole transaction very easy for my wife and myself. very easy for my wife and myself. More

Always received good service at Toyota facilities but I will say West Herr is one of the best. will say West Herr is one of the best. More