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West Herr Toyota of Rochester
Rochester, NY
262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 262 reviews
January 03, 2023
Knowledgeable and friendly staff from Sales to Finance to Service. We've been working with these same people for years and will continue to do so whenever we're shopping for a new vehicle. Service. We've been working with these same people for years and will continue to do so whenever we're shopping for a new vehicle. More
by Toyota Tru
Employees Worked With
Scott Sweeting, Al Savasone, Steve Dermody
December 19, 2022
David in Service was outstanding. He put himself in our position and worked diligently to resolve a problem. A West Herr Toyota loyal customer for life !! He put himself in our position and worked diligently to resolve a problem. A West Herr Toyota loyal customer for life !! More
by sterlingeileen
Employees Worked With
David
December 15, 2022
Service was excellent. An aftermarket wheel was missing a lug nut for my winter tires; and because of this the dealership didn’t charge me to have the tires swapped. I’ve b An aftermarket wheel was missing a lug nut for my winter tires; and because of this the dealership didn’t charge me to have the tires swapped. I’ve bought two vehicles from this dealership, and both the sales and service department are great to work with. I won’t go anywhere else for service despite the fact that the dealership is 45 minutes away from my house. More
by Tara
Employees Worked With
Derek Gerstner
December 15, 2022
Everyone was very helpful with me purchasing a used car. I was treated with the utmost respect and highly recommend asking for Lorie if you are looking to purchase a new or used car. I was treated with the utmost respect and highly recommend asking for Lorie if you are looking to purchase a new or used car. More
by Dinosaur Pat
Employees Worked With
Lorie Terena, Joey Eldred
November 18, 2022
Clean well-lighted show room. Lorie was knowledgeable, pleasant, and willing to answer questions. Very patient. Due to the infamous supply chain issues I waited for six months fo Lorie was knowledgeable, pleasant, and willing to answer questions. Very patient. Due to the infamous supply chain issues I waited for six months for my car to come in. She texted me regularly to keep me informed and hopeful. More
by N
Employees Worked With
Lorie Terena
